{"product_id":"the-conflict-resolution-toolbox-9781119717584","title":"The Conflict Resolution Toolbox","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eForeword xiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter One – Introduction to the Second Edition 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWe All Practice Conflict Resolution Daily 3\u003c\/p\u003e \u003cp\u003eDiagnosis: Finding the Root Causes of Conflict 4\u003c\/p\u003e \u003cp\u003eTheories vs. Models in a Practice Profession 6\u003c\/p\u003e \u003cp\u003eA Wide Range of Conflict Analysis Models 9\u003c\/p\u003e \u003cp\u003eBecoming a Reflective Practitioner 11\u003c\/p\u003e \u003cp\u003eSummary 13\u003c\/p\u003e \u003cp\u003eHow to Use This Book 14\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Two – Overview of the Models 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy These Nine Models? 17\u003c\/p\u003e \u003cp\u003eModel #1—The Stairway (Interests\/Rights\/Power) Model 18\u003c\/p\u003e \u003cp\u003eModel #2—The Triangle of Satisfaction 18\u003c\/p\u003e \u003cp\u003eModel #3—The Circle of Conflict 19\u003c\/p\u003e \u003cp\u003eModel #4—The Dynamics of Trust 19\u003c\/p\u003e \u003cp\u003eModel #5—The Law of Reciprocity 20\u003c\/p\u003e \u003cp\u003eModel #6—The Loss Aversion Bias 20\u003c\/p\u003e \u003cp\u003eModel #7—The Boundary Model 21\u003c\/p\u003e \u003cp\u003eModel #8—The Social Styles Model 22\u003c\/p\u003e \u003cp\u003eModel #9—Moving Beyond Conflict 22\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Three – The Conflict Story: A Case Study 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Case Study 23\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Four – Model #1: The Stairway (Interests\/Rights\/Power) 27\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Stairway Model 27\u003c\/p\u003e \u003cp\u003eDiagnosis with the Stairway Model 27\u003c\/p\u003e \u003cp\u003eCase Study: The Stairway Diagnosis 32\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Stairway Model 33\u003c\/p\u003e \u003cp\u003eCase Study: Stairway Strategic Direction 35\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Stairway Model 36\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Stairway Model 37\u003c\/p\u003e \u003cp\u003eAdditional Case Study—Stairway Model 38\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Five – Model #2: The Triangle of Satisfaction 43\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Triangle Model 43\u003c\/p\u003e \u003cp\u003eDiagnosis with the Triangle of Satisfaction 43\u003c\/p\u003e \u003cp\u003eCase Study: Triangle of Satisfaction Diagnosis 45\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Triangle of Satisfaction 49\u003c\/p\u003e \u003cp\u003eCase Study: Triangle of Satisfaction Strategic Direction 52\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Triangle of Satisfaction Model 55\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Triangle of Satisfaction Model 57\u003c\/p\u003e \u003cp\u003eAdditional Case Study: Triangle of Satisfaction 59\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Six – Model #3: The Circle of Conflict 67\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Circle of Conflict Model 67\u003c\/p\u003e \u003cp\u003eDiagnosis with the Circle of Conflict 67\u003c\/p\u003e \u003cp\u003eCase Study: Circle of Conflict Diagnosis 72\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Circle of Conflict 75\u003c\/p\u003e \u003cp\u003eCase Study: Circle of Conflict Strategic Direction 76\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Circle of Conflict Model 79\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Circle of Conflict Model 81\u003c\/p\u003e \u003cp\u003eAdditional Case Study—Circle of Conflict 85\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Seven – Model #4: The Dynamics of Trust 95\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Trust Model 95\u003c\/p\u003e \u003cp\u003eDiagnosis with the Trust Model 99\u003c\/p\u003e \u003cp\u003eCase Study: Trust Model Diagnosis 104\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Trust Model 107\u003c\/p\u003e \u003cp\u003eCase Study: Trust Model Strategic Direction 115\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Trust Model 118\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Trust Model 119\u003c\/p\u003e \u003cp\u003eAdditional Case Study: Trust Model 120\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eight – Model #5: The Law of Reciprocity 129\u003cbr\u003e\u003c\/b\u003e\u003ci\u003ewith Cal Furlong\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Natural Laws 129\u003c\/p\u003e \u003cp\u003eThe Law of Reciprocity 130\u003c\/p\u003e \u003cp\u003eDiagnosis with the Law of Reciprocity 134\u003c\/p\u003e \u003cp\u003eCase Study: Reciprocity Diagnosis 136\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Law of Reciprocity 137\u003c\/p\u003e \u003cp\u003eCase Study: Reciprocity Strategic Direction 139\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Law of Reciprocity 140\u003c\/p\u003e \u003cp\u003eAdditional Case Study—Law of Reciprocity 141\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Nine – Model #6: The Loss Aversion Bias 143\u003cbr\u003e\u003c\/b\u003e\u003ci\u003ewith Cal Furlong\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Loss Aversion Bias 143\u003c\/p\u003e \u003cp\u003eDiagnosis with the Loss Aversion Bias 146\u003c\/p\u003e \u003cp\u003eCase Study: Loss Aversion Diagnosis 148\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Loss Aversion Bias 150\u003c\/p\u003e \u003cp\u003eCase Study: Loss Aversion Strategic Direction 156\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Loss Aversion Bias 157\u003c\/p\u003e \u003cp\u003eAdditional Case Study—Loss Aversion 157\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Ten – Model #7: The Boundary Model 161\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Boundary Model 161\u003c\/p\u003e \u003cp\u003eDiagnosis with the Boundary Model 161\u003c\/p\u003e \u003cp\u003eCase Study: Boundary Model Diagnosis 165\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Boundary Model 167\u003c\/p\u003e \u003cp\u003eCase Study: Boundary Model Strategic Direction 168\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Boundary Model 170\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Boundary Model 170\u003c\/p\u003e \u003cp\u003eAdditional Case Study: Boundary Model 172\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eleven – Model #8: The Social Style Model 179\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Social Style Model 179\u003c\/p\u003e \u003cp\u003eDiagnosis with the Social Style Model 181\u003c\/p\u003e \u003cp\u003eCase Study: Social Style Diagnosis 185\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Social Style Model 187\u003c\/p\u003e \u003cp\u003eCase Study: Social Style Strategic Direction 193\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Social Style Model 194\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Social Style Model 195\u003c\/p\u003e \u003cp\u003eAdditional Case Study: Social Style Model 197\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Twelve – Model #9: Moving Beyond the Conflict 203\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Moving Beyond Model 203\u003c\/p\u003e \u003cp\u003eDiagnosis with the Moving Beyond Model 205\u003c\/p\u003e \u003cp\u003eCase Study: Moving Beyond Diagnosis 209\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Moving Beyond Model 213\u003c\/p\u003e \u003cp\u003eCase Study: Strategic Direction with the Moving Beyond Model 218\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Moving Beyond Model 225\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Moving Beyond Model 225\u003c\/p\u003e \u003cp\u003eAdditional Case Study—Moving Beyond Model 226\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Thirteen – Conclusion 231\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIndex 233\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48866413052247,"sku":"9781119717584","price":49.4,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119717584.jpg?v=1722278522","url":"https:\/\/bookcurl.com\/products\/the-conflict-resolution-toolbox-9781119717584","provider":"Book Curl","version":"1.0","type":"link"}