{"product_id":"the-power-of-understanding-people-9781118726839","title":"The Power of Understanding People","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eHow to build lasting connections through meaningful communication    Developing successful relationships is critical to our success in both our personal and professional lives.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface vii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIntroduction We Are All Delusional! 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSociocultural Schemas 3\u003c\/p\u003e \u003cp\u003eInteractive Styles 4\u003c\/p\u003e \u003cp\u003eHollywood Style! 10\u003c\/p\u003e \u003cp\u003eA Disclaimer 11\u003c\/p\u003e \u003cp\u003eThe Assessment 12\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Understanding Romantics and Warriors: It’s Feelings versus Logic for These Styles 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRomantics 27\u003c\/p\u003e \u003cp\u003eWarriors 28\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Understanding Experts and Masterminds: Tried and True Contrasted with Possibilities 33\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExperts 46\u003c\/p\u003e \u003cp\u003eMasterminds 48\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 The 12 Interactive Combinations—Hollywood Style! 51\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Best Friend 51\u003c\/p\u003e \u003cp\u003eThe Love Interest 56\u003c\/p\u003e \u003cp\u003eThe Crusader 61\u003c\/p\u003e \u003cp\u003eThe Hired Gun 66\u003c\/p\u003e \u003cp\u003eThe Sage 71\u003c\/p\u003e \u003cp\u003eThe Power Broker 76\u003c\/p\u003e \u003cp\u003eThe Voice of Reason 80\u003c\/p\u003e \u003cp\u003eThe Specialist 85\u003c\/p\u003e \u003cp\u003eThe Detective 90\u003c\/p\u003e \u003cp\u003eThe Eccentric 97\u003c\/p\u003e \u003cp\u003eThe Social Reformer 104\u003c\/p\u003e \u003cp\u003eThe Adventurer 109\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4\u003c\/b\u003e \u003cb\u003eRecognizing Each Style: The Behavioral Cues That Might Indicate Another Person’s Style 115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHow Do I Recognize Romantics and Warriors? 118\u003c\/p\u003e \u003cp\u003eHow Do I Recognize Experts and Masterminds 121\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Leading Each Style: Creating a High-Performing Culture by Understanding Interactive Style 127\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCoaching and Counseling by Style 132\u003c\/p\u003e \u003cp\u003eProgressive Counseling 134\u003c\/p\u003e \u003cp\u003eThings to Consider When Counseling Each Style 137\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Selling to Each Style: You Can Expand Your Market Share by Adjusting to Your Consumer’s Interactive Style 141\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEstablish Rapport 145\u003c\/p\u003e \u003cp\u003eFraming Tips 150\u003c\/p\u003e \u003cp\u003eCommon Objections 159\u003c\/p\u003e \u003cp\u003eHandling Objection Model 162\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7\u003c\/b\u003e \u003cb\u003eProviding Customer Service to Each Style: The Key to High Customer Satisfaction Results is Adjusting to the Customer’s Style 171\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBehavior Breeds Behavior 172\u003c\/p\u003e \u003cp\u003eYou Can Choose Your Behavior 173\u003c\/p\u003e \u003cp\u003ePositive Behavior Overcomes Negative Behavior 173\u003c\/p\u003e \u003cp\u003eInteract with People the Way They Prefer 174\u003c\/p\u003e \u003cp\u003eServing the Romantic 174\u003c\/p\u003e \u003cp\u003eServing the Warrior 175\u003c\/p\u003e \u003cp\u003eServing the Expert 175\u003c\/p\u003e \u003cp\u003eServing the Mastermind 176\u003c\/p\u003e \u003cp\u003eLAST Model of Service Recovery 177\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8\u003c\/b\u003e \u003cb\u003ePersonal Relationships and Interactive Style: Better Understand Family and Friends and Enhance Your Marriage 183\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eConflict Resolution 186\u003c\/p\u003e \u003cp\u003eA Model for Conflict Resolution 188\u003c\/p\u003e \u003cp\u003e\u003cb\u003eConclusion The Unusual Goal of an Educator 193\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIndex 196\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48866376581463,"sku":"9781118726839","price":17.85,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118726839.jpg?v=1722278358","url":"https:\/\/bookcurl.com\/products\/the-power-of-understanding-people-9781118726839","provider":"Book Curl","version":"1.0","type":"link"}