{"product_id":"the-frontline-leader-9781118933343","title":"The FrontLine Leader","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eReal leadership that leads to high engagement, higher performance, and a culture of accountability\u003c\/b\u003e  \u003cp\u003eAs president and CEO of Scripps Health, one of America''s most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story?\u003c\/p\u003e \u003cp\u003eIn \u003ci\u003eThe Front-Line Leader,\u003c\/i\u003e Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public servi\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eAcknowledgments ix\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003e1 Know Your People 7\u003c\/p\u003e \u003cp\u003e2 Get Outside Yourself 25\u003c\/p\u003e \u003cp\u003e3 The Credibility Factor 39\u003c\/p\u003e \u003cp\u003e4 Tell Stories 57\u003c\/p\u003e \u003cp\u003e5 Create a Culture of Advocacy 71\u003c\/p\u003e \u003cp\u003e6 Take Care of the “Me” 89\u003c\/p\u003e \u003cp\u003e7 Hold People Accountable 109\u003c\/p\u003e \u003cp\u003e8 Build Loyalty and Engagement from the Middle 127\u003c\/p\u003e \u003cp\u003e9 Bring People Together 143\u003c\/p\u003e \u003cp\u003e10 Ask “What If?” 163\u003c\/p\u003e \u003cp\u003eConclusion 179\u003c\/p\u003e \u003cp\u003eNotes 183\u003c\/p\u003e \u003cp\u003eAbout the Author 188\u003c\/p\u003e \u003cp\u003eIndex 190\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406950146391,"sku":"9781118933343","price":18.69,"currency_code":"GBP","in_stock":false}],"url":"https:\/\/bookcurl.com\/products\/the-frontline-leader-9781118933343","provider":"Book Curl","version":"1.0","type":"link"}