{"product_id":"when-push-comes-to-shove-9780787901615","title":"When Push Comes to Shove","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eFills the rapidly-growing need for hands-on guidance in resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom-adjunct programs--offering a how-to approach to mediation. This book is a valuable tool for the growing group of lay and professional mediators, including volunteers and professionals in court-adjunct programs, attorneys, teachers, and social services, along with HR professionals and managers in organizations who need these core skills areas for their work. When Push Comes to Shove covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. It also addresses mediation on the fly where a more structured process is not possible or called for.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePreface xi\u003cbr\u003e \u003cbr\u003e The Author xvii\u003cbr\u003e \u003cbr\u003e A Brief Introduction to Mediation 1\u003cbr\u003e \u003cbr\u003e 1 Starting Out: The Key Concepts of Mediation 3\u003cbr\u003e \u003cbr\u003e 2 Using the Conflict Grid to Analyze Disputes and GenerateSolutions 23\u003cbr\u003e \u003cbr\u003e 3 Preparing to be a Mediator 45\u003cbr\u003e \u003cbr\u003e Step One: First Contact 53\u003cbr\u003e \u003cbr\u003e 4 Orienting the Parties 55\u003cbr\u003e \u003cbr\u003e 5 Arranging the Meeting Space 65\u003cbr\u003e \u003cbr\u003e Step Two: The Opening Meeting 73\u003cbr\u003e \u003cbr\u003e 6 Conducting the First Meeting 75\u003cbr\u003e \u003cbr\u003e Step Three: The Caucus Process 89\u003cbr\u003e \u003cbr\u003e 7 Conducting Separate Meetings 91\u003cbr\u003e \u003cbr\u003e 8 Learning by Example: Two Caucus Stories 111\u003cbr\u003e \u003cbr\u003e 9 Generating Solutions and Drafting a Trial Agreement 123\u003cbr\u003e \u003cbr\u003e Step Four: Joint\/Shuttle Meetings 131\u003cbr\u003e \u003cbr\u003e 10 Planning the Next Round 133\u003cbr\u003e \u003cbr\u003e 11 Using the SOS Model (Summaries-Offers-Summaries) 137\u003cbr\u003e \u003cbr\u003e 12 Resolving Impasses 147\u003cbr\u003e \u003cbr\u003e Step Five: Closing 163\u003cbr\u003e \u003cbr\u003e 13 Testing the Agreement 165\u003cbr\u003e \u003cbr\u003e 14 Putting the Agreement in Writing 171\u003cbr\u003e \u003cbr\u003e 15 Wrapping up the Process 187\u003cbr\u003e \u003cbr\u003e Variations 193\u003cbr\u003e \u003cbr\u003e 16 When Interpersonal Peacemaking is Needed 195\u003cbr\u003e \u003cbr\u003e 17 When Face-to-Face Meetings Won't Work 209\u003cbr\u003e \u003cbr\u003e 18 When Informal Mediation Can Help 213\u003cbr\u003e \u003cbr\u003e Epilogue: The Mediator's Calling 219\u003cbr\u003e \u003cbr\u003e Resources 223\u003cbr\u003e \u003cbr\u003e A Communication Skills Review 225\u003cbr\u003e \u003cbr\u003e B Sample Ground Rules and Forms 237\u003cbr\u003e \u003cbr\u003e C Ethical Standards 243\u003cbr\u003e \u003cbr\u003e D Mediation of Disputes Involving Domestic Violence 247\u003cbr\u003e \u003cbr\u003e E Professional Organizations 251\u003cbr\u003e \u003cbr\u003e F Cases 253\u003cbr\u003e \u003cbr\u003e G Exercise Feedback 265\u003cbr\u003e \u003cbr\u003e Quick Reference Checklist 285\u003cbr\u003e \u003cbr\u003e Notes 291\u003cbr\u003e \u003cbr\u003e Index 295","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49405023125847,"sku":"9780787901615","price":45.12,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780787901615.jpg?v=1730488398","url":"https:\/\/bookcurl.com\/products\/when-push-comes-to-shove-9780787901615","provider":"Book Curl","version":"1.0","type":"link"}