{"product_id":"virtual-reference-services-9780789020444","title":"Virtual Reference Services","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eA state-of-the-art guide to virtual reference services! \u003cbr\u003e\u003cbr\u003e This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. \u003cbr\u003e\u003cbr\u003e From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have p\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003e Reading the River: The State of the Art of Real-Time Reference \u003c\/li\u003e\n\u003cli\u003e The Librarian Has Left the Building-But To Where? \u003c\/li\u003e\n\u003cli\u003e Chat Is Now: Administrative Issues \u003c\/li\u003e\n\u003cli\u003e Live Reference Chat from a Customer Service Perspective \u003c\/li\u003e\n\u003cli\u003e Staffing a Real-Time Reference Service: The University of Florida Experience \u003c\/li\u003e\n\u003cli\u003e Q and A NJ: Service Design and Impact \u003c\/li\u003e\n\u003cli\u003e From AskWendt Live to QuestionPoint™: A Chronology of the Development of a Persistently Virtual Reference Product and Service \u003c\/li\u003e\n\u003cli\u003e Managing an Established Virtual Reference Service \u003c\/li\u003e\n\u003cli\u003e Florida Libraries Go Live: A Look at Chat Reference Services \u003c\/li\u003e\n\u003cli\u003e Live Reference in an Academic Health Sciences Library: The Q and A NJ Experience at the University of Medicine and Dentistry of New Jersey Health Sciences Library at Stratford \u003c\/li\u003e\n\u003cli\u003e Ask a Librarian Virtual Reference Services at the Boeing Library \u003c\/li\u003e\n\u003cli\u003e Managing Data Collection for Real-Time Reference: Lessons from the AskERIC LIVE! Experience \u003c\/li\u003e\n\u003cli\u003e Exploring the Synchronous Digital Reference Interaction for Query Types, Question Negotiation, and Patron Response \u003c\/li\u003e\n\u003cli\u003e Site Search and Instant Messaging Reference: A Comparative Study \u003c\/li\u003e\n\u003cli\u003e Index \u003c\/li\u003e\n\u003cli\u003e Reference Notes Included \u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":49405063463255,"sku":"9780789020444","price":50.34,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780789020444.jpg?v=1730488556","url":"https:\/\/bookcurl.com\/products\/virtual-reference-services-9780789020444","provider":"Book Curl","version":"1.0","type":"link"}