{"product_id":"the-businessoriented-cio-9780470278123","title":"The BusinessOriented CIO","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003ci\u003eThe Business-Oriented CIO: A Guide to Market-Driven Management\u003c\/i\u003e introduces the Market Driven Management approach, which applies and adapts some of the best for-profit business thinking for use by CIOs and IT managers. IT departments are integral parts of businesses; if the electronic components like e-commerce sites fail, the business will come to a screeching halt. Run your IT department like a business rather than a reactive entity that only functions to fix problems, and transform your image from that of service center to a true business partner.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"Tillman is a former Booz Allen Hamilton Partner, CIO, and management consultant. This is enough to make him well worth a listen. Tillman makes a substantial number of points that serve as food for thought and further exploration. Tillman makes the strong point that IT needs to be keenly aware of where the business is going.\" (\u003ci\u003eBusiness2Business Magazine\u003c\/i\u003e; November 2008)\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePreface.  \u003cp\u003eAcknowledgements.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One: The Fundamentals.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1. In Search of Overhead Heroes.\u003c\/p\u003e \u003cp\u003eChapter 2. It Governance.\u003c\/p\u003e \u003cp\u003eChapter 3. It Strategy and Planning.\u003c\/p\u003e \u003cp\u003eChapter 4. Portfolio Management.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two: Learning from the Best.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 5. Customer Management.\u003c\/p\u003e \u003cp\u003eChapter 6. Market Intelligence.\u003c\/p\u003e \u003cp\u003eChapter 7. Service-Offering Management.\u003c\/p\u003e \u003cp\u003eChapter 8. Performance Management.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three: Pushing the Envelope.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 9. Organizational Competencies.\u003c\/p\u003e \u003cp\u003eChapter 10. In Search of Customer Service.\u003c\/p\u003e \u003cp\u003eChapter 11. Local Heroes.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402312098135,"sku":"9780470278123","price":40.38,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780470278123.jpg?v=1730480032","url":"https:\/\/bookcurl.com\/products\/the-businessoriented-cio-9780470278123","provider":"Book Curl","version":"1.0","type":"link"}