{"product_id":"the-call-centre-training-handbook-9780749450885","title":"The Call Centre Training Handbook","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eJohn P Wilson is a consultant and researcher and holds positions at Oxford, Sheffield and Bradford University. He is the editor of Human Resource Development and author of Experiential Learning (both published with Kogan Page). John is Director of the EU Commission project Call Centre Training and Knowledge Transfer.","brand":"Kogan Page Ltd","offers":[{"title":"Default Title","offer_id":49404522398039,"sku":"9780749450885","price":44.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780749450885.jpg?v=1730486713","url":"https:\/\/bookcurl.com\/products\/the-call-centre-training-handbook-9780749450885","provider":"Book Curl","version":"1.0","type":"link"}