Description
Book SynopsisBusiness Process Modeling, Simulation and Design, Third Edition provides students with a comprehensive coverage of a range of analytical tools used to model, analyze, understand, and ultimately design business processes.
The new edition of this very successful textbook includes a wide range of approaches such as graphical flowcharting tools, cycle time and capacity analyses, queuing models, discrete-event simulation, simulation-optimization, and data mining for process analytics.
While most textbooks on business process management either focus on the intricacies of computer simulation or managerial aspects of business processes, this textbook does both. It presents the tools to design business processes and management techniques on operating them efficiently.
The book focuses on the use of discrete event simulation as the main tool for analyzing, modeling, and designing effective business processes. The integr
Table of Contents
1 Introduction to Business Process Design 2 Process Management and Process-Oriented Improvement Programs 3 A Framework for Business Process Design Projects 4 Basic Tools for Process Design 5 Managing Process Flows 6 Introduction to Queuing Modeling 7 Introduction to Simulation 8 Modeling and Simulating Business Processes with ExtendSim 9 Input and Output Data Analysis 10 Optimizing Business Process Performance 11 Business Process Analytics
