{"product_id":"total-quality-management-9780471191742","title":"Total Quality Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eTo understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase-total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben \u0026amp; Jerry''s were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes.\u003cbr\u003e \u003cbr\u003e Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world''s most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business. Following the examples set by these overachievers, you''ll discover how to:\u003cbr\u003e * Le\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eThe New Management Model.\u003cbr\u003e \u003cbr\u003e Leadership.\u003cbr\u003e \u003cbr\u003e Customer Focus.\u003cbr\u003e \u003cbr\u003e Strategic Planning.\u003cbr\u003e \u003cbr\u003e Management.\u003cbr\u003e \u003cbr\u003e Employee Involvement.\u003cbr\u003e \u003cbr\u003e Training.\u003cbr\u003e \u003cbr\u003e Reward and Recognition.\u003cbr\u003e \u003cbr\u003e Employee Focus.\u003cbr\u003e \u003cbr\u003e Customer Contacts.\u003cbr\u003e \u003cbr\u003e Design of Products and Services.\u003cbr\u003e \u003cbr\u003e Process Management.\u003cbr\u003e \u003cbr\u003e Supplier Quality.\u003cbr\u003e \u003cbr\u003e Data Collection and Analysis.\u003cbr\u003e \u003cbr\u003e Benchmarking.\u003cbr\u003e \u003cbr\u003e Corporate Responsibility and Citizenship.\u003cbr\u003e \u003cbr\u003e System Assessments.\u003cbr\u003e \u003cbr\u003e Crossing the River: The Transition to the New Management Model.\u003cbr\u003e \u003cbr\u003e Appendices.\u003cbr\u003e \u003cbr\u003e Index.","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402522829143,"sku":"9780471191742","price":37.5,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780471191742.jpg?v=1730480654","url":"https:\/\/bookcurl.com\/products\/total-quality-management-9780471191742","provider":"Book Curl","version":"1.0","type":"link"}