{"product_id":"the-future-of-retail-banking-9781349510580","title":"The Future of Retail Banking","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis book arises from an event on the future of banking which included leading figures in the industry.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePART I: GETTING THERE: SENSING THE MARKET AND IDENTIFYING THE COMPETITIVE PROBLEM The Future of Money, Payments and Value Exchange Globalization, Mergers and Acquisitions The Advance of Technology Social Factors and Demographics PART II: BEING THERE: WHAT DO THESE FACTORS MEAN FOR YOUR FIRM Organization, Business Processes and Skills Rethinking Lines of Business Developing Revenue Opportunities and Fee Income Branding, Channels and Customer Behaviour PART III: COMPETING THERE: DEVELOPING STRATEGIC INITIATIVES Innovating New Products and Technology Becoming Customer Intimate Operational Customer Excellence Smart Sourcing and Engaging Partners","brand":"Palgrave MacMillan UK","offers":[{"title":"Default Title","offer_id":51742418960727,"sku":"9781349510580","price":40.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781349510580.jpg?v=1758384841","url":"https:\/\/bookcurl.com\/products\/the-future-of-retail-banking-9781349510580","provider":"Book Curl","version":"1.0","type":"link"}