{"product_id":"the-telephone-interviewers-handbook-9780787986384","title":"The Telephone Interviewers Handbook","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eSurvey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today's challenging survey environment.\u003cbr\u003e \u003cb\u003eDavid R. Johnson\u003c\/b\u003e, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eList of Exhibits and Figures.  \u003cp\u003ePreface.\u003c\/p\u003e \u003cp\u003eAcknowledgements.\u003c\/p\u003e \u003cp\u003eAbout the Author.\u003c\/p\u003e \u003cp\u003e1. Introduction.\u003c\/p\u003e \u003cp\u003e2. Who Conducts Surveys?\u003c\/p\u003e \u003cp\u003e3. Survey Professionalism.\u003c\/p\u003e \u003cp\u003e4. What to Expect in Telephone Interviewer Training.\u003c\/p\u003e \u003cp\u003e5. Calling.\u003c\/p\u003e \u003cp\u003e6. Introducing the Standardized Interview.\u003c\/p\u003e \u003cp\u003e7. Asking Questions in the Standardized Interview.\u003c\/p\u003e \u003cp\u003e8. What to Expect in the Survey Workplace.\u003c\/p\u003e \u003cp\u003e9. Concluding Comments.\u003c\/p\u003e \u003cp\u003eAppendix A: Glossary.\u003c\/p\u003e \u003cp\u003eAppendix B: Example Forms.\u003c\/p\u003e \u003cp\u003eNotes.\u003c\/p\u003e \u003cp\u003eBibliography.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49405052911959,"sku":"9780787986384","price":33.2,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780787986384.jpg?v=1730488514","url":"https:\/\/bookcurl.com\/products\/the-telephone-interviewers-handbook-9780787986384","provider":"Book Curl","version":"1.0","type":"link"}