{"product_id":"the-milkshake-moment-9780470257463","title":"The Milkshake Moment","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eGrowth is the central focus of every business, yet many businesses continually find ways to shoot themselves in the foot. In  Milkshake Moment , Steven Little shows you how to identify and overcome the stifling behaviors built into your organization and get you back on track to substantive change and real growth.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eSection 1. The Milkshake Moment.\u003c\/b\u003e  \u003cp\u003eChapter 1. It Was a Dark and Stormy Night.\u003c\/p\u003e \u003cp\u003eChapter 2. Half Empty or Half Full?\u003c\/p\u003e \u003cp\u003eChapter 3. This is NOT a Customer Service Book.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 2. Foster Grow vs. Status Quo.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 4. A Brief History of Organizations and Man(agement).\u003c\/p\u003e \u003cp\u003eChapter 5. Stop and Consider the Nature of the Modern Organization.\u003c\/p\u003e \u003cp\u003eChapter 6. Toddlers and Trust.\u003c\/p\u003e \u003cp\u003eChapter 7. Some Shocking Behavior.\u003c\/p\u003e \u003cp\u003eChapter 8. Lessons from the Cubicle Farm.\u003c\/p\u003e \u003cp\u003eChapter 9. The Managed.\u003c\/p\u003e \u003cp\u003eChapter 10. The Led.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 3. Place Purpose Before Profit.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 11. It’s Never About Money.\u003c\/p\u003e \u003cp\u003eChapter 12. The Wizard of Westwood.\u003c\/p\u003e \u003cp\u003eChapter 13. Profit Pushers.\u003c\/p\u003e \u003cp\u003eChapter 14. NoClu Motors, Inc.\u003c\/p\u003e \u003cp\u003eChapter 15. Purpose in the Plan.\u003c\/p\u003e \u003cp\u003eChapter 16. Getting it Right.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 4. INSOURCE Crucial Judgment.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 17. Edicts Made on High.\u003c\/p\u003e \u003cp\u003eChapter 18. Peeves from Below.\u003c\/p\u003e \u003cp\u003eChapter 19. Proactive Policies.\u003c\/p\u003e \u003cp\u003eChapter 20. How ‘bout Them Pomegranates?\u003c\/p\u003e \u003cp\u003eChapter 21. Come Harter or High Water.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 5. Address the “People Problem” Problem.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 22. The Ballad of the Black Box.\u003c\/p\u003e \u003cp\u003eChapter 23. Eric's Excalibur.\u003c\/p\u003e \u003cp\u003eChapter 24. Why People Work.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 6. Care For Customers.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 25. Home Team Drops the Ball.\u003c\/p\u003e \u003cp\u003eChapter 26. The Big Secret to Great Customer Service.\u003c\/p\u003e \u003cp\u003eChapter 27. Even Geniuses Struggle To Serve.\u003c\/p\u003e \u003cp\u003eChapter 28. It Takes a Hero.\u003c\/p\u003e \u003cp\u003eChapter 29. The Future Is Already Here. . .Some Folks Just Aren't Getting The Memos.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48864625656151,"sku":"9780470257463","price":14.39,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780470257463.jpg?v=1722272787","url":"https:\/\/bookcurl.com\/products\/the-milkshake-moment-9780470257463","provider":"Book Curl","version":"1.0","type":"link"}