Description

Book Synopsis


Table of Contents

GLOSSARY

PART I: THE HOTEL INDUSTRY

1. The Traditional Hotel Industry

2. The Modern Hotel Industry

3. The Structures of the Hotel Industry

PART II: THE RESERVATIONS PROCESS

4. Forecasting Availability and Overbooking

5. Global Reservations Technologies

6. Individual Reservations and Group Reservations

PART III: GUEST SERVICE AND RATE STRUCTURES

7. Managing Guest Services

8. Arrival, Registration, Assignment and Rooming

9. The Role of the Room Rate

PART IV: THE HOTEL REVENUE CYCLE

10. Billing the Guest Folio

11. Cash or Credit: The City Ledger

PART V: TECHNOLOGY

12. The Night Audit

13. Hotel Technology

BIBLIOGRAPHY

INDEX

Checkin CheckOut Managing Hotel Operations

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    Order before 4pm today for delivery by Tue 16 Jun 2026.

    A Paperback by Gary K. Vallen, Jerome Vallen

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      View other formats and editions of Checkin CheckOut Managing Hotel Operations by Gary K. Vallen

      Publisher: Pearson Education
      Publication Date: 8/12/2013 12:00:00 AM
      ISBN13: 9781292021102, 978-1292021102
      ISBN10: 1292021101

      Description

      Book Synopsis


      Table of Contents

      GLOSSARY

      PART I: THE HOTEL INDUSTRY

      1. The Traditional Hotel Industry

      2. The Modern Hotel Industry

      3. The Structures of the Hotel Industry

      PART II: THE RESERVATIONS PROCESS

      4. Forecasting Availability and Overbooking

      5. Global Reservations Technologies

      6. Individual Reservations and Group Reservations

      PART III: GUEST SERVICE AND RATE STRUCTURES

      7. Managing Guest Services

      8. Arrival, Registration, Assignment and Rooming

      9. The Role of the Room Rate

      PART IV: THE HOTEL REVENUE CYCLE

      10. Billing the Guest Folio

      11. Cash or Credit: The City Ledger

      PART V: TECHNOLOGY

      12. The Night Audit

      13. Hotel Technology

      BIBLIOGRAPHY

      INDEX

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