{"product_id":"the-improvement-guide-9780470192412","title":"The Improvement Guide","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e \u003c\/p\u003e \u003cp\u003eForeword xi\u003c\/p\u003e \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003eAcknowledgments xviii\u003c\/p\u003e \u003cp\u003eThe Authors xix\u003c\/p\u003e \u003cp\u003eIntroduction: The Improvement Guide, Second Edition 01\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART ONE: INTRODUCTION TO IMPROVEMENT 13\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter One: Changes That Result in Improvement 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePrinciples of Improvement 15\u003c\/p\u003e \u003cp\u003eThe Model for Improvement 23\u003c\/p\u003e \u003cp\u003eKey Points from Chapter One 25\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Two: Skills to Support Improvement 27\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSupporting Change with Data 28\u003c\/p\u003e \u003cp\u003eDeveloping a Change 35\u003c\/p\u003e \u003cp\u003eTesting a Change 41\u003c\/p\u003e \u003cp\u003eImplementing a Change 43\u003c\/p\u003e \u003cp\u003eSpreading Improvements 44\u003c\/p\u003e \u003cp\u003eThe Human Side of Change 45\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Two 46\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Three: Improvement Case Studies 49\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCase Study 1: Improving the Morning Meeting 49\u003c\/p\u003e \u003cp\u003eCase Study 2: Improving Service in a Dental Office 54\u003c\/p\u003e \u003cp\u003eCase Study 3: Improving Methods for Teaching Biology 60\u003c\/p\u003e \u003cp\u003eCase Study 4: Contamination in Shipping Drums 63\u003c\/p\u003e \u003cp\u003eCase Study 5: Reducing Energy Use in School 66\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Three 71\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART TWO: METHODS FOR IMPROVEMENT 73\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Four: The Science of Improvement 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProfound Knowledge 76\u003c\/p\u003e \u003cp\u003eMilestones in the Development of Profound Knowledge 85\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Four 88\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Five: Using the Model for Improvement 89\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Are We Trying to Accomplish? 89\u003c\/p\u003e \u003cp\u003eHow Will We Know That a Change is an Improvement? 93\u003c\/p\u003e \u003cp\u003eWhat Changes Can We Make That Will Result in Improvement? 96\u003c\/p\u003e \u003cp\u003eThe Plan-Do-Study-Act Cycle 97\u003c\/p\u003e \u003cp\u003eUsing the Cycle to Build Knowledge 100\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Five 106\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Six: Developing a Change 109\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSome Typical Problems in Developing Changes 110\u003c\/p\u003e \u003cp\u003eReactive Versus Fundamental Change 111\u003c\/p\u003e \u003cp\u003eTheory for Change 116\u003c\/p\u003e \u003cp\u003eMethods for Developing Fundamental Change 120\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Six 136\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Seven: Testing a Change 139\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eApplying the Science of Improvement to Testing 140\u003c\/p\u003e \u003cp\u003ePrinciples for Testing a Change 144\u003c\/p\u003e \u003cp\u003eDesigns for Testing a Change 153\u003c\/p\u003e \u003cp\u003eStrategies for Testing 168\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Seven 170\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eight: Implementing a Change 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTesting a Change 174\u003c\/p\u003e \u003cp\u003eImplementing a Change 174\u003c\/p\u003e \u003cp\u003eImplementation as a Series of Cycles 175\u003c\/p\u003e \u003cp\u003eImplementing Changes to Achieve and Maintain Improvement 179\u003c\/p\u003e \u003cp\u003eThe Social Aspects of Implementing a Change 186\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Eight 193\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Nine: Spreading Improvements 195\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Framework for Spread 196\u003c\/p\u003e \u003cp\u003ePhase for Organizational Readiness for Spread 197\u003c\/p\u003e \u003cp\u003ePhase for Developing an Initial Spread Plan 205\u003c\/p\u003e \u003cp\u003ePhase for Executing and Refining the Spread Plan 210\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Nine 216\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Ten: Integrating Methods for the Improvement of Value 217\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEliminating Quality Problems 218\u003c\/p\u003e \u003cp\u003eReducing Costs While Maintaining or Improving Quality 224\u003c\/p\u003e \u003cp\u003eExpanding the Expectations of Customers to Increase Demand 230\u003c\/p\u003e \u003cp\u003eDeveloping an Environment Conducive to the Improvement of Value 235\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Ten 236\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eleven: Improving Large or Complex Systems 237\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProject Setup and Management 239\u003c\/p\u003e \u003cp\u003eUnderstanding the System and Developing High-Impact Changes 243\u003c\/p\u003e \u003cp\u003eTesting and Learning Systems 250\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Eleven 262\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Twelve: Case Studies of Improvement Efforts 263\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCase Study 1: Reducing the Occurrence of No-Fault-Found Components 264\u003c\/p\u003e \u003cp\u003eCase Study 2: Improving the Drill Process 269\u003c\/p\u003e \u003cp\u003eCase Study 3: Reducing Infection and Mortality Rates in a Pediatric Intensive Care Unit 276\u003c\/p\u003e \u003cp\u003eCase Study 4: Improving Safety at a Manufacturing Plant 285\u003c\/p\u003e \u003cp\u003eCase Study 5: Improving the Credentialing Process at CareOregon 291\u003c\/p\u003e \u003cp\u003eCase Study 6: Improving Sales at a Specialty Chemical Company 292\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Twelve 305\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART THREE: IMPROVING VALUE AS A BUSINESS STRATEGY 307\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Thirteen: Making the Improvement of Value a Business Strategy 309\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBuilding the System of Improvement 312\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Thirteen 328\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Fourteen: Developing Improvement Capability 331\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDeveloping Improvement Capability in the Workforce 333\u003c\/p\u003e \u003cp\u003eOrganization to Support the Focus on Improvement 340\u003c\/p\u003e \u003cp\u003eDevelopment of Other Capabilities 343\u003c\/p\u003e \u003cp\u003eKey Points from Chapter Fourteen 346\u003c\/p\u003e \u003cp\u003eSample Agendas for Getting Started, Sponsors, and Improvement Advisors 348\u003c\/p\u003e \u003cp\u003eDevelopment of Internal Improvement Advisors: Topical Agenda 352\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAPPENDIXES 355\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix A: A Resource Guide to Change Concepts 357\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHow to Use Change Concepts 358\u003c\/p\u003e \u003cp\u003eThe Change Concepts 363\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix B: Tools and Methods to Support Improvement 409\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMethods and Tools for Viewing Systems and Processes 410\u003c\/p\u003e \u003cp\u003eMethods and Tools for Gathering Information 417\u003c\/p\u003e \u003cp\u003eMethods and Tools for Organizing Information 423\u003c\/p\u003e \u003cp\u003eMethods and Tools for Understanding Variation 433\u003c\/p\u003e \u003cp\u003eMethods and Tools for Understanding Relationships 440\u003c\/p\u003e \u003cp\u003eMethods and Tools for Project Management 442\u003c\/p\u003e \u003cp\u003eStandard Forms for Improvement Projects 445\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix C: The Model for Improvement and Other Roadmaps 453\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFundamental Questions for Improvement 454\u003c\/p\u003e \u003cp\u003eAlternative Roadmaps for Improvement Projects 456\u003c\/p\u003e \u003cp\u003eSummary 464\u003c\/p\u003e \u003cp\u003eNotes 465\u003c\/p\u003e \u003cp\u003eIndex 479\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default 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