Description
Book SynopsisA tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence , to transform his business from mediocrity to industry leading performance.
Trade Review"Top of the class! This cuts through the management-speak and presents the reader with Class A nuggets." (Works Management, December 2008)
Table of ContentsPrologue. Introduction. 1. Opportunity. 2. Fact-Finding-Greg Meets His Team. 3. Greg's Directives. 4. Breakdown. 5. Listening ... 6... and Learning 7. Observing. 8. Possibilities. 9. Beginning. 10. Hope. 11. Decision Time 12. Kick-Off ... 13. Involvement. 14. Education, Education, Education... 15. Process Design. 16. Customer Service. 17. Customer Satisfaction. 18. Competitive Pressure. 19. Class A Leadership 20. Sustainability, and More ... Epilogue. Readers's Reference. Index.
