Description
Book SynopsisWhy some team members go the extra mile while others don't--and how to get more out of everyone Business leaders know that some members of their teams go above and beyond while others get by doing the bare minimum. The question on everyone's lips is how to turn every member of your organization into a top performer.
Trade Reviewthis book will show you how to coax every member of your team to do more, leaving behind mediocrity for excellence (Ulster Business, December 2012) an exhaustive examination of how managers can foster unity and motivate effectively. (People Mnaagment, January 2013) .a useful examination .what s new is the analysis of the difference between employee engagement and discretionary effort (Supply Management, February 2013) 'Well worthwhile for anyone involved in talent management or the leadership teasm. (Finanicial Adviser, June 2013) I loved this book: it is well written, well-structured and contains much that will interest both newly appointed managers and those who have been in the role for some time. (Trainingzone.co.uk, July 2013)
Table of ContentsForeword v
1. Discretionary Effort and the Case of the Mysterious Mr Underhill 1
2. A Manifesto for Discretionary Effort 17
3. Free to Decide 37
4. Getting to Know You 65
5. Putting Others First 91
6. Fair’s Fair 115
7. Team Talk 139
8. The Importance of Trust 169
9. Next Steps 191
Acknowledgements 207
Reading List 209
About the Authors 215
Index 217
