{"product_id":"the-secrets-of-facilitation-9781118206133","title":"The Secrets of Facilitation","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis thoroughly revised and updated edition of  The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eIntroduction to the Second Edition xvii\u003c\/p\u003e \u003cp\u003eWhat’s New in the Second Edition? xviii\u003c\/p\u003e \u003cp\u003eCase Study: The Secrets in Action—How Two Practitioners Have Put the Secrets to Work xx\u003c\/p\u003e \u003cp\u003eIntroduction: a Powerful Secret xxiii\u003c\/p\u003e \u003cp\u003eCase Study: Learning the Powerful Secret xxiii\u003c\/p\u003e \u003cp\u003eSecret #1—The Fundamental Secret of Facilitation xxiv\u003c\/p\u003e \u003cp\u003eCase Study: The Sanitation Workers xxiv\u003c\/p\u003e \u003cp\u003eLearning to Apply the Fundamental Secret xxvi\u003c\/p\u003e \u003cp\u003eThe Principles of SMART Facilitation xxviii\u003c\/p\u003e \u003cp\u003eMore Ways to Apply the Secret xxxix\u003c\/p\u003e \u003cp\u003eWhat This Book Will Do for You xxxix\u003c\/p\u003e \u003cp\u003eWhere to Start xl\u003c\/p\u003e \u003cp\u003e\u003cb\u003eI. What Is the Role of a Facilitator? 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 1\u003c\/p\u003e \u003cp\u003eCase Study: The Facilitator’s Role in Civic Leadership Groups 1\u003c\/p\u003e \u003cp\u003eSample Scenarios: Group Solutions Needed 3\u003c\/p\u003e \u003cp\u003eWhen Is Facilitation Appropriate? 4\u003c\/p\u003e \u003cp\u003eSecret #2—The Secret of When to Use Facilitation 5\u003c\/p\u003e \u003cp\u003eDefinition: What Is a Facilitated Session? 5\u003c\/p\u003e \u003cp\u003eWhat Are the Responsibilities of a Facilitator? 6\u003c\/p\u003e \u003cp\u003eThe Soul of a Facilitator 7\u003c\/p\u003e \u003cp\u003eWhen Is Facilitation Not Appropriate? 8\u003c\/p\u003e \u003cp\u003eFacilitation: Where Is the Industry Today? 10\u003c\/p\u003e \u003cp\u003eWhat’s Next for Facilitation? 11\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Gain Buy-In to a Strategic Plan 13\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Understanding Facilitation and the Roles of a Facilitator 14\u003c\/p\u003e \u003cp\u003eExercise Your Skills 15\u003c\/p\u003e \u003cp\u003e\u003cb\u003eII. The Secrets to Questioning: Design Your Questions to Get Better Answers 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 17\u003c\/p\u003e \u003cp\u003eCase Study: Starting Questions 17\u003c\/p\u003e \u003cp\u003eThe Starting Question 18\u003c\/p\u003e \u003cp\u003eSecret #3—The Secret of the Starting Question 20\u003c\/p\u003e \u003cp\u003eCase Study: The Starting Question to Engage the VP’s Number Two 26\u003c\/p\u003e \u003cp\u003eThe Reacting Questions 27\u003c\/p\u003e \u003cp\u003eSecret #4—The Secret to Guiding a Group 28\u003c\/p\u003e \u003cp\u003eFloating an Idea 29\u003c\/p\u003e \u003cp\u003eSecret #5—The Secret to Influencing Idea Ownership 30\u003c\/p\u003e \u003cp\u003eApplying the Questioning Techniques 32\u003c\/p\u003e \u003cp\u003eA Final Note on Questioning 34\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Questioning 34\u003c\/p\u003e \u003cp\u003eExercise Your Skills 35\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIII. The Secrets to Preparing: Know Your 5 Ps 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 37\u003c\/p\u003e \u003cp\u003eCase Study: The Principals’ Conference 37\u003c\/p\u003e \u003cp\u003eThe 5 Ps of Preparation 38\u003c\/p\u003e \u003cp\u003eSecret #6—The Secret to Preparation: The 5 Ps 38\u003c\/p\u003e \u003cp\u003eIt’s All About Purpose 39\u003c\/p\u003e \u003cp\u003eSecret #7—The Secret Power of Purpose 40\u003c\/p\u003e \u003cp\u003eDefining the Product 41\u003c\/p\u003e \u003cp\u003eSecret #8—The Secret to Defining the Session Product: The 3 Hs 42\u003c\/p\u003e \u003cp\u003eSelecting Participants 42\u003c\/p\u003e \u003cp\u003eIdentifying the Probable Issues 45\u003c\/p\u003e \u003cp\u003ePreparing the Process 46\u003c\/p\u003e \u003cp\u003eThe Meeting Notice 46\u003c\/p\u003e \u003cp\u003eCase Study: Preparing for Vision Councils 47\u003c\/p\u003e \u003cp\u003eSpecial Topic: Managing a Sponsor 48\u003c\/p\u003e \u003cp\u003eSecret #9—The Secret to Managing a Sponsor’s Presence 51\u003c\/p\u003e \u003cp\u003eApplying the 5 Ps 53\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Preparing 54\u003c\/p\u003e \u003cp\u003eExercise Your Skills 55\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIV. The Secrets to Starting: Inform, Excite, Empower, Involve 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 57\u003c\/p\u003e \u003cp\u003eCase Study: Kicking off Vision 2020 57\u003c\/p\u003e \u003cp\u003eOpening the Session 58\u003c\/p\u003e \u003cp\u003eSecret #10—The Secret to a Strong Opening 59\u003c\/p\u003e \u003cp\u003eSecret #11—The Secret to Exciting in the Opening 62\u003c\/p\u003e \u003cp\u003eGaining Buy-In to the Agenda 63\u003c\/p\u003e \u003cp\u003eSecret #12—The Secret to Gaining Agenda Buy-In 63\u003c\/p\u003e \u003cp\u003eUsing Ground Rules 65\u003c\/p\u003e \u003cp\u003eSecret #13—The Secret to Using Ground Rules 65\u003c\/p\u003e \u003cp\u003eCase Study: Avoiding the Executive Feeding Frenzy 68\u003c\/p\u003e \u003cp\u003eUsing Parking Boards 70\u003c\/p\u003e \u003cp\u003eSecret #14—The Secret to Parking Boards 70\u003c\/p\u003e \u003cp\u003eEffective Introductions 71\u003c\/p\u003e \u003cp\u003eSecret #15—The Secret to Effective Introductions 72\u003c\/p\u003e \u003cp\u003eOpening Nonfacilitated Meetings 73\u003c\/p\u003e \u003cp\u003eWhen Should You Arrive for the Meeting? 73\u003c\/p\u003e \u003cp\u003eGetting Started on Time 74\u003c\/p\u003e \u003cp\u003eSecret #16—The Secret to Starting on Time 74\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Starting 75\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Getting the Session Started 76\u003c\/p\u003e \u003cp\u003eExercise Your Skills 77\u003c\/p\u003e \u003cp\u003e\u003cb\u003eV. The Secrets to Focusing: Establish the Course, Avoid Detours 79\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 79\u003c\/p\u003e \u003cp\u003eCase Study: Facilitating the Senator and the Chief of Staff 79\u003c\/p\u003e \u003cp\u003eSecret #17—The Secret to Using Checkpoints 79\u003c\/p\u003e \u003cp\u003eFocusing the Group: Using Checkpoints 79\u003c\/p\u003e \u003cp\u003eThe Extended Checkpoint 83\u003c\/p\u003e \u003cp\u003eWarming Up a Group 84\u003c\/p\u003e \u003cp\u003eSecret #18—The Secret to Warming Up a Group 84\u003c\/p\u003e \u003cp\u003eDelivering Accurate, Clear, and Concise Directions (PeDeQs) 85\u003c\/p\u003e \u003cp\u003eSecret #19—The Secret to Giving Clear Directions 85\u003c\/p\u003e \u003cp\u003eKeeping a Group on Track 88\u003c\/p\u003e \u003cp\u003eSecret #20—The Secret to Keeping a Group on Track 88\u003c\/p\u003e \u003cp\u003eManaging Breakout Groups 90\u003c\/p\u003e \u003cp\u003eSecret #21—The Secret to Effective Breakout Groups 90\u003c\/p\u003e \u003cp\u003eSecret #22—The Secret to Rotating Flip Charts 95\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Focusing 97\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Focusing a Group 97\u003c\/p\u003e \u003cp\u003eExercise Your Skills 99\u003c\/p\u003e \u003cp\u003e\u003cb\u003eVI. The Secrets to Recording: the Power of the Pen—use It, Don’t Abuse It, Make It Theirs 101\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 101\u003c\/p\u003e \u003cp\u003eCase Study: Public Safety Collaborative 101\u003c\/p\u003e \u003cp\u003eHow Facilitators Abuse the Pen 102\u003c\/p\u003e \u003cp\u003eUsing, Not Abusing the Pen 104\u003c\/p\u003e \u003cp\u003eSecret #23—The Secret to Using, Not Abusing, the Power of the Pen 104\u003c\/p\u003e \u003cp\u003eCase Study: The Power of the Pen, ELMO, and Parking Boards 107\u003c\/p\u003e \u003cp\u003eKnowing What to Record 107\u003c\/p\u003e \u003cp\u003eSecret #24—The Secret to Knowing What to Record 108\u003c\/p\u003e \u003cp\u003eManaging the Recording Process 110\u003c\/p\u003e \u003cp\u003eSecret #25—The Secret to Keeping the Recording Concise 112\u003c\/p\u003e \u003cp\u003eUsing Strategies to Avoid Lulls While Writing 113\u003c\/p\u003e \u003cp\u003eSecret #26—The Secret to Avoiding Lulls While Writing 114\u003c\/p\u003e \u003cp\u003eAdditional Techniques for Recording 116\u003c\/p\u003e \u003cp\u003eThe Seven Deadly Sins of Facilitation 118\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Recording 119\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Recording 119\u003c\/p\u003e \u003cp\u003eExercise Your Skills 120\u003c\/p\u003e \u003cp\u003e\u003cb\u003eVII. The Secrets to Information Gathering: Know Your Tools and How to Use Them 123\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 123\u003c\/p\u003e \u003cp\u003eCase Study: The Retailing Conference 123\u003c\/p\u003e \u003cp\u003eUnderstanding the Major Information Gathering and Processing Functions 125\u003c\/p\u003e \u003cp\u003eUnderstanding Processing Groups 126\u003c\/p\u003e \u003cp\u003eUnderstanding Processing Order 127\u003c\/p\u003e \u003cp\u003eGathering and Processing Information 127\u003c\/p\u003e \u003cp\u003eSecret #27—The Secret to Gathering Information 127\u003c\/p\u003e \u003cp\u003eGathering Facts 128\u003c\/p\u003e \u003cp\u003eSecret #28—The Secret to Getting the Details 129\u003c\/p\u003e \u003cp\u003eCategorizing 130\u003c\/p\u003e \u003cp\u003eSecret #29—The Secret to Categorizing 130\u003c\/p\u003e \u003cp\u003eInquiring 133\u003c\/p\u003e \u003cp\u003eSecret #30—The Secret to Q\u0026amp;A Sessions 133\u003c\/p\u003e \u003cp\u003eGenerating Ideas 136\u003c\/p\u003e \u003cp\u003eSecret #31—The Secret to Generating Ideas 136\u003c\/p\u003e \u003cp\u003ePrioritizing 138\u003c\/p\u003e \u003cp\u003eSecret #32—The Secret to Prioritizing 139\u003c\/p\u003e \u003cp\u003eReporting 143\u003c\/p\u003e \u003cp\u003eSecret #33—The Secret to Reporting Back 144\u003c\/p\u003e \u003cp\u003eGetting Feedback 145\u003c\/p\u003e \u003cp\u003eSecret #34—The Secret to Getting Quality Feedback 145\u003c\/p\u003e \u003cp\u003eAdditional Information Gathering and Processing Strategies 147\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Information Gathering 150\u003c\/p\u003e \u003cp\u003eCase Study: Facilitation in the Classroom 151\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Information Gathering 152\u003c\/p\u003e \u003cp\u003eExercise Your Skills 153\u003c\/p\u003e \u003cp\u003e\u003cb\u003eVIII. the Secrets to Closing: Review, Define, Evaluate, End, Debrief 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 155\u003c\/p\u003e \u003cp\u003eCase Study: Polling for Agreement at the Close 155\u003c\/p\u003e \u003cp\u003eSecret #35—The Secret to a Strong Close 157\u003c\/p\u003e \u003cp\u003eReviewing Activities Completed and Personal Objectives 157\u003c\/p\u003e \u003cp\u003eConfirming Commitment to Decisions Made 158\u003c\/p\u003e \u003cp\u003eSecret #36—The Secret to Confirming Commitment to Decisions 158\u003c\/p\u003e \u003cp\u003eClearing the Issues List 163\u003c\/p\u003e \u003cp\u003eSecret #37—The Secret to Clearing the Issues List 163\u003c\/p\u003e \u003cp\u003eAssigning Actions 164\u003c\/p\u003e \u003cp\u003eSecret #38—The Secret to Assigning Actions 164\u003c\/p\u003e \u003cp\u003eDefining What Can Be Communicated About the Session 165\u003c\/p\u003e \u003cp\u003eEvaluating the Session 167\u003c\/p\u003e \u003cp\u003eEnding the Session 169\u003c\/p\u003e \u003cp\u003eDebriefing 169\u003c\/p\u003e \u003cp\u003eWhat If the Session Is Running Behind? 170\u003c\/p\u003e \u003cp\u003eWhat If the Session Is Going to Run Over? 171\u003c\/p\u003e \u003cp\u003eDelivering a Partial Close 171\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Closing 172\u003c\/p\u003e \u003cp\u003eExercise Your Skills 173\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIX. The Secrets to Managing Dysfunction: Conscious Prevention, Early Detection, Clean Resolution 175\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 175\u003c\/p\u003e \u003cp\u003eCase Study: The Chairman and the COO 175\u003c\/p\u003e \u003cp\u003eDysfunctional Behavior—What Is It? 177\u003c\/p\u003e \u003cp\u003eSecret #39—The Secret to Understanding Dysfunction 178\u003c\/p\u003e \u003cp\u003eTechniques for Conscious Prevention 180\u003c\/p\u003e \u003cp\u003eSecret #40—The Secret to Preventing Dysfunction 180\u003c\/p\u003e \u003cp\u003eTechniques for Early Detection 183\u003c\/p\u003e \u003cp\u003eSecret #41—The Secret to Detecting Dysfunction 183\u003c\/p\u003e \u003cp\u003eTechniques for Clean Resolution 185\u003c\/p\u003e \u003cp\u003eSecret #42—The Secret to Resolving Dysfunction 185\u003c\/p\u003e \u003cp\u003eRecommended Responses to Various Dysfunctions 188\u003c\/p\u003e \u003cp\u003eWhen the Unexpected Happens 196\u003c\/p\u003e \u003cp\u003eSecret #43—The Secret to Responding When the Unexpected Happens 197\u003c\/p\u003e \u003cp\u003eResponding to Mistakes and Attacks 198\u003c\/p\u003e \u003cp\u003eCase Study: Making a Mistake as the Facilitator 198\u003c\/p\u003e \u003cp\u003eSecret #44—The Secret to Responding to Mistakes and Attacks 199\u003c\/p\u003e \u003cp\u003eRewarding Functional Behavior 201\u003c\/p\u003e \u003cp\u003eLesson Learned 201\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Managing Dysfunction 203\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Managing Dysfunction 205\u003c\/p\u003e \u003cp\u003eExercise Your Skills 207\u003c\/p\u003e \u003cp\u003e\u003cb\u003eX. The Secrets to Consensus Building: Create and Maintain a Consensus-focused Process 209\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 209\u003c\/p\u003e \u003cp\u003eCase Study: Consensus on Values 209\u003c\/p\u003e \u003cp\u003eDefining Consensus 210\u003c\/p\u003e \u003cp\u003eSecret #45—The Secret to Understanding Consensus 211\u003c\/p\u003e \u003cp\u003eDeciding How to Decide 212\u003c\/p\u003e \u003cp\u003eSecret #46—The Secret of Five-Finger Consensus 214\u003c\/p\u003e \u003cp\u003eUnderstanding Why People Disagree 215\u003c\/p\u003e \u003cp\u003eSecret #47—The Secret to Understanding Disagreement 215\u003c\/p\u003e \u003cp\u003eSecret #48—The Secret to Resolving a Level 3 Disagreement 221\u003c\/p\u003e \u003cp\u003eFilling Your Toolbox of Consensus Building Techniques 223\u003c\/p\u003e \u003cp\u003eSecret #49—The Secret to Resolving a Level 1 Disagreement 224\u003c\/p\u003e \u003cp\u003eSecret #50—The Secret to Resolving a Level 2 Disagreement 231\u003c\/p\u003e \u003cp\u003eCase Study: Improving Customer Delivery Times 234\u003c\/p\u003e \u003cp\u003eSecret #51—The Secret to Using Weighted Scoring 236\u003c\/p\u003e \u003cp\u003eRevisiting the Family Vacation 241\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Consensus 242\u003c\/p\u003e \u003cp\u003eSecret #52—The Secret to Gaining Consensus on Wording 242\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Consensus Building 244\u003c\/p\u003e \u003cp\u003eExercise Your Skills 245\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXI. The Secrets to Energy: Set the Pace, Anticipate the Lulls, React Accordingly 247\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 247\u003c\/p\u003e \u003cp\u003eCase Study: Learning the Impact of Energy 247\u003c\/p\u003e \u003cp\u003eUnderstanding the Impact of Energy 248\u003c\/p\u003e \u003cp\u003eSecret #53—The Secret of Energy: The Three Es 248\u003c\/p\u003e \u003cp\u003eProjecting Energy from the Start 250\u003c\/p\u003e \u003cp\u003eSecret #54—The Secret to Starting with Energy 250\u003c\/p\u003e \u003cp\u003eCase Study: The Low-Key Facilitator 253\u003c\/p\u003e \u003cp\u003eAdjusting to the Lullaby Times 253\u003c\/p\u003e \u003cp\u003eSecret #55—The Secret to Adjusting to the Lullaby Times 254\u003c\/p\u003e \u003cp\u003eMaintaining Energy During the Session 254\u003c\/p\u003e \u003cp\u003eSecret #56—The Secret to Maintaining Energy 255\u003c\/p\u003e \u003cp\u003eCase Study: A Team Building Mistake 258\u003c\/p\u003e \u003cp\u003eUsing Team Building Activities 259\u003c\/p\u003e \u003cp\u003eSecret #57—The Secret to Using Team Building Activities 259\u003c\/p\u003e \u003cp\u003eCrossing the River: My Favorite Team Building Exercise 260\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Energy 264\u003c\/p\u003e \u003cp\u003eExercise Your Skills 265\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXII. The Secrets to Agenda Setting: Adapt Your Agenda to Address the Need 267\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 267\u003c\/p\u003e \u003cp\u003eCase Study: Pay for Performance 267\u003c\/p\u003e \u003cp\u003eUnderstanding Process 268\u003c\/p\u003e \u003cp\u003eUsing Standard Agendas 269\u003c\/p\u003e \u003cp\u003eSecret #58—The Secret of Standard Agendas 269\u003c\/p\u003e \u003cp\u003eCustomizing the Agenda 273\u003c\/p\u003e \u003cp\u003eSecret #59—The Secret to Customizing the Agenda 274\u003c\/p\u003e \u003cp\u003eDeveloping an Agenda from Scratch 275\u003c\/p\u003e \u003cp\u003eSecret #60—The Secret to Developing an Agenda from Scratch 275\u003c\/p\u003e \u003cp\u003eKnowing Your Process Cold: The Facilitation Guide 277\u003c\/p\u003e \u003cp\u003eSecret #61—The Secret to Knowing Your Process Cold 277\u003c\/p\u003e \u003cp\u003eEstimating and Tracking Time 279\u003c\/p\u003e \u003cp\u003eSecret #62—The Secret to Estimating Time 279\u003c\/p\u003e \u003cp\u003eApplying the Secrets to the First Meeting of a Task Force 281\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Agenda Setting 284\u003c\/p\u003e \u003cp\u003eExercise Your Skills 285\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXIII. The Secrets to Facilitating Virtual Meetings: Keep Everyone Focused and Engaged 287\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 287\u003c\/p\u003e \u003cp\u003eCase Study: The Virtual Strategy Monitoring Session 287\u003c\/p\u003e \u003cp\u003eSecret #63—The Secret to Preparing for a Virtual Meeting 293\u003c\/p\u003e \u003cp\u003eChoosing and Preparing Your Technology 293\u003c\/p\u003e \u003cp\u003ePreparing for the Meeting 294\u003c\/p\u003e \u003cp\u003eStarting the Meeting 295\u003c\/p\u003e \u003cp\u003eRunning the Meeting 296\u003c\/p\u003e \u003cp\u003eSecret #64—The Secret to Engaging People Virtually 297\u003c\/p\u003e \u003cp\u003eSpecial Cases 298\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Virtual Meetings 300\u003c\/p\u003e \u003cp\u003eExercise Your Skills 302\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXIV. The Secrets to Facilitating Large Groups and Conferences: Use the Power of Process to Guide and Engage 303\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 303\u003c\/p\u003e \u003cp\u003eCase Study: Facilitating a Thousand People 303\u003c\/p\u003e \u003cp\u003eFacilitating Large Groups 305\u003c\/p\u003e \u003cp\u003eSecret #65—The Secret to Facilitating Large Groups 305\u003c\/p\u003e \u003cp\u003eFacilitating Conferences 307\u003c\/p\u003e \u003cp\u003eCase Study: Facilitating a Conference on Spirituality 307\u003c\/p\u003e \u003cp\u003eSecret #66—The Secret to Facilitating Conferences 310\u003c\/p\u003e \u003cp\u003eSecret #67—The Secret to Managing Time with Speakers 312\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Facilitating Large Groups and Conferences 314\u003c\/p\u003e \u003cp\u003eExercise Your Skills 315\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXV. The Secrets to Facilitating Cross-cultural Groups: Recognize Your Own Biases to Better Adapt to the Culture of Others 317\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 317\u003c\/p\u003e \u003cp\u003eIntroduction 317\u003c\/p\u003e \u003cp\u003eUnderstanding Cultural Competency 318\u003c\/p\u003e \u003cp\u003eSecret #68—The Secret to Facilitating Cross-Cultural Groups 323\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Cross-Cultural Groups 333\u003c\/p\u003e \u003cp\u003eCase Study: What Is the Objective? 334\u003c\/p\u003e \u003cp\u003eCase Study: Facilitating the Strategic Plan for a Caribbean Government 336\u003c\/p\u003e \u003cp\u003eCase Study: Facilitating for Morehouse 347\u003c\/p\u003e \u003cp\u003eInterrupting the Effects of Institutional Power Through Facilitation 351\u003c\/p\u003e \u003cp\u003eFacilitator’s Checklist for Facilitating Cross-Cultural Groups 364\u003c\/p\u003e \u003cp\u003eExercise Your Skills 366\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXVI. The Secrets to Building an Internal Facilitator Capability: Build the Case, Raise Awareness 369\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 369\u003c\/p\u003e \u003cp\u003eIntroduction 369\u003c\/p\u003e \u003cp\u003eCase Study: The Pull Strategy at Hydro One 370\u003c\/p\u003e \u003cp\u003eCase Study: From Training to Something Bigger at Direct Supply 377\u003c\/p\u003e \u003cp\u003eCase Study: The Facilitator Development Program at Saudi Aramco 379\u003c\/p\u003e \u003cp\u003eBest Practice Strategies 385\u003c\/p\u003e \u003cp\u003eSecret #69—The Secret to Establishing an Internal Facilitator Cadre 386\u003c\/p\u003e \u003cp\u003eExercise Your Skills 394\u003c\/p\u003e \u003cp\u003e\u003cb\u003eXVII. Special Topics 395\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eQuestions Answered in This Chapter 395\u003c\/p\u003e \u003cp\u003eApply the Secrets to Running a Simple Meeting 395\u003c\/p\u003e \u003cp\u003eApplying the Secrets as a Meeting Participant 402\u003c\/p\u003e \u003cp\u003eSecret #70—The Secret to Guerrilla Facilitation 402\u003c\/p\u003e \u003cp\u003eApplying the Secrets to Very Small Groups 404\u003c\/p\u003e \u003cp\u003eApplying the Secrets as a Consultant or Subject Matter Expert 405\u003c\/p\u003e \u003cp\u003eCase Study: The Strategy Firm and the Nonprofit 406\u003c\/p\u003e \u003cp\u003eBecoming a Certified Facilitator 408\u003c\/p\u003e \u003cp\u003eFacilitator Neutrality: Fact or Fiction? 412\u003c\/p\u003e \u003cp\u003eEpilogue 417\u003c\/p\u003e \u003cp\u003eResource Guide for Facilitators 419\u003c\/p\u003e \u003cp\u003eLeadership Strategies—The Facilitation Company 419\u003c\/p\u003e \u003cp\u003eThe FindaFacilitator Database 420\u003c\/p\u003e \u003cp\u003eThe International Association of Facilitators 420\u003c\/p\u003e \u003cp\u003eThe International Institute for Facilitation 420\u003c\/p\u003e \u003cp\u003eTraining Courses in Facilitation 420\u003c\/p\u003e \u003cp\u003eRecommended Books 424\u003c\/p\u003e \u003cp\u003e70 Secrets of Facilitation 427\u003c\/p\u003e \u003cp\u003eAcknowledgments 431\u003c\/p\u003e \u003cp\u003eThe Author 433\u003c\/p\u003e \u003cp\u003eIndex 435\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48866367242583,"sku":"9781118206133","price":49.4,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118206133.jpg?v=1722278309","url":"https:\/\/bookcurl.com\/products\/the-secrets-of-facilitation-9781118206133","provider":"Book Curl","version":"1.0","type":"link"}