Description
Book SynopsisA guide to combining two powerful management techniques totransform any business organization into a masterpiece of businessefficiency. Lester Dean Thurow, Dean of MIT''s Sloan School ofManagement, recently stated that benchmarking combined with processengineering will be the most important management technique of the1990s. Now, in this groundbreaking book, Gregory Watson describeshow top corporations worldwide have already successfullyimplemented that powerful cutting-edge technique--which he callsbusiness systems engineering--to promote continuous improvement.More importantly, he clearly demonstrates how you can do the samein your organization.
* Introduces business systems engineering, a dynamic new approachto rethinking and redesigning business processes to achievedramatic improvements in quality, cost, service, speed, andmore
* Offers clear guidelines for using business systems engineeringtechniques to make your organization more dynamic, productive, andable to adapt to ch
Table of ContentsLearning: The Root of Change.
Innovation Seeks Productivity.
FOUNDATION OF BUSINESS SYSTEMS ENGINEERING.
Definition of Business Systems Engineering.
Elements of Business Systems Engineering.
TOOLS OF BUSINESS SYSTEMS ENGINEERING.
Process Analysis Measures Performance.
Benchmarking Introduces New Perspectives.
Information Technology Provides Enablers.
Policy Deployment Fosters Teamwork.
APPLICATIONS OF BUSINESS SYSTEMS ENGINEERING.
Engineering Product Design: Creating Competitiveness in theAutomotive Industry.
Engineering Manufacturing Systems: The Bandit Line atMotorola.
Engineering Customers Service: The Compaq Response to the Attackby Dell.
Engineering the Office: A Paperless Factory at USAA.
MAKING IT HAPPEN.
Lessons Learned from Engineering Business Systems.
An Invitation to Engineer Your Business System.
Chapter Notes.
Reengineering Bibliography.
Index.
