{"product_id":"the-lessons-learned-handbook-practical-approaches-to-learning-from-experience-9781843345879","title":"The Lessons Learned Handbook: Practical","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThe phrase “lessons learned” is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"The book is very practical and contains lots of advice, justified, how to perform each of the steps suggested in the process of lessons learned.\" --Knowledge Management and Organizational Learning\"Valuable case histories of real-life events pepper the chapters, which systematically outline and summarise all the key steps and alternatives in the process in a clear, easy-to-read manner.\" --Australian Academic and Research Libraries\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eList of figures and tables   Acknowledgements   Preface   Chapter 1: Introduction – learning lessons   Learning as a basic instinct   Learning in organisations   Lessons learned systems in organisations   How well do they work?   The value of learning lessons   Chapter 2: Elements of a lesson learning system   Lesson learning approaches in the 15th century   What is a ‘lesson learned’?   The steps in learning a lesson   Closing the learning loop   Trial and error, or trial and success?   Survey results   Chapter 3: Lessons learned approaches   Formal collect systems   Informal collect systems   Formal connect systems   Informal connect systems   A blended approach   Chapter 4: Principles of lesson identification   When to identify lessons?   The principles of lesson identification   Aiming for the ‘quality lesson’   Examples of poor lessons   Recommendation:   Stories and lessons   Self-identification of lessons versus lesson identification processes   The questioning process – the metaphor of the tree   Roles and accountabilities in lesson identification   Chapter 5: Processes of lessons identified   Post-project reviews or retrospects   After action reviews   Individual learning interviews   Learning histories   Evaluations and assessments   Incident investigation   Chapter 6: Writing down the lessons   Each lesson stands alone   The lesson needs to be easy to follow and well structured   How much context?   Who is the audience?   Attachments   Quality assurance and validation   Lessons must lead to action   Chapter 7: Taking action   Will there always be an action?   What sort of actions are needed?   How do you decide the action?   Who assigns the action?   Escalating the action   Closing lessons   Chapter 8: Process ownership and process update   Who owns the processes?   Local vs company process owners   The role of the process owner   Engagement with the learning cycle   Lessons workflow   Validation and escalation   Documenting processes   Chapter 9: Ensuring lessons and updated processes are re-applied   Broadcasting new lessons and process improvements   Process improvements and training   Process review as part of operations   Chapter 10: Technology to support lesson learning   Lesson repositories   Knowledge libraries   Publish and search technology   Tagging   Chapter 11: Sharing and seeking the unwritten lessons   Communities of practice   Peer assist   Baton passing   Knowledge handover   Promoting conversation   Chapter 12: The governance of lesson learning   A governance framework   Make corporate expectations clear   Lesson learning systems   Monitoring and measurement   The supporting organisation   Chapter 13: The principles and processes of safety investigations   What happened and why?   The investigation process   The final report   Chapter 14: Learning lessons in networks at Mars, Inc   Learn from where we are   Learn from what we know   Learn from the past six months   Formalising the learning   Summary   Chapter 15: Wikis as part of a learning system; a conversation with Peter Kemper   Chapter 16: How not to learn lessons   Chapter 17: Conclusions   Index","brand":"Woodhead Publishing Ltd","offers":[{"title":"Default Title","offer_id":51042943664471,"sku":"9781843345879","price":49.5,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781843345879.jpg?v=1750956338","url":"https:\/\/bookcurl.com\/products\/the-lessons-learned-handbook-practical-approaches-to-learning-from-experience-9781843345879","provider":"Book Curl","version":"1.0","type":"link"}