CCNA Collaboration
Table of Contents
Introduction xxxiv
Part I AV Fundamentals 3
Chapter 1 Introduction to Collaboration 4
“Do I Know This Already?” Quiz 4
Foundation Topics 6
Audio Communication 6
Video Communication 8
Unified Communication 10
Driving Change in the Industry 11
Exam Preparation Tasks 13
Review All Key Topics 13
Define Key Terms 14
Q&A 14
Chapter 2 Audio Basics 16
“Do I Know This Already?” Quiz 17
Foundation Topics 19
Basic Understanding of Sound 19
Analog vs. Digital Signals 23
ITU Audio Encoding Formats 27
Exam Preparation Tasks 30
Review All Key Topics 30
Define Key Terms 30
Q&A 30
Chapter 3 Video Basics 32
“Do I Know This Already?” Quiz 33
Foundation Topics 35
Basic Understanding of Light 35
Capturing and Cameras 39
Standard Video Codecs 45
Video Container Formats and Codecs 47
Exam Preparation Tasks 49
Review All Key Topics 50
Define Key Terms 50
Q&A 50
Chapter 4 Collaboration Endpoint Components and Environment 52
“Do I Know This Already?” Quiz 53
Foundation Topics 55
Physical Components 55
Sound Behavior 57
Light Behavior 70
Exam Preparation Tasks 81
Review All Key Topics 81
Define Key Terms 82
Q&A 82
Chapter 5 Communication Protocols 84
“Do I Know This Already?” Quiz 85
Foundation Topics 88
PSTN Communication 88
H.323 Communication 91
SIP Communication 95
NAT and Firewall Traversal Solutions 102
Exam Preparation Tasks 109
Review All Key Topics 109
Define Key Terms 110
Q&A 110
Chapter 6 Cisco Solution for Converged Collaboration 112
“Do I Know This Already?” Quiz 114
Foundation Topics 116
Introduction to Cisco Endpoints 116
Introduction to Cisco Call Control 119
Introduction to Cisco Applications 126
Designing a Cisco Collaboration Solution 130
Exam Preparation Tasks 146
Review All Key Topics 146
Define Key Terms 147
Command Reference to Check Your Memory 148
Q&A 148
Part II Endpoints 151
Chapter 7 Cisco Unified Communications Phones 152
“Do I Know This Already?” Quiz 152
Foundation Topics 154
7800 Series Phones 154
8800 Series Phones 157
Software Versions for Phones 160
Exam Preparation Tasks 161
Review All Key Topics 161
Define Key Terms 162
Q&A 162
Chapter 8 Cisco Telepresence Endpoints 164
“Do I Know This Already?” Quiz 165
Foundation Topics 167
CE Software 167
DX Series 171
SX Series 172
MX Series 176
Webex Series 179
Webex Desk Series Endpoints 189
Exam Preparation Tasks 192
Review All Key Topics 192
Define Key Terms 193
Q&A 193
Chapter 9 Endpoint Registration 194
“Do I Know This Already?” Quiz 195
Foundation Topics 197
SIP Registration to the Cisco Unified Communications Manager 197
SIP Registration to Expressway Core 218
H.323 Registration to the Expressway Core 225
Exam Preparation Tasks 229
Review All Key Topics 229
Define Key Terms 230
Command Reference to Check Your Memory 230
Q&A 232
Chapter 10 Call Settings on Cisco CE Software-Based Endpoints 234
“Do I Know This Already?” Quiz 235
Foundation Topics 237
Calling Options 237
Content Sharing Options 246
Other Features 248
Exam Preparation Tasks 259
Review All Key Topics 259
Define Key Terms 260
Q&A 260
Chapter 11 Maintaining Cisco Endpoints 262
“Do I Know This Already?” Quiz 262
Foundation Topics 264
Upgrading Endpoints 264
Backing Up and Restoring CE Software-Based Endpoints 270
Exam Preparation Tasks 276
Review All Key Topics 276
Define Key Terms 277
Q&A 277
Part III Network Requirements for Collaboration Deployments 279
Chapter 12 Cisco Core Network Components 280
“Do I Know This Already?” Quiz 281
Foundation Topics 283
LAN, WAN, and Wireless LAN 283
Gateways 295
Exam Preparation Tasks 302
Review All Key Topics 302
Define Key Terms 302
Q&A 303
Chapter 13 Layer 2 and Layer 3 QoS Parameters 304
“Do I Know This Already?” Quiz 306
Foundation Topics 309
QoS-Related Issues 309
Class Models for Provisioning QoS 311
QoS Requirements 315
Traffic Classifications 319
Configure and Verify LLQ 322
Exam Preparation Tasks 328
Review All Key Topics 328
Define Key Terms 328
Command Reference to Check Your Memory 329
Q&A 331
Chapter 14 DNS, NTP, and SNMP 332
“Do I Know This Already?” Quiz 333
Foundation Topics 334
DNS Settings 334
NTP Settings 339
SNMP Settings 340
Exam Preparation Tasks 342
Review All Key Topics 342
Define Key Terms 343
Q&A 343
Part IV Call Control Mechanisms 345
Chapter 15 Cisco Unified Communications Manager Setup 346
“Do I Know This Already?” Quiz 347
Foundation Topics 349
Services 349
Enterprise Parameters 353
Service Parameters 355
Other Settings 357
Codec Negotiations Using Regions 364
Exam Preparation Tasks 367
Review All Key Topics 367
Define Key Terms 368
Q&A 368
Chapter 16 LDAP Integration with Cisco Unified Communications Manager 370
“Do I Know This Already?” Quiz 371
Foundation Topics 373
Application Users and End Users 373
Cisco Unified Communications Directory Architecture 376
LDAP Synchronization 377
LDAP Authentication 389
Exam Preparation Tasks 393
Review All Key Topics 393
Define Key Terms 393
Q&A 393
Chapter 17 Registering SIP Endpoints to the Cisco Unified Communications Manager 394
“Do I Know This Already?” Quiz 395
Foundation Topics 397
Bulk Administration Tool (BAT) 407
Device Onboarding with Activation Codes 414
Exam Preparation Tasks 420
Review All Key Topics 420
Define Key Terms 421
Q&A 422
Chapter 18 Cisco Unified Communications Manager Call Admission Control (CAC) 424
“Do I Know This Already?” Quiz 425
Foundation Topics 427
Endpoint Addressing 427
Call Privileges 435
Call Coverage 446
Exam Preparation Tasks 454
Review All Key Topics 454
Define Key Terms 454
Q&A 454
Chapter 19 Configuring Globalized Call Routing in Cisco Unified Communications Manager 456
“Do I Know This Already?” Quiz 457
Foundation Topics 458
Call Routing and Path Selection 458
Digit Manipulation 471
Exam Preparation Tasks 473
Review All Key Topics 473
Define Key Terms 474
Q&A 474
Part V Edge Services 477
Chapter 20 Introduction to Cisco Edge Services 478
“Do I Know This Already?” Quiz 479
Foundation Topics 480
Cisco Expressway 480
Cisco Voice Gateway Elements 483
Cisco Unified Border Element 485
Exam Preparation Tasks 486
Review All Key Topics 486
Define Key Terms 487
Q&A 487
Chapter 21 Mobile and Remote Access (MRA) 488
“Do I Know This Already?” Quiz 489
Foundation Topics 492
Requirements for MRA 492
Cisco Unified Communications Manager Settings for MRA 498
TLS Verify Requirements 501
Initializing MRA on Expressway Servers 511
Collaboration Traversal Zones and Search Rules 515
Device Onboarding with Activation Codes over MRA 518
Exam Preparation Tasks 523
Review All Key Topics 523
Define Key Terms 524
Q&A 524
Part VI Webex Calling 527
Chapter 22 Components of the Webex Solution 528
“Do I Know This Already?” Quiz 529
Foundation Topics 531
Webex Meeting 531
Webex Messaging 533
Webex Calling 535
Exam Preparation Tasks 537
Review All Key Topics 538
Define Key Terms 538
Q&A 538
Chapter 23 Adding Users and Devices in the Webex Control Hub 540
“Do I Know This Already?” Quiz 541
Foundation Topics 543
Webex Control Hub Overview 543
Methods of Adding Users to Webex Control Hub 556
Directory Connector Configuration 566
Add Unified IP Phones to Webex Control Hub 570
Add Webex Endpoints to Webex Control Hub 575
Exam Preparation Tasks 578
Review All Key Topics 578
Define Key Terms 579
Q&A 579
Chapter 24 Webex Calling Options 580
“Do I Know This Already?” Quiz 581
Foundation Topics 583
PSTN Options for Webex Calling 583
Routers Supporting Local Gateway 588
Deployment Scenarios for the Local Gateway 593
Exam Preparation Tasks 599
Review All Key Topics 599
Define Key Terms 599
Q&A 599
Chapter 25 Webex Calling Features 600
“Do I Know This Already?” Quiz 600
Foundation Topics 602
Admin-Configurable Features 602
User-Configurable Features 620
Exam Preparation Tasks 629
Review All Key Topics 629
Define Key Terms 630
Q&A 630
Chapter 26 Webex Calling Using a Local Gateway 632
“Do I Know This Already?” Quiz 633
Foundation Topics 635
Webex Control Hub Settings 635
Router Configuration 644
Exam Preparation Tasks 651
Review All Key Topics 652
Define Key Terms 652
Command Reference to Check Your Memory 652
Q&A 657
Part VII Collaboration Applications 659
Chapter 27 Understanding Cisco Unity Connection 660
“Do I Know This Already?” Quiz 661
Foundation Topics 662
Cisco Unity Connection Integration 662
Cisco Unity Connection System Settings 666
Cisco Unity Connection Call Handlers 667
Cisco Unity Connection Call Routing 668
Cisco Unity Connection Distribution Lists 670
Cisco Unity Connection Authentication Rules 670
Cisco Unity Connection Dial Plan 671
Exam Preparation Tasks 671
Review All Key Topics 671
Define Key Terms 672
Q&A 672
Chapter 28 Cisco Unity Connection End-User and Voice Mailbox 674
“Do I Know This Already?” Quiz 675
Foundation Topics 677
Cisco Unity Connection End-User Templates 677
User Templates Basics 681
Default Class of Service 683
Password Settings and Roles 684
Transfer Rules and Greetings 685
Call Actions 686
Message Actions and Caller Input 687
TUI Experience 689
Cisco Unity Connection End Users 690
Cisco Unity Connection Voice Mailboxes 696
Exam Preparation Tasks 698
Review All Key Topics 698
Define Key Terms 699
Q&A 699
Chapter 29 Deploying the Webex Application 700
“Do I Know This Already?” Quiz 701
Foundation Topics 703
Webex App Overview 703
Register Webex App to Cisco Unified Communications Manager 708
Migrate Cisco Jabber Clients to Webex App 715
Exam Preparation Tasks 721
Review All Key Topics 721
Define Key Terms 721
Q&A 721
Part VIII Troubleshooting Collaboration Components 723
Chapter 30 Troubleshooting Endpoints 724
“Do I Know This Already?” Quiz 725
Foundation Topics 727
Accessing Logs on Cisco Unified IP Phones 727
Accessing Logs on CE Software-Based Endpoints 729
Call Signaling and Quality 734
Troubleshooting Cisco Jabber 749
Exam Preparation Tasks 753
Review All Key Topics 753
Define Key Terms 754
Q&A 754
Chapter 31 Cisco Unified Communications Manager Reports 756
“Do I Know This Already?” Quiz 756
Foundation Topics 758
Dialed Number Analyzer 758
CAR Tool 760
CDR and CMR Logs on CUCM 763
Exam Preparation Tasks 770
Review All Key Topics 771
Define Key Terms 771
Q&A 771
Chapter 32 Real-Time Monitoring Tool (RTMT) 772
“Do I Know This Already?” Quiz 772
Foundation Topics 774
Cisco Unified RTMT Overview 774
Monitor Systems with RTMT 778
Monitor the CUCM with RTMT 783
Exam Preparation Tasks 787
Review All Key Topics 787
Define Key Terms 788
Q&A 788
Chapter 33 Understanding the Disaster Recovery System 790
“Do I Know This Already?” Quiz 790
Foundation Topics 792
Disaster Recovery System Overview 792
Backup Cisco Unified Communications Solutions 794
Restore Cisco Unified Communications Solutions 797
Exam Preparation Tasks 799
Review All Key Topics 799
Define Key Terms 799
Q&A 799
Chapter 34 Monitoring Voicemail in Cisco Unity Connection 800
“Do I Know This Already?” Quiz 800
Foundation Topics 802
Generate Reports on Cisco Unity Connection 802
Generate Reports in Cisco Unified Serviceability 808
Use Reports for Troubleshooting and Maintenance 810
Exam Preparation Tasks 814
Review All Key Topics 814
Define Key Terms 815
Q&A 815
Part IX Final Preparation 817
Chapter 35 Final Preparation 818
Hands-on Activities 818
Suggested Plan for Final Review and Study 818
Summary 819
Part X Exam Updates 821
Chapter 36 CCNP and CCIE Collaboration Core (CLCOR) 350-801 Exam Updates 822
The Purpose of This Chapter 822
News about the Next Exam Release 824
Updated Technical Content 824
Part XI Appendices 827
Appendix A Answers to the “Do I Know This Already?” Quizzes and Q&A Sections 828
Glossary 859
Online Elements
Part XII Online Appendices
Appendix B Memory Tables
Appendix C Memory Tables Answer Key
Appendix D Study Planner
9780138200947, TOC, 9/26/23
