{"product_id":"total-quality-management-in-information-services-9783598243684","title":"Total Quality Management in Information Services","description":"\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eFrontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: ‘Total quality management means quality service’ -- Part 1 Quality and Information Services -- Part 2 TQM – the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index","brand":"De Gruyter","offers":[{"title":"Default Title","offer_id":53517456146775,"sku":"9783598243684","price":85.0,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/bookcurl.com\/products\/total-quality-management-in-information-services-9783598243684","provider":"Book Curl","version":"1.0","type":"link"}