{"product_id":"the-customer-success-pioneer-the-first-12-months-of-your-journey-into-growth-9781788600392","title":"The Customer Success Pioneer: The first 12 months","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003e*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eAre you a Customer Success Executive or making your way up the Customer Success ladder? \u003cbr\u003e \u003c\/li\u003e\n\u003cli\u003eDo you want to transform churn into maximum recurring revenue and growth? \u003cbr\u003e \u003c\/li\u003e\n\u003cli\u003eAre you looking for a clear route to an established framework? \u003cbr\u003e \u003c\/li\u003e\n\u003cli\u003eAre you determined to be proactive, rather than constantly firefighting, with your customers? \u003cbr\u003e \u003c\/li\u003e\n\u003cli\u003eIs your company invested in or implementing a customer-focused philosophy?\u003cbr\u003e \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e If you answered yes to any of these questions, this book is for you! \u003cbr\u003e Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals.\u003cbr\u003e\u003cbr\u003e\u003ci\u003eThe Customer Success Pioneer \u003c\/i\u003eis a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners - delighted, committed and renewing - by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eThe book provides a thorough overview on what is customer success. Most of the book expands on the author’s experience in building a customer success organization from the ground up. It’s rich with examples, including questions you should ask yourself, how to measure your success, how to scale your team etc. \u003cbr\u003eDefinitely worth a good read.\u003c\/p\u003e * Amazon.com *\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eList of figures xiii\u003c\/p\u003e\u003cp\u003eAcknowledgements xv\u003c\/p\u003e\u003cp\u003eForeword xvii\u003c\/p\u003e\u003cp\u003ePart I Welcome to your journey 1\u003c\/p\u003e\u003cp\u003eCustomer Success is…? 3\u003c\/p\u003e\u003cp\u003eHow to use this book 19\u003c\/p\u003e\u003cp\u003ePart II Design. Implement. Measure. Evolve (DIME) 29\u003c\/p\u003e\u003cp\u003e1.0 DIME cycle stage: Design 31\u003c\/p\u003e\u003cp\u003e1.1 Research 32\u003c\/p\u003e\u003cp\u003e1.2 Success is made of strong foundations and firm beliefs 45\u003c\/p\u003e\u003cp\u003e1.3 Planning for Implementation 75\u003c\/p\u003e\u003cp\u003e2.0 DIME cycle stage: Implement 129\u003c\/p\u003e\u003cp\u003e2.1 Commit and communicate 130\u003c\/p\u003e\u003cp\u003e2.2 Portfolio management 145\u003c\/p\u003e\u003cp\u003e2.3 Roles and resources 157\u003c\/p\u003e\u003cp\u003e3.0 DIME cycle stage: Measure 165\u003c\/p\u003e\u003cp\u003e3.1 Analysis and review 166\u003c\/p\u003e\u003cp\u003e3.2 Customer Health 173\u003c\/p\u003e\u003cp\u003e3.3 Demonstrating Value 188\u003c\/p\u003e\u003cp\u003e4.0 DIME cycle stage: Evolve 205\u003c\/p\u003e\u003cp\u003e4.1 Iterate 206\u003c\/p\u003e\u003cp\u003e4.2 Scale Customer Success 219\u003c\/p\u003e\u003cp\u003e4.3 Team development 233\u003c\/p\u003e\u003cp\u003eKey imperatives for your journey 249\u003c\/p\u003e\u003cp\u003eGlossary 253\u003c\/p\u003e\u003cp\u003eResources 263\u003c\/p\u003e\u003cp\u003eAbout the author 267\u003c\/p\u003e","brand":"Practical Inspiration Publishing","offers":[{"title":"Default Title","offer_id":51138372796759,"sku":"9781788600392","price":13.59,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781788600392.jpg?v=1751919141","url":"https:\/\/bookcurl.com\/products\/the-customer-success-pioneer-the-first-12-months-of-your-journey-into-growth-9781788600392","provider":"Book Curl","version":"1.0","type":"link"}