Description
Book SynopsisResources designed to support learners of the 2010 BTEC Level 2 First in Travel & Tourism specification*.
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Covers three mandatory and ten optional units, providing the breadth to cover the full diploma.
- WorkSpace case studies takes learners into the real world of work, showing them how they can apply their knowledge in a real-life context.
* From 2012, Pearson’s BTEC First qualifications have been under re-development, so schools and colleges could be teaching the existing 2010 specification or the new next generation 2012-2013 specification. There are different Student Books to support each specification. If learners are unsure, they should check with their teacher or tutor.
Table of ContentsUnit 1 Exploring the UK travel and tourism sector
Unit 2 Development of the UK travel and tourism sector
Unit 3 Exploring customer service in travel and tourism
Unit 4 Customer service skills in travel and tourism
Unit 5 The travellers’ world
Unit 6 Exploring destinations: UK
Unit 7 Exploring destinations: Europe
Unit 8 Exploring destinations: Worldwide
Unit 9 Holiday planning
Unit 10 Exploring marketing in travel and tourism
Unit 11 Preparing for Employment in travel and tourism
Unit 12 Developing employability skills for travel and tourism
Unit 13 Organising a study visit
