{"product_id":"stop-complainers-and-energy-drainers-9781118492963","title":"Stop Complainers and Energy Drainers","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eTurn constant complainers into productive contributors\u003c\/b\u003e  \u003cp\u003eConstant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. \u003ci\u003eStop Complainers and Energy Drainers\u003c\/i\u003e uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eShows how to identify complainers and time drainers\u003c\/li\u003e \u003cli\u003eProvides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies\u003c\/li\u003e \u003cli\u003eOffers concrete phrases and tactics to refocus a complainer and end unpr\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eWork Drama 101 1\u003c\/p\u003e \u003cp\u003eIntroduction: How to Use This Book with No Complaints 11\u003c\/p\u003e \u003cp\u003e1 Whiners 25\u003c\/p\u003e \u003cp\u003e2 Complicators 39\u003c\/p\u003e \u003cp\u003e3 Prima Donnas 55\u003c\/p\u003e \u003cp\u003e4 Controllers 71\u003c\/p\u003e \u003cp\u003e5 Toxics 85\u003c\/p\u003e \u003cp\u003e6 What to Do If You’re the Complainer 103\u003c\/p\u003e \u003cp\u003e7 Energy Drains 131\u003c\/p\u003e \u003cp\u003e8 How to Negotiate Work Drama 151\u003c\/p\u003e \u003cp\u003e9 Go Ahead, Complain 171\u003c\/p\u003e \u003cp\u003eResources 185\u003c\/p\u003e \u003cp\u003eComplain-a-Gram to Complainer 186\u003c\/p\u003e \u003cp\u003eComplain-a-Gram to Company Leader 187\u003c\/p\u003e \u003cp\u003eComplainer Type Road Signs and Slogans 188\u003c\/p\u003e \u003cp\u003eConversation Strategies per Complainer Type 189\u003c\/p\u003e \u003cp\u003eRelated Communication Styles 190\u003c\/p\u003e \u003cp\u003eNegotiating Work Drama Checklists 194\u003c\/p\u003e \u003cp\u003eNotes 197\u003c\/p\u003e \u003cp\u003eReferences 201\u003c\/p\u003e \u003cp\u003eAcknowledgments 205\u003c\/p\u003e \u003cp\u003eAbout the Author 209\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406879760727,"sku":"9781118492963","price":12.59,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118492963.jpg?v=1730497429","url":"https:\/\/bookcurl.com\/products\/stop-complainers-and-energy-drainers-9781118492963","provider":"Book Curl","version":"1.0","type":"link"}