{"product_id":"the-lean-office-collected-practices-and-cases-9781563273162","title":"The Lean Office: Collected Practices and Cases","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eThe Lean Office\u003ci\u003e: Collected Practices and Cases\u003c\/i\u003e\u003c\/b\u003e is a compilation of articles previously published in the Productivity Press newsletter, \u003ci\u003eLean Manufacturing Advisor\u003c\/i\u003e. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eHighlights include—\u003c\/b\u003e \u003c\/p\u003e\u003cli\u003ePractical, in-depth description of lean implementation, written in a conversational, easy-to-read style\u003c\/li\u003e\u003cli\u003eA large quantity of case studies unavailable from any other single source\u003c\/li\u003e\u003cli\u003eResponds to your desire for real-world lean office information\u003c\/li\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\"I recommend the book as a quick read for people who have some familiarity with lean manufacturing but are wondering how they can adapt some of those principles and methods in their non-manufacturing business\".\u003cbr\u003e reader testimonial\u003cbr\u003e\u003cbr\u003e \"The book is geared toward mid- and top-level executives, along with operations executives, quality professionals, trainers, and human resource personnel.\"\u003cbr\u003e reader testimonial\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cb\u003ePart I: Focusing on the Customer\u003c\/b\u003e  \u003cbr\u003e1. New Toyota Center Seeking To Make Sales \u0026amp; Marketing Lean\u003cbr\u003e 2. Transforming a Service Firm\u003cbr\u003e 3. Revamping Design Process Increases Speed and Quality\u003cbr\u003e 4. Call Center's Transformation Produces Award for Service\u003cbr\u003e 5. New Restaurant Owner Sees His Future in a Lean Lunch  \u003cbr\u003e\u003cb\u003ePart II: Improving Flow\u003c\/b\u003e  \u003cbr\u003e6. Ambulance Office Responds To Calls for Improvements\u003cbr\u003e 7. Whether Office or Factory, The Same Principles Apply\u003cbr\u003e 8. Neither Culture Nor Equipment Stops Postal Transformation\u003cbr\u003e 9. Builders Seek to Demolish Inefficiency  \u003cbr\u003e\u003cb\u003ePart III: Taking the Right Steps\u003c\/b\u003e  \u003cbr\u003e10. First Steps to Making Your Office Lean\u003cbr\u003e 11. 5S Techniques Can Clean Up The Hard Drive of a Computer\u003cbr\u003e 12. Simple, Early Wins Help Build Support for Office Lean Efforts\u003cbr\u003e 13. Tips for White Collar Kaizens\u003cbr\u003e 14. Invoicing and Receiving Receive the Kaizen Treatment\u003cbr\u003e 15. Delphi Lean Strategy Evolves To Go Beyond the Shop Floor\u003cbr\u003e 16. Improving Flow in an Office Setting\u003cbr\u003e 17. Spreadsheets \u0026amp; Data are Tools In Quest for the Lean Office\u003cbr\u003e 18. Publisher Makes Key Concepts A Daily Part of Its Newspapers  \u003cbr\u003e\u003cb\u003eCitations\u003c\/b\u003e  \u003cbr\u003e\u003cb\u003eIndex\u003c\/b\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":51770345816407,"sku":"9781563273162","price":24.51,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781563273162.jpg?v=1758725165","url":"https:\/\/bookcurl.com\/products\/the-lean-office-collected-practices-and-cases-9781563273162","provider":"Book Curl","version":"1.0","type":"link"}