Description

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows�� 7 and cloud computing. Leading HelpSTAR�� and Microsoft�� Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

A Guide to Computer User Support for Help Desk and Support Specialists

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£158.94

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Paperback / softback by Fred Beisse

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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's... Read more

    Publisher: Cengage Learning, Inc
    Publication Date: 23/09/2014
    ISBN13: 9781285852683, 978-1285852683
    ISBN10: 1285852680

    Number of Pages: 688

    Non Fiction , Computing

    Description

    Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows�� 7 and cloud computing. Leading HelpSTAR�� and Microsoft�� Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

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