{"product_id":"the-new-edge-in-knowledge-9780470917398","title":"The New Edge in Knowledge","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThe best thinking and actions in the fast-moving arena of collaboration and knowledge management    The New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003ePraise for \u003ci\u003eThe New Edge in Knowledge: How Knowledge Management is Changing the Way We Do Business\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"You may think you know knowledge management, but this is new—how knowledge initiatives can incorporate social media, mobile technologies, and learning, for example. This book integrates the new knowledge management with the best of the old, such as communities of practice and measurement. KM still matters, and this book tells you why.\"\u003cbr\u003e—\u003cb\u003eThomas H. Davenport,\u003c\/b\u003e President’s Distinguished Professor of IT and Management, Babson College\u003c\/p\u003e \u003cp\u003e\"Over the last decade, knowledge management has emerged as a key success factor for the modern corporation, driven by tremendous advances in business analytics. This book studies the best practices in knowledge management and how leadership companies are applying them today.\"\u003cbr\u003e—\u003cb\u003eVirginia M. Rometty,\u003c\/b\u003e Senior Vice President and Group Executive Sales, Marketing and Strategy, IBM\u003c\/p\u003e \u003cp\u003e\"APQC has been on the leading edge of knowledge management for almost two decades. O'Dell and Hubert have captured those best practices and created a road map to transform the way people work. Reap the benefits of their experience.\"\u003cbr\u003e—\u003cb\u003eC. Jackson Grayson,\u003c\/b\u003e Chairman and Founder, APQC and co-author of If Only We Knew What We Know\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003eThe New Edge in Knowledge\u003c\/i\u003e is a useful how-to manual that takes best practice sharing and organizational capability building to the next level: Web 2.0, social networking, mobility, and communities of practice. National and international examples show how companies can create strategic alignment and systematic management to transfer knowledge rapidly and effectively.\"\u003cbr\u003e—\u003cb\u003eRosabeth Moss Kanter,\u003c\/b\u003e Harvard Business School professor and author of \u003ci\u003eSuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social Good\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"What has made our KM program strong is sticking to the fundamentals -- that's exactly what this book outlines. It provides trusted advisor guidance on how any company or organization can take the concrete steps to create and implement a world class KM strategy.\"\u003cbr\u003e—\u003cb\u003eDan Ranta,\u003c\/b\u003e Director of Knowledge Sharing, ConocoPhillips\u003c\/p\u003e \u003cp\u003e\"Carla O'Dell and Cindy Hubert have written an amazingly down to earth, useful and practical book on knowledge management and its importance to modern business. Starting with the distinction between information and knowledge, they provide a viewpoint that leaves IT in the dust. Read it to prepare for tomorrow's world!\"\u003cbr\u003e—\u003cb\u003eA. Gary Shilling,\u003c\/b\u003e President, A. Gary Shilling \u0026amp; Co., Inc.\u003c\/p\u003e \u003cp\u003e\"A practical business approach to knowledge management, this book covers KM's value proposition for any organization, provides proven strategies and approaches to make it work, shares how to measure KM's impact, and illustrates high level knowledge sharing with wonderful case studies. Well done!\"\u003cbr\u003e—\u003cb\u003eJane Dysart,\u003c\/b\u003e Conference Chair, KMWorld \u0026amp; Partner, Dysart \u0026amp; Jones Associates\u003c\/p\u003e \u003cp\u003e\"This book is a tour de force in the field of knowledge management. Read every single page and learn about best practices from the leading firms around the world. All of this and more from the company that leads the way in the field: APQC. I highly recommend it for your bookshelf.\"\u003cbr\u003e—\u003cb\u003eDr. Nick Bontis,\u003c\/b\u003e Director, Institute for Intellectual Capital Research\u003c\/p\u003e \u003cp\u003e\"Food for thought from two of the pioneers. Carla O'Dell and Cindy Hubert have been in the trenches with many of the organizations that have succeeded in leveraging KM for business benefit. They recognized early the symbiotic relationship between knowledge flow and work flow and have guided practitioners in the quest to optimize and streamline both.\"\u003cbr\u003e— \u003cb\u003eReid Smith,\u003c\/b\u003e Enterprise Content Management Director, Marathon Oil Company\u003c\/p\u003e \u003cp\u003e\"Carla O'Dell and Cindy Hubert take knowledge management from vague idea to strategic enabler. In so doing, they clear up the not only the whats, but the whys and the hows. This book establishes knowledge management as an organizational discipline. The authors offer a straightforward set of execution steps, coaching readers on how to launch their own knowledge management programs in a deliberate and rigorous way.\"\u003cbr\u003e—\u003cb\u003eJill Dyché,\u003c\/b\u003e Partner and Co-Founder, Baseline Consulting; Author of \u003ci\u003eCustomer Data Integration: Reaching a Single Version of the Truth\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"The authors and APQC have put together an excellent 'how to' manual for Knowledge Management (KM) that can benefit any organization, from those experienced in KM to those just starting. The authors have taken their years of experience and excellence in this field and written a masterful introduction and design manual that incorporates industry best-practices and alerts readers to the pitfalls they are likely to encounter. This book needs to be in the hands of every KM professional and corporate senior leader.\"\u003cbr\u003e—\u003cb\u003eRalph Soule,\u003c\/b\u003e a member of the US Navy\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eForeword xi\u003c\/p\u003e \u003cp\u003ePreface xiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Positioning Knowledge Management for the Future 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat is Knowledge Management? 2\u003c\/p\u003e \u003cp\u003eKM in a New Context 3\u003c\/p\u003e \u003cp\u003ePrimary Directives 10\u003c\/p\u003e \u003cp\u003eShowcasing KM Leaders 12\u003c\/p\u003e \u003cp\u003eClosing Comments 16\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 A Call to Action 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDetermine the Value Proposition 20\u003c\/p\u003e \u003cp\u003eIdentify Critical Knowledge 23\u003c\/p\u003e \u003cp\u003eLocate Your Critical Knowledge 24\u003c\/p\u003e \u003cp\u003eHow Knowledge Should Flow 29\u003c\/p\u003e \u003cp\u003eGetting Buy-In 32\u003c\/p\u003e \u003cp\u003eClosing Comments 32\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Knowledge Management Strategy and Business Case 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Framework for KM Strategy Development 36\u003c\/p\u003e \u003cp\u003eThe Business Case for KM 41\u003c\/p\u003e \u003cp\u003eClosing Comments 43\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Selecting and Designing Knowledge Management Approaches 45\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Portfolio of Approaches 45\u003c\/p\u003e \u003cp\u003eSelecting KM Approaches 48\u003c\/p\u003e \u003cp\u003eDesigning a KM Approach 52\u003c\/p\u003e \u003cp\u003eWhat Can Go Wrong 53\u003c\/p\u003e \u003cp\u003ePortfolio Example: Retaining Critical Knowledge 54\u003c\/p\u003e \u003cp\u003eClosing Comments 59\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Proven Knowledge Management Approaches 61\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCommunities of Practice 61\u003c\/p\u003e \u003cp\u003eLessons Learned 68\u003c\/p\u003e \u003cp\u003eTransfer of Best Practices 74\u003c\/p\u003e \u003cp\u003eClosing Comments 78\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Emerging Knowledge Management Approaches 81\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Promise of Social Computing 82\u003c\/p\u003e \u003cp\u003eRevealing New Facets of Information 84\u003c\/p\u003e \u003cp\u003eThe New Generation of Self-Service: The Digital Hub 85\u003c\/p\u003e \u003cp\u003eThe Digital Hub at Work 86\u003c\/p\u003e \u003cp\u003eChallenges and Change Management 96\u003c\/p\u003e \u003cp\u003eOur Recommendations 101\u003c\/p\u003e \u003cp\u003eCase Examples 102\u003c\/p\u003e \u003cp\u003eClosing Comments 107\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Working Social Networking 109\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGuidelines for Enterprise Social Networking 110\u003c\/p\u003e \u003cp\u003eClosing Comments 115\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Governance, Roles, and Funding 117\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGovernance Group 117\u003c\/p\u003e \u003cp\u003eKM Core Group 119\u003c\/p\u003e \u003cp\u003eKM Design Teams 123\u003c\/p\u003e \u003cp\u003eInvesting in KM 124\u003c\/p\u003e \u003cp\u003eBalancing Corporate and Business-Unit Funding 125\u003c\/p\u003e \u003cp\u003eClosing Comments 126\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Building a Knowledge-Sharing Culture 129\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLead by Example 130\u003c\/p\u003e \u003cp\u003eBrand Aggressively 134\u003c\/p\u003e \u003cp\u003eMake KM Fun 139\u003c\/p\u003e \u003cp\u003eClosing Comments 142\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Measuring the Impact of Knowledge Management 143\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Portfolio of Measures 144\u003c\/p\u003e \u003cp\u003eMeasuring across the Levels of Maturity 147\u003c\/p\u003e \u003cp\u003eThe Power of Analytics 151\u003c\/p\u003e \u003cp\u003eA KM Measurement System 152\u003c\/p\u003e \u003cp\u003eClosing Comments 154\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Make Best Practices Your Practices 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAbove and In the Flow 157\u003c\/p\u003e \u003cp\u003eOther Principles 158\u003c\/p\u003e \u003cp\u003eSo What Do You Do Monday Morning? 160\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix Case Studies 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eConocoPhillips 163\u003c\/p\u003e \u003cp\u003eFluor 179\u003c\/p\u003e \u003cp\u003eIBM 197\u003c\/p\u003e \u003cp\u003eMITRE 210\u003c\/p\u003e \u003cp\u003eReferences 227\u003c\/p\u003e \u003cp\u003eAbout the Authors 229\u003c\/p\u003e \u003cp\u003eAbout APQC 230\u003c\/p\u003e \u003cp\u003eIndex 233\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":51037069345111,"sku":"9780470917398","price":27.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780470917398.jpg?v=1750934251","url":"https:\/\/bookcurl.com\/products\/the-new-edge-in-knowledge-9780470917398","provider":"Book Curl","version":"1.0","type":"link"}