Description

Book Synopsis


Trade Review
"Collaborative Crisis Management provides effective strategies, practical examples and lessons learned in crisis management for public sector companies. . . . The overarching strategies described by the authors can be used by any leader to prepare, handle and recover from a crisis." * School Administrator *
“As anyone who has lived through a major corporate crisis knows, each crisis comes with its own facts, context, and nuance, requiring judgment and nimble decision-making. This book is packed with practical insights for successful crisis management. It will be an invaluable resource to boards and members of senior management who are responsible for taking the lead when a company is faced with a major crisis.” -- Greg Smith, former Executive Vice President for Enterprise Operations and CFO at Boeing

"Filled with tidbits of wisdom, explanations of decisions facing boards and management, questions to ask, and perspectives to consider, Collaborative Crisis Management is an indispensable book for those who are just learning how to navigate a crisis as well as those who are experienced and looking for a refresher. Regardless of whether you serve on a public, private, or not-for-profit board, this easy-to-read book with its well-researched appendices is a master class in crisis management!"

-- Michele Hooper, CEO, The Directors' Council; retired board member, National Association of Corporate Directors; Board Director, UnitedHealth Group and United Airlines Holdings
"I cannot recommend Collaborative Crisis Management too highly for any senior corporate manager. Cole and Verbinnen have written a classic on how to deal with the inevitable corporate crises that every manager will face at some point." -- David M. Rubenstein, Co-Founder and Co-Chairman of the Carlyle Group

Table of Contents
Introduction

Part 1: Prepare
1: What Are the Common Themes? General Understandings Critical for Preparedness
2: How Do We Prepare? Concrete Elements of Preparation
3: What Is the Role of Corporate Culture?

Part 2: Execute
4: Who Calls the Shots? Governance and Organizational Aspects
5: Can We Afford This? Financial Aspects
6: What About Those Lawyers? Legal Aspects
7: What Do We Say? Communications Aspects
8: What About Our People? Human Resources Aspects
9: What About That Apology? A Multifaceted Issue

Part 3: Recover
10: Why Did It Happen? Root Cause Analysis
11: Can We Regain Trust? Reputation Rehabilitation

Part 4: Repeat
12: Did We Learn Anything? Assessment of Lessons Learned from Our Handling of the Crisis

Part 5: Other Organizations
13: What’s Different for Private Companies?
14: What’s Different for Universities and Other Not-for-Profits?

Part 6: The COVID-19 Pandemic
15 Observations on Public Company Responses

Part 7: Conclusion
16: What Questions Should We Be Asking?
Acknowledgments
Appendix A: The Tylenol Murders
Appendix B: Other Books About Crisis Communications
Notes
Index
About the Authors

Collaborative Crisis Management Prepare Execute

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    £72.20

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    RRP £76.00 – you save £3.80 (5%)

    Order before 4pm tomorrow for delivery by Fri 7 Aug 2026.

    A Hardback by Thomas A. Cole, Paul Verbinnen

      Trusted by thousands of customers. See 2,385+ Customer Reviews

      View other formats and editions of Collaborative Crisis Management Prepare Execute by Thomas A. Cole

      Publisher: The University of Chicago Press
      Publication Date: Publication Date: 12/09/2022
      ISBN13: 9780226821351, 978-0226821351
      ISBN10: 0226821358

      Description

      Book Synopsis


      Trade Review
      "Collaborative Crisis Management provides effective strategies, practical examples and lessons learned in crisis management for public sector companies. . . . The overarching strategies described by the authors can be used by any leader to prepare, handle and recover from a crisis." * School Administrator *
      “As anyone who has lived through a major corporate crisis knows, each crisis comes with its own facts, context, and nuance, requiring judgment and nimble decision-making. This book is packed with practical insights for successful crisis management. It will be an invaluable resource to boards and members of senior management who are responsible for taking the lead when a company is faced with a major crisis.” -- Greg Smith, former Executive Vice President for Enterprise Operations and CFO at Boeing

      "Filled with tidbits of wisdom, explanations of decisions facing boards and management, questions to ask, and perspectives to consider, Collaborative Crisis Management is an indispensable book for those who are just learning how to navigate a crisis as well as those who are experienced and looking for a refresher. Regardless of whether you serve on a public, private, or not-for-profit board, this easy-to-read book with its well-researched appendices is a master class in crisis management!"

      -- Michele Hooper, CEO, The Directors' Council; retired board member, National Association of Corporate Directors; Board Director, UnitedHealth Group and United Airlines Holdings
      "I cannot recommend Collaborative Crisis Management too highly for any senior corporate manager. Cole and Verbinnen have written a classic on how to deal with the inevitable corporate crises that every manager will face at some point." -- David M. Rubenstein, Co-Founder and Co-Chairman of the Carlyle Group

      Table of Contents
      Introduction

      Part 1: Prepare
      1: What Are the Common Themes? General Understandings Critical for Preparedness
      2: How Do We Prepare? Concrete Elements of Preparation
      3: What Is the Role of Corporate Culture?

      Part 2: Execute
      4: Who Calls the Shots? Governance and Organizational Aspects
      5: Can We Afford This? Financial Aspects
      6: What About Those Lawyers? Legal Aspects
      7: What Do We Say? Communications Aspects
      8: What About Our People? Human Resources Aspects
      9: What About That Apology? A Multifaceted Issue

      Part 3: Recover
      10: Why Did It Happen? Root Cause Analysis
      11: Can We Regain Trust? Reputation Rehabilitation

      Part 4: Repeat
      12: Did We Learn Anything? Assessment of Lessons Learned from Our Handling of the Crisis

      Part 5: Other Organizations
      13: What’s Different for Private Companies?
      14: What’s Different for Universities and Other Not-for-Profits?

      Part 6: The COVID-19 Pandemic
      15 Observations on Public Company Responses

      Part 7: Conclusion
      16: What Questions Should We Be Asking?
      Acknowledgments
      Appendix A: The Tylenol Murders
      Appendix B: Other Books About Crisis Communications
      Notes
      Index
      About the Authors

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