Description
Book SynopsisThe book provides a full complement of assessment technologies that enable leaders to measure and evaluate performance using qualitative and quantitative performance indicators and reference points in each of seven areas of organizational performance.
Trade Review"Dr. Miller brings a wealth of experience, a depth of research, consultation at both private and public universities. . ." (
Journal of College Student Development, 09-10/2007)
"The release of Assessing Organizational Performance in Higher Education by Barbara A. Miller could not be better timed in light of the need for greater accountability from public entities... Dr. Miller brings a wealth of experience, a depth of research, consultation at both private and public universities, and extensive knowledge of systems to each chapter of this publication.... Assessing Organizational Performance in Higher Education is a useful tool for those who are seeking meaningful ways to evaluate the effectiveness of their organization. In addition, graduate students and entry-level staff will find this a worthy primer to understanding the complexity of organizations and the necessity for measurement." -- Narbeth R. Emmanuel, Southern Illinois University Edwardsville, in Journal of College Student Development, September/October 2007.
Table of ContentsTables, Figures, Exhibits, and Worksheets vii
Foreword, by Suzanne Swope xiii
Preface xv
About the Author xxi
Chapter 1 Purpose of Assessment 1
Chapter 2 Organizations as Systems: Internal Elements 35
Chapter 3 Organizations as Systems: External Elements 89
Chapter 4 Assessment Methods and Terminology 111
Chapter 5 Defining and Measuring Organizational Performance 129
Chapter 6 Creating and Maintaining Assessment Programs 219
Glossary 239
References 249
Index 252
