{"product_id":"touchpoints-9781118004357","title":"TouchPoints","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eA fresh, effective, and enduring way to lead   starting with your next interaction    Most leaders feel the inevitable interruptions in their jam-packed days are troublesome.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eEditor’s Note xvii\u003c\/p\u003e \u003cp\u003eForeword xxi\u003c\/p\u003e \u003cp\u003ePreface xxv\u003c\/p\u003e \u003cp\u003e1 the Power of Touchpoints: The Action Is in the Interaction 1\u003c\/p\u003e \u003cp\u003e2 the Commitment to Mastery: The Choice Is Yours 25\u003c\/p\u003e \u003cp\u003e3 Use Your Head: The Commitment to Inquiry 47\u003c\/p\u003e \u003cp\u003e4 Use Your Heart: The Commitment to Reflection 73\u003c\/p\u003e \u003cp\u003e5 Use Your Hands: The Commitment to Practice 95\u003c\/p\u003e \u003cp\u003e6 Mastering the Touch: How Can I Help? 123\u003c\/p\u003e \u003cp\u003eCoda 149\u003c\/p\u003e \u003cp\u003eRecommended Reading 151\u003c\/p\u003e \u003cp\u003eAcknowledgments 153\u003c\/p\u003e \u003cp\u003eAbout the Authors 157\u003c\/p\u003e \u003cp\u003eIndex 161\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406819107159,"sku":"9781118004357","price":19.55,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118004357.jpg?v=1730497220","url":"https:\/\/bookcurl.com\/products\/touchpoints-9781118004357","provider":"Book Curl","version":"1.0","type":"link"}