Description

Book Synopsis
A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence , to transform his business from mediocrity to industry leading performance.

Trade Review
"Top of the class! This cuts through the management-speak and presents the reader with Class A nuggets." (Works Management, December 2008)

Table of Contents
Prologue. Introduction. 1. Opportunity. 2. Fact-Finding-Greg Meets His Team. 3. Greg's Directives. 4. Breakdown. 5. Listening ... 6... and Learning 7. Observing. 8. Possibilities. 9. Beginning. 10. Hope. 11. Decision Time 12. Kick-Off ... 13. Involvement. 14. Education, Education, Education... 15. Process Design. 16. Customer Service. 17. Customer Satisfaction. 18. Competitive Pressure. 19. Class A Leadership 20. Sustainability, and More ... Epilogue. Readers's Reference. Index.

Achieving Class A Business Excellence An

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    Order before 4pm today for delivery by Mon 10 Aug 2026.

    A Hardback by D Groves, Kevin Herbert, James G. Correll

      Trusted by thousands of customers. See 2,385+ Customer Reviews

      View other formats and editions of Achieving Class A Business Excellence An by D Groves

      Publisher: Wiley
      Publication Date: Publication Date: 9/1/2008 12:00:00 AM
      ISBN13: 9780470260340, 978-0470260340
      ISBN10: 0470260343

      Description

      Book Synopsis
      A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence , to transform his business from mediocrity to industry leading performance.

      Trade Review
      "Top of the class! This cuts through the management-speak and presents the reader with Class A nuggets." (Works Management, December 2008)

      Table of Contents
      Prologue. Introduction. 1. Opportunity. 2. Fact-Finding-Greg Meets His Team. 3. Greg's Directives. 4. Breakdown. 5. Listening ... 6... and Learning 7. Observing. 8. Possibilities. 9. Beginning. 10. Hope. 11. Decision Time 12. Kick-Off ... 13. Involvement. 14. Education, Education, Education... 15. Process Design. 16. Customer Service. 17. Customer Satisfaction. 18. Competitive Pressure. 19. Class A Leadership 20. Sustainability, and More ... Epilogue. Readers's Reference. Index.

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