{"product_id":"the-employee-experience-advantage-9781119321620","title":"The Employee Experience Advantage","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eForeword xiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xvii\u003c\/p\u003e \u003cp\u003eWe All Care about Experience (Introduction) xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I The Evolution of Employee Experience 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Defining Employee Experience 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUtility 3\u003c\/p\u003e \u003cp\u003eProductivity 3\u003c\/p\u003e \u003cp\u003eEngagement 5\u003c\/p\u003e \u003cp\u003eEmployee Experience 6\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Research on Employee Experience 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Note about the Research Sponsors 15\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Employee Experience Drivers 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePoor Success with Engagement 18\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEngagement Measures Downward 18\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEngagement Has Become the New Annual Review 20\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEngagement Tends to Look at the Effect but Not the Cause 21\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEngagement Surveys Are Exhaustingly Long 22\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEngagement Acts as an Adrenaline Shot 22\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThe War for Talent 26\u003c\/p\u003e \u003cp\u003e\u003ci\u003eSkills Gap and Talent Shortage 26\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eChanging Demographics 27\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eChanging Face of Talent Competition 28\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePsychology (and Sociology) 29\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eBusiness Turbulence 29\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTechnology 30\u003c\/p\u003e \u003cp\u003eAlternative Work Arrangements and the Gig Economy 32\u003c\/p\u003e \u003cp\u003e\u003ci\u003eGrowing Fast but Not Dominating 33\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe Effect on Employee Tenure 35\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003ePeople Analytics 38\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePeople Analytics in Action 40\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe Future of People Analytics 43\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTransparency 45\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II The Reason for Being and the Three Employee Experience Environments 49\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Reason for Being 51\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStatements from Leading Organizations 52\u003c\/p\u003e \u003cp\u003eThe Three Employee Experience Environments 56\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 The Physical Environment 59\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChooses to Bring in Friends or Visitors 61\u003c\/p\u003e \u003cp\u003eOffers Flexibility 64\u003c\/p\u003e \u003cp\u003eOrganization’s Values Are Reflected 67\u003c\/p\u003e \u003cp\u003eLeverage Multiple Workspace Options 70\u003c\/p\u003e \u003cp\u003eHow Organizations Scored 74\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 The Technological Environment 77\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAvailability to Everyone 78\u003c\/p\u003e \u003cp\u003eConsumer Grade Technology 82\u003c\/p\u003e \u003cp\u003eEmployee Needs versus Business Requirements 84\u003c\/p\u003e \u003cp\u003eHow Organizations Scored 86\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 The Cultural Environment 89\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCompany Is Viewed Positively 90\u003c\/p\u003e \u003cp\u003eEveryone Feels Valued 95\u003c\/p\u003e \u003cp\u003eCompensation and Benefits 96\u003c\/p\u003e \u003cp\u003eHaving Employee’s Voices Heard 97\u003c\/p\u003e \u003cp\u003e\u003ci\u003eOrganization Doesn’t Ask 97\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eOrganization Asks but Does Nothing 98\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eOrganization Asks and Acknowledges 98\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eOrganization Asks, Acknowledges, and Acts 98\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eEmployees Are Recognized for the Work That They Do 98\u003c\/p\u003e \u003cp\u003eLegitimate Sense of Purpose 100\u003c\/p\u003e \u003cp\u003eEmployees Feel like They’re Part of a Team 107\u003c\/p\u003e \u003cp\u003eBelieves in Diversity and Inclusion 109\u003c\/p\u003e \u003cp\u003eReferrals Come from Employees 112\u003c\/p\u003e \u003cp\u003eAbility to Learn New Things and Given the Resources to Do So and Advance 114\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning and Development 115\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAdvancement 118\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTreats Employees Fairly 120\u003c\/p\u003e \u003cp\u003eExecutives and Managers Are Coaches and Mentors 122\u003c\/p\u003e \u003cp\u003eDedicated to Employee Health and Wellness 124\u003c\/p\u003e \u003cp\u003eHow Organizations Scored 126\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 The Employee Experience Equation 131\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Why Invest in Employee Experience? 133\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 The Nine Types of Organizations 135\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003einExperienced 136\u003c\/p\u003e \u003cp\u003eEmerging 137\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEngaged 139\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEmpowered 140\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEnabled 140\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003epreExperiential 141\u003c\/p\u003e \u003cp\u003eExperiential 141\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Employee Experience Distribution 145\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 The Business Value of Employee Experience 149\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCustomer Service 151\u003c\/p\u003e \u003cp\u003eInnovation 153\u003c\/p\u003e \u003cp\u003eEmployer Attractiveness 153\u003c\/p\u003e \u003cp\u003eAdmiration and Respect 154\u003c\/p\u003e \u003cp\u003eBrand Value 154\u003c\/p\u003e \u003cp\u003eOther Lists 155\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Business Metrics and Financial Performance 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 The Cost of Employee Experience 167\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV Building the Experiential Organization 171\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 System 1 versus System 2 Experiences 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 The Employee Experience Design Loop 177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRespond 178\u003c\/p\u003e \u003cp\u003eAnalyze 180\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScenario 1 Analysis Reveals 180\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScenario 1 Insight for Your Organization 180\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScenario 2 Analysis Reveals 181\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScenario 2 Insight for Your Organization 181\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScenario 3 Analysis Reveals 181\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScenario 3 Insight for Your Organization 181\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis Enablers 181\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eDesign 182\u003c\/p\u003e \u003cp\u003eLaunch 183\u003c\/p\u003e \u003cp\u003eParticipate 183\u003c\/p\u003e \u003cp\u003eExample: General Electric 184\u003c\/p\u003e \u003cp\u003e\u003ci\u003eRespond 184\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalyze 185\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eDesign 185\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLaunch 186\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eParticipate 187\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eExample: Airbnb 189\u003c\/p\u003e \u003cp\u003e\u003ci\u003eRespond 189\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalyze 189\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eDesign 190\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLaunch 191\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eParticipate 191\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 The Starbucks Model of Transparency 193\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e17 The Employee Life Cycle 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e18 Moments That Matter or Moments of Impact 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSpecific Moments That Matter 201\u003c\/p\u003e \u003cp\u003eOngoing Moments That Matter 202\u003c\/p\u003e \u003cp\u003eCreated Moments That Matter 203\u003c\/p\u003e \u003cp\u003eMoments That Matter at Cisco 203\u003c\/p\u003e \u003cp\u003e\u003cb\u003e19 Moments That Matter and Employee Experience 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e20 The Employee Experience Pyramid 209\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e21 What about the Actual Work? 213\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e22 Who Owns the Employee Experience? 217\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInitiated by the CEO and Executive Team 217\u003c\/p\u003e \u003cp\u003eOwned by the People Team 219\u003c\/p\u003e \u003cp\u003eDriven by Managers 220\u003c\/p\u003e \u003cp\u003eChampioned by Everyone 222\u003c\/p\u003e \u003cp\u003e\u003cb\u003e23 A Lesson from Airbnb 223\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e24 The Role of Employees 227\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e25 Where to Start 229\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eYou Have to Care, Really Care 229\u003c\/p\u003e \u003cp\u003eDefine a Reason for Being 231\u003c\/p\u003e \u003cp\u003eBuild a People Analytics Function 232\u003c\/p\u003e \u003cp\u003e\u003ci\u003eStart Small 232\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eIdentify the Required Skills 234\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eHave Executive Support, Typically the Chief People Officer 236\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eTrain the Organization 236\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eTell Stories 237\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eBuild or Improve the Experience Team 237\u003c\/p\u003e \u003cp\u003eDeploy Feedback Tools\/Mechanisms 239\u003c\/p\u003e \u003cp\u003e\u003ci\u003eIn-Person Feedback 239\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eFeedback via Technology 241\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eImplement COOL Spaces, ACE Technology, and CELEBRATED Culture 242\u003c\/p\u003e \u003cp\u003eExample: Adobe 244\u003c\/p\u003e \u003cp\u003e\u003ci\u003eTechnological Environment 244\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePhysical Environment 245\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCultural Environment 246\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIdentify and Create Moments That Matter (or Moments of Impact) 250\u003c\/p\u003e \u003cp\u003eThink of Your Organization like a Lab Instead of a Factory 253\u003c\/p\u003e \u003cp\u003e\u003cb\u003e26 Focus on What Makes Your Company Unique 257\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e27 Size, Industry, and Location Don’t Matter 261\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAlways Improve 262\u003c\/p\u003e \u003cp\u003eThink like a Laboratory 262\u003c\/p\u003e \u003cp\u003eMove beyond Checklists 263\u003c\/p\u003e \u003cp\u003ePut People at the Center and Know Them 264\u003c\/p\u003e \u003cp\u003eDesign with, Not For 264\u003c\/p\u003e \u003cp\u003eCare 264\u003c\/p\u003e \u003cp\u003eFocus on What Makes You Unique 265\u003c\/p\u003e \u003cp\u003e\u003cb\u003e28 A Futurist’s Perspective 267\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAppendix 269\u003c\/p\u003e \u003cp\u003eIndex 271\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48866392342871,"sku":"9781119321620","price":17.85,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119321620.jpg?v=1722278433","url":"https:\/\/bookcurl.com\/products\/the-employee-experience-advantage-9781119321620","provider":"Book Curl","version":"1.0","type":"link"}