{"product_id":"the-training-measurement-book-9781118682401","title":"The Training Measurement Book","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003ci\u003eThe Training Measurement Book\u003c\/i\u003e offers managers, executives, and training and human resource professionals a method for measuring their investments in a way that provides information that is both actionable, credible, and meaningful to corporate leaders. Using the methods outlined in this important resource, you can free yourself from traditional, often cumbersome measurement models and put in place pragmatic, useful, and easy-to-implement approaches for measuring training activities.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003eThe Challenge of Training Measurement 1\u003c\/p\u003e \u003cp\u003eNeed for New Measurement Models 3\u003c\/p\u003e \u003cp\u003eStructure of This Book 6\u003c\/p\u003e \u003cp\u003eMethodology for This Research 9\u003c\/p\u003e \u003cp\u003eA Personal Comment 10\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: General Principles of Training Measurement 13\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1. Measurement Should Deliver Actionable Information 13\u003c\/p\u003e \u003cp\u003e2. A Measurement Program Should Not Be Designed to Cost-Justify Training 20\u003c\/p\u003e \u003cp\u003e3. Measure Training as a Support Function 22\u003c\/p\u003e \u003cp\u003e4. A Measurement Program Must Meet the Needs of Multiple Audiences 26\u003c\/p\u003e \u003cp\u003e5. Measurement Should Be a Process, Not a Project 27\u003c\/p\u003e \u003cp\u003e6. The LMS Is a Foundation for Measurement 31\u003c\/p\u003e \u003cp\u003e7. Dedicate Resources 33\u003c\/p\u003e \u003cp\u003e8. Start Simply and Evolve Over Time 34\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: The Pros and Cons of Using ROI 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eROI Analysis Assumes That Training Is Treated as an Investment 38\u003c\/p\u003e \u003cp\u003eIn-Depth ROI Measurements Are Often Diffi cult to Believe 42\u003c\/p\u003e \u003cp\u003eIn Concept, the ROI of Training Should Be Extraordinarily High 44\u003c\/p\u003e \u003cp\u003eIt is Very Difficult to Correlate Outcomes Specifically to Training 46\u003c\/p\u003e \u003cp\u003eHow Do You Make ROI Actionable? 48\u003c\/p\u003e \u003cp\u003eUse of \"Potential ROI\" During Performance Consulting 48\u003c\/p\u003e \u003cp\u003e\"Performance-Driven\" Versus \"Talent-Driven\" Training 50\u003c\/p\u003e \u003cp\u003eDon't Let ROI Become \"Return on Insecurity\" 53\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Limitations of the Kirkpatrick Model 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Kirkpatrick Levels Are Not a Complete Model 58\u003c\/p\u003e \u003cp\u003eThe Model Incorrectly Positions the Levels as a Hierarchy 62\u003c\/p\u003e \u003cp\u003eThe Kirkpatrick Model Ignores the Role of Training as a Service-Delivery Function 63\u003c\/p\u003e \u003cp\u003eKirkpatrick Misses Other Operational Measures 66\u003c\/p\u003e \u003cp\u003eOne Alternative: The Six-Sigma Approach to Measurement 68\u003c\/p\u003e \u003cp\u003eAnother Alternative: The Success Case MethodTM 68\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: The Impact Measurement Framework 71\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Business Impact Model 73\u003c\/p\u003e \u003cp\u003eThe Impact Measurement Framework 87\u003c\/p\u003e \u003cp\u003eSummary of the Framework 103\u003c\/p\u003e \u003cp\u003eProgram versus Organizational Measures 103\u003c\/p\u003e \u003cp\u003eHow to Use the Measurement Framework 106\u003c\/p\u003e \u003cp\u003eSummary of the Measurement Models 106\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Implementation: The Seven-Step Training Measurement Process 109\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Seven-Step Program Measurement Process 109\u003c\/p\u003e \u003cp\u003eBest Practices in Implementation 123\u003c\/p\u003e \u003cp\u003eHow to Start 129\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: Measurement of Business Impact 139\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSimplifying the Problem 140\u003c\/p\u003e \u003cp\u003eUse Line-of-Business-Specific Measures 141\u003c\/p\u003e \u003cp\u003eIntegrate with Performance Management Processes 148\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: Measurement of Alignment 153\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCaterpillar's Planning and Budgeting Process 154\u003c\/p\u003e \u003cp\u003eCNA Insurance Training Investment Model 156\u003c\/p\u003e \u003cp\u003eHow Do You Measure Alignment? 157\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8: Attainment: Measurement of Customer Satisfaction 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Six Sigma Approach 163\u003c\/p\u003e \u003cp\u003eHow Do You Operationalize the Measurement of Customer Satisfaction? 166\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9: Measurement Tools and Technologies 169\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Role of the LMS 169\u003c\/p\u003e \u003cp\u003eTraining Analytics and Advanced Reporting 172\u003c\/p\u003e \u003cp\u003eThe KnowledgeAdvisors Solution 174\u003c\/p\u003e \u003cp\u003eCLO Dashboard by Zeroed-In Technologies 175\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10: The Journey Forward: Focus on What Matters 179\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix I: Case Study A: Randstad Measures Onboarding 185\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRandstad Overview 185\u003c\/p\u003e \u003cp\u003eThe Business Problem 186\u003c\/p\u003e \u003cp\u003eThe Solution 187\u003c\/p\u003e \u003cp\u003eResults 191\u003c\/p\u003e \u003cp\u003eLessons Learned 196\u003c\/p\u003e \u003cp\u003eNext Steps 196\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix II: Case Study B: HP Develops an Integrated Measurement Process 199\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHP Measurement Goals 199\u003c\/p\u003e \u003cp\u003eHP Systematic Approach 200\u003c\/p\u003e \u003cp\u003eDesigned to Deliver Actionable Information 202\u003c\/p\u003e \u003cp\u003eHP Solution: Standard Evaluation and Indicators 203\u003c\/p\u003e \u003cp\u003eLessons Learned 206\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix III: Research: The State of Training Measurement Today 209\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Do Training Organizations Consider Important? 209\u003c\/p\u003e \u003cp\u003eWhat Do Training Organizations Actually Measure? 211\u003c\/p\u003e \u003cp\u003eBudgets for Training Measurement 212\u003c\/p\u003e \u003cp\u003eThe Importance of a Business Plan 214\u003c\/p\u003e \u003cp\u003eHow Do Organizations Measure Alignment? 215\u003c\/p\u003e \u003cp\u003eThe Role of Performance Consulting 217\u003c\/p\u003e \u003cp\u003eSatisfaction with LMS Systems 218\u003c\/p\u003e \u003cp\u003eIs Enough Being Spent on Training Measurement? 219\u003c\/p\u003e \u003cp\u003eDemographics from the Survey 220\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix IV: Examples of Learning Measurements 223\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCaterpillar University ROI Analyses 223\u003c\/p\u003e \u003cp\u003eDAU: Business-Focused Approach 223\u003c\/p\u003e \u003cp\u003eCisco Sales Training 226\u003c\/p\u003e \u003cp\u003eMicrosoft Learning 226\u003c\/p\u003e \u003cp\u003eSprint University 229\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix V: Specific Learning Measures 233\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix VI: Training Analytics Specifications 235\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 235\u003c\/p\u003e \u003cp\u003e1.0. Business Measures 235\u003c\/p\u003e \u003cp\u003e2.0. Dimensions 239\u003c\/p\u003e \u003cp\u003e3.0. Hierarchy and Aggregation 242\u003c\/p\u003e \u003cp\u003e4.0. Computational Flexibility 242\u003c\/p\u003e \u003cp\u003e5.0. Security and Roles 243\u003c\/p\u003e \u003cp\u003e6.0. Dashboards 244\u003c\/p\u003e \u003cp\u003e7.0. Alerts and Report Subscriptions 244\u003c\/p\u003e \u003cp\u003e8.0. Extract, Transform, and Load 245\u003c\/p\u003e \u003cp\u003e9.0. General 246\u003c\/p\u003e \u003cp\u003e10.0. Creating Demonstration Scripts 246\u003c\/p\u003e \u003cp\u003eIndex 249\u003c\/p\u003e \u003cp\u003eAbout the Author 259\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406904697175,"sku":"9781118682401","price":49.4,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118682401.jpg?v=1730497510","url":"https:\/\/bookcurl.com\/products\/the-training-measurement-book-9781118682401","provider":"Book Curl","version":"1.0","type":"link"}