{"product_id":"the-smart-managers-f-a-q-guide-9780787953447","title":"The Smart Managers F.A.Q. Guide","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eGet immediate answers to your toughest workplace questions!\u003cbr\u003e \u003cbr\u003e In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions--in a hurry! The Smart Manager''s F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record.\u003cbr\u003e \u003cbr\u003e You''ll get practical solutions to your toughest workplace questions such as:\u003cbr\u003e * How can I guarantee customer satisfaction?\u003cbr\u003e * What questions should I ask in an interview?\u003cbr\u003e * How do I deal with an angry employee?\u003cbr\u003e * What can I do to overcome resistance to change?\u003cbr\u003e * How can I get people to listen to me?\u003cbr\u003e * What are the best ways to praise or reprimand employees?\u003cbr\u003e * How can I produce an effective presentation?\u003cbr\u003e \u003cbr\u003e The Smart Manager''s F.A.Q. Guide is specially designed to save you time and money. Don''t wait for instructor-led training to an\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues.\" -Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms\u003cbr\u003e \u003cbr\u003e \"Gatto shares his practical experience and knowledge on topics that readers can use on a daily basis. It is quite flexible--you can read the entire book or just find out about a specific situation challenging you. This book is a 'keeper' and needs to be kept within arm's reach.\" -Jay M. Duffy, director, Executive Education and Leadership, Bayer Corporation\u003cbr\u003e \u003cbr\u003e \"The Smart Manager's F.A.Q. Guide is one of the most useful books I have ever read. It is one that will be utilized on a day-to-day basis and never lost on a shelf.\" -Renee Pavucek, associate director, Institute for Economic Transformation, Center for Corporate Development, Duquesne University\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eIntroduction\u003cbr\u003e Anger Management\u003cbr\u003e How Can I Deal with an Angry Employee?\u003cbr\u003e Change\u003cbr\u003e What Is Change Leadership?\u003cbr\u003e What Is the Process of Change and Who Should Be Involved?\u003cbr\u003e How Can I Handle Resistance to Change?\u003cbr\u003e Cognitive Processes\u003cbr\u003e How Can I Counteract Negativity?\u003cbr\u003e How Can I Avoid Procrastination?\u003cbr\u003e What Can I Learn from a Failed Effort?\u003cbr\u003e Communication\u003cbr\u003e What Different Techniques Can Be Used in Conversation?\u003cbr\u003e How Can I Persuade People to Listen to Me?\u003cbr\u003e How Can I Better Prepare for Phone Calls?\u003cbr\u003e How Can I Write More Effective E-Mails?\u003cbr\u003e How Can I Use Different Styles to Communicate Effectively?\u003cbr\u003e How Can I Best Respond to Questions?\u003cbr\u003e How Can I Influence Others to Adopt My Ideas?\u003cbr\u003e Consultants\u003cbr\u003e How Can I Best Utilize Consultants?\u003cbr\u003e Customers\u003cbr\u003e What Are the Keys to Working with Customers?\u003cbr\u003e How Can I Use a Customer Profile to Serve Customers in Better Ways?\u003cbr\u003e How Can I Ensure That My Customers Are Satisfied?\u003cbr\u003e Interviewing\u003cbr\u003e What Kinds of Questions Should I Ask When Conducting an Interview?\u003cbr\u003e How Can I Prepare to Be Interviewed?\u003cbr\u003e Leadership\u003cbr\u003e What Are the Qualities of an Effective Leader?\u003cbr\u003e Meetings\u003cbr\u003e How Can I Make My Meetings More Effective?\u003cbr\u003e When Facilitating a Meeting, How Can I Deal with Problems?\u003cbr\u003e How Can I Handle Hostile or Disruptive Groups?\u003cbr\u003e Mentoring\u003cbr\u003e How Can I Be a Successful Mentor?\u003cbr\u003e What Are the Phases of the Mentoring Process?\u003cbr\u003e How Can I Use a Mentee Development Plan?\u003cbr\u003e Motivation\u003cbr\u003e How Can I Motivate Myself?\u003cbr\u003e How Can I Motivate My Direct Reports?\u003cbr\u003e Performance Appraisal\u003cbr\u003e What Is the Appropriate Way to Praise or Reprimand an Employee?\u003cbr\u003e How Can I Conduct an Effective Performance Appraisal?\u003cbr\u003e Presentation Skills\u003cbr\u003e How Can I Design an Effective Presentation?\u003cbr\u003e How Can I Create Effective Visuals?\u003cbr\u003e Problem Solving\u003cbr\u003e What Method Can I Use to Define Problems?\u003cbr\u003e How Can I Work Through a Problem?\u003cbr\u003e What Methods Can I Use to Generate Solutions for Problems?\u003cbr\u003e Résumé Writing\u003cbr\u003e How Can I Create an Effective Résumé?\u003cbr\u003e Retention and Termination\u003cbr\u003e How Can I Retain Employees?\u003cbr\u003e How Should I Handle Termination of an Employee?\u003cbr\u003e Selling\u003cbr\u003e How Can I Improve My Sales Techniques?\u003cbr\u003e Sexual Harassment\u003cbr\u003e What Should I Know About Sexual Harassment?\u003cbr\u003e Stress Management\u003cbr\u003e How Can I Manage Stress?\u003cbr\u003e Supervisory Skills\u003cbr\u003e What Skills and Knowledge Do I Require As a Supervisor?\u003cbr\u003e Teams\u003cbr\u003e How Can I Build Strong Teams?\u003cbr\u003e What Can I Do to Help My Team Communicate Better?\u003cbr\u003e Time Management\u003cbr\u003e How Can I Evaluate How I Spend My Time?\u003cbr\u003e Additional Resources\u003cbr\u003e About the Author","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49405038100823,"sku":"9780787953447","price":29.44,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780787953447.jpg?v=1730488456","url":"https:\/\/bookcurl.com\/products\/the-smart-managers-f-a-q-guide-9780787953447","provider":"Book Curl","version":"1.0","type":"link"}