{"product_id":"step-up-and-lead-9781593703080","title":"Step Up and Lead","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eIn his new book \u003cem\u003eStep Up and Lead\u003c\/em\u003e, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead!\u003cbr\u003e\u003cbr\u003eContents: Foreword by Vincent Dunn; Acknowledgments; A leader of one; Leadership traits; Leadership skills; Customer service; Call to action; Index.\u003cbr\u003e\u003cbr\u003eFeatures and Benefits:\u003cul\u003e\n\u003cli\u003eUtilise the talents, skills \u0026amp; abilities of others\u003c\/li\u003e\n\u003cli\u003eEffectively delegate tasks\u003c\/li\u003e\n\u003cli\u003eDeal with subordinate problems\u003c\/li\u003e\n\u003cli\u003eCritique others\u003c\/li\u003e\n\u003cli\u003ePrevent freelancing\u003c\/li\u003e\n\u003cli\u003eCreate a mentorship programme\u003c\/li\u003e\n\u003cli\u003eImprove workplace morale\u003c\/li\u003e\n\u003cli\u003eProvide praise and recognition\u003c\/li\u003e\n\u003cli\u003eConduct effective meetings\u003c\/li\u003e\n\u003cli\u003eTackle administrative tasks\u003c\/li\u003e\n\u003cli\u003eCreate programmes\u003c\/li\u003e\n\u003cli\u003eCommunicate and present\u003c\/li\u003e\n\u003cli\u003eLead on the fireground\u003c\/li\u003e\n\u003cli\u003eSet and achieve goals\u003c\/li\u003e\n\u003cli\u003eProvide exceptional customer service\u003c\/li\u003e\n\u003cli\u003eMake high pressure decisions\u003c\/li\u003e\n\u003cli\u003eGain a competitive advantage with promotions\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"PennWell Books","offers":[{"title":"Default Title","offer_id":51535284994391,"sku":"9781593703080","price":53.25,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781593703080.jpg?v=1755860410","url":"https:\/\/bookcurl.com\/products\/step-up-and-lead-9781593703080","provider":"Book Curl","version":"1.0","type":"link"}