Description
Book SynopsisConsolidating what is known about best practice, this book aims to provide insights into the way forward for IT. It examines in context issues including risk assessment, sourcing and outsourcing, and the organizational infrastructures which support IT functions.
Table of ContentsIS THERE A PRODUCTIVITY PARADOX?
Paradox Lost?: Firm-Level Evidence On the Returns to Information Systems Spending (E. Brynjolfsson & L. Hitt).
In Search Of Information Technology Productivity: Assessment Issues (L. Willcocks & S. Lester).
Benchmarking Organizational and IT Performance (M. van Nievelt).
IT INVESTMENT APPRAISAL.
Information Systems/Technology Evaluation Practices: Evidence from UK Organizations (J. Ballantine, et al.).
Evaluation of Information Technology Investments: Business As Usual? (P. Powell).
Evaluating Investments in IT: Findings and a Framework (B. Farbey, et al.).
Managing Information Technology Resources as a Value Centre: The Leadership Challenge (N. Venkatraman).
DEVELOPMENT, SOURCING AND INFRASTRUCTURE.
Risk Assessment and Management Practices in Software Development (J. Ropponen).
IT Projects and Assessment: Applying Benefits Funding at the California Franchise Tax Board (V. Graeser & L. Willcocks).
To Outsource IT or Not?: Research on Economics and Evaluation Practice (L. Willcocks, et al.).
Four Views of IT Infrastructure: Implications for IT Investments (P. Weill & M. Broadbent).
TOWARDS INTERPRETIVE APPROACHES.
Interpretive Evaluation Design for Information Systems (G. Walsham).
Evaluation of Information Systems: A Critical Assessment (R. Hirschheim & S. Smithson).
Index.
