{"product_id":"your-customers-perception-of-quality-9781439845813","title":"Your Customers Perception of Quality","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eProviding the insight and tools needed to improve the perception your customers have about the quality of your product or service, \u003cstrong\u003eYour Customers'' Perception of Quality: What It Means to Your Bottom Line and How to Control It\u003c\/strong\u003e introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look at quality from an outside-in, truly customer-centric perspective, the authors pave a concrete connection between enhanced customer perception and increased profitability. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe book introduces cutting-edge concepts in customer-centric qualityexplaining exactly how to identify, plan, cost justify, manage, and deliver consistent improvements to the factors that matter most to your customers. Helping you harness the power of the universal set of tools, techniques, and methods at your disposal in the field of quality, the book: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cli\u003eUnveils a model that provides quantifiable information for deter\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eWhy Perception of Quality Needs Your Active Attention.\u003c\/strong\u003e The Neglected Frontier of Quality in Today’s Qualitysphere. Why Customer Perception of Quality Is So Important. Demonstrating the Return on Investment in Customer Perception of Quality. \u003cstrong\u003eClinical Actions That Yield Tangible Results. \u003c\/strong\u003eGarnering Support and Gaining Endorsement. Solutioning Framework to Derive the Right Investments. Managing a Journey of Continuous Improvement. \u003cstrong\u003eHarvesting the Rewards and Continuing the Journey. \u003c\/strong\u003eMetrics That Prove the Worth of the Initiatives. Delivering a Capability to Sustain a Customer Perception of Quality Function. Common Hurdles That Plague Customer Perception of Quality Initiatives. Conclusion: Letter to a New Champion of Customer Perception of Quality from the Authors. \u003cstrong\u003eAppendices:\u003c\/strong\u003e Sample Questions. Multivoting Exercise. Iterative Nature of the Process. \u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49408296550743,"sku":"9781439845813","price":37.99,"currency_code":"GBP","in_stock":false}],"url":"https:\/\/bookcurl.com\/products\/your-customers-perception-of-quality-9781439845813","provider":"Book Curl","version":"1.0","type":"link"}