{"product_id":"the-employee-experience-9781119294184","title":"The Employee Experience","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eEver notice how companies with the best service also have the happiest employees? That   s no accident.         Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eDedication and Acknowledgements vii\u003c\/p\u003e \u003cp\u003eForeword ix\u003c\/p\u003e \u003cp\u003eIntroduction xi\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Great Expectations\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 You’re Digging in the Wrong Place 3\u003c\/p\u003e \u003cp\u003e2 The Expectation Gap 21\u003c\/p\u003e \u003cp\u003e3 Ask Your Doctor about Expectation Alignment Dysfunction 43\u003c\/p\u003e \u003cp\u003e4 An Intentional Framework 67\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Three Contracts\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5 The Brand Contract 91\u003c\/p\u003e \u003cp\u003e6 The Transactional Contract 111\u003c\/p\u003e \u003cp\u003e7 The Psychological Contract 131\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Trust\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8 Moments of Truth 153\u003c\/p\u003e \u003cp\u003e9 Engagement MAGIC\u003csup\u003e®\u003c\/sup\u003e 175\u003c\/p\u003e \u003cp\u003e10 Building the EXtraordinary 191\u003c\/p\u003e \u003cp\u003eAppendix Comparing the Three Contracts: Brand, Transactional, and Psychological 199\u003c\/p\u003e \u003cp\u003eNotes 201\u003c\/p\u003e \u003cp\u003eIndex 209\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407030296919,"sku":"9781119294184","price":20.4,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119294184.jpg?v=1730497933","url":"https:\/\/bookcurl.com\/products\/the-employee-experience-9781119294184","provider":"Book Curl","version":"1.0","type":"link"}