{"product_id":"shrm-society-for-human-resource-management-complete-study-guide-9781119805489","title":"SHRM Society for Human Resource Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cbr\u003e Introduction xxiii\u003c\/p\u003e \u003cp\u003eSHRM CP Assessment Test xxvi\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Preparing for the Exams 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 The Basics of SHRM Certification 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 4\u003c\/p\u003e \u003cp\u003eExam Overview 4\u003c\/p\u003e \u003cp\u003eExam Eligibility 5\u003c\/p\u003e \u003cp\u003eExam Basics 6\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 10\u003c\/p\u003e \u003cp\u003eBreaking Down the BoCK 10\u003c\/p\u003e \u003cp\u003eThe Value of HR Certification 14\u003c\/p\u003e \u003cp\u003eSummary 16\u003c\/p\u003e \u003cp\u003eKey Terms 16\u003c\/p\u003e \u003cp\u003eExam Essentials 16\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Preparing for the Exam 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 20\u003c\/p\u003e \u003cp\u003eStudy Plans 20\u003c\/p\u003e \u003cp\u003eGroup vs. Self- Study 21\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 22\u003c\/p\u003e \u003cp\u003eUsing Exam Weights 22\u003c\/p\u003e \u003cp\u003ePractice Exams 24\u003c\/p\u003e \u003cp\u003eExam- Taking Strategies 24\u003c\/p\u003e \u003cp\u003eUnderstand the Stem 25\u003c\/p\u003e \u003cp\u003eGuess When Necessary 26\u003c\/p\u003e \u003cp\u003eExam Day Basics 26\u003c\/p\u003e \u003cp\u003eMental Mechanisms 27\u003c\/p\u003e \u003cp\u003eMindset 28\u003c\/p\u003e \u003cp\u003eConfidence Building 29\u003c\/p\u003e \u003cp\u003eSummary 30\u003c\/p\u003e \u003cp\u003eExam Essentials 31\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Understanding Human Resource Competencies 33\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 The Dynamic Environment of Human Resource Management 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 36\u003c\/p\u003e \u003cp\u003eAn Evolving Landscape 36\u003c\/p\u003e \u003cp\u003eStrategic Alignment 37\u003c\/p\u003e \u003cp\u003eGlobal Operations 37\u003c\/p\u003e \u003cp\u003eDiversity, Equity, and Inclusion 37\u003c\/p\u003e \u003cp\u003eTalent Acquisition and Workforce Management 37\u003c\/p\u003e \u003cp\u003eRegulatory Environment 38\u003c\/p\u003e \u003cp\u003eMeasuring Results 38\u003c\/p\u003e \u003cp\u003eCorporate Social Responsibility 38\u003c\/p\u003e \u003cp\u003eHR Demographics 38\u003c\/p\u003e \u003cp\u003eA Day in the Life of HR 40\u003c\/p\u003e \u003cp\u003eHR Professional Development 42\u003c\/p\u003e \u003cp\u003eManaging Burnout 43\u003c\/p\u003e \u003cp\u003eSummary 45\u003c\/p\u003e \u003cp\u003eExam Essentials 45\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 The Business Competency Cluster 47\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 48\u003c\/p\u003e \u003cp\u003eBusiness Competencies 49\u003c\/p\u003e \u003cp\u003eBusiness Acumen 49\u003c\/p\u003e \u003cp\u003eBusiness and Competitive Awareness 49\u003c\/p\u003e \u003cp\u003eFinancial Analysis 51\u003c\/p\u003e \u003cp\u003eStrategic Alignment 53\u003c\/p\u003e \u003cp\u003eConsultation 58\u003c\/p\u003e \u003cp\u003eEvaluating Business Challenges 59\u003c\/p\u003e \u003cp\u003eDesigning and Implementing HR Solutions 59\u003c\/p\u003e \u003cp\u003eCritical Evaluation 63\u003c\/p\u003e \u003cp\u003eData Advocate 63\u003c\/p\u003e \u003cp\u003eData Gathering and Analysis 64\u003c\/p\u003e \u003cp\u003eSummary 66\u003c\/p\u003e \u003cp\u003eKey Terms 66\u003c\/p\u003e \u003cp\u003eExam Essentials 66\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III The People Knowledge Domain 69\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Strategic Human Resource Management 71\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 72\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 73\u003c\/p\u003e \u003cp\u003eStrategic Business Management 75\u003c\/p\u003e \u003cp\u003eSystems Theory 76\u003c\/p\u003e \u003cp\u003eSystems Thinking 76\u003c\/p\u003e \u003cp\u003eStrategic Planning 77\u003c\/p\u003e \u003cp\u003eStrategic Analysis 78\u003c\/p\u003e \u003cp\u003eThe Strategic Planning Process 81\u003c\/p\u003e \u003cp\u003eStrategy Formulation 81\u003c\/p\u003e \u003cp\u003eStrategy Implementation and Evaluation 83\u003c\/p\u003e \u003cp\u003eProject Management 84\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 85\u003c\/p\u003e \u003cp\u003eBecoming Strategic Business Partners 86\u003c\/p\u003e \u003cp\u003eEngaging Leaders 86\u003c\/p\u003e \u003cp\u003eEvaluating HR Activities 87\u003c\/p\u003e \u003cp\u003eSummary 88\u003c\/p\u003e \u003cp\u003eKey Terms 88\u003c\/p\u003e \u003cp\u003eExam Essentials 89\u003c\/p\u003e \u003cp\u003eReview Questions 90\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Talent Acquisition 93\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 94\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 94\u003c\/p\u003e \u003cp\u003eAligning Strategy 96\u003c\/p\u003e \u003cp\u003eMergers and Acquisitions 96\u003c\/p\u003e \u003cp\u003eJoint Ventures 97\u003c\/p\u003e \u003cp\u003eStrategic Alliance 97\u003c\/p\u003e \u003cp\u003eDivestitures and Downturns 97\u003c\/p\u003e \u003cp\u003eTalent Planning 98\u003c\/p\u003e \u003cp\u003eThe Employer Brand 99\u003c\/p\u003e \u003cp\u003eEmployee Value Proposition 99\u003c\/p\u003e \u003cp\u003eJob Analysis and Descriptions 100\u003c\/p\u003e \u003cp\u003eRecruiting 102\u003c\/p\u003e \u003cp\u003eRecruiting Methods 103\u003c\/p\u003e \u003cp\u003eSelection 104\u003c\/p\u003e \u003cp\u003eEmployment Interviews 104\u003c\/p\u003e \u003cp\u003eAssessment Centers 105\u003c\/p\u003e \u003cp\u003eJob Offers 106\u003c\/p\u003e \u003cp\u003eEducation, Certification, and Licensing 106\u003c\/p\u003e \u003cp\u003eNegotiation Techniques 107\u003c\/p\u003e \u003cp\u003eAcculturation, Socialization, Orientation, and Onboarding 108\u003c\/p\u003e \u003cp\u003eWorkforce Analytics 108\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 110\u003c\/p\u003e \u003cp\u003eSummary 110\u003c\/p\u003e \u003cp\u003eKey Terms 111\u003c\/p\u003e \u003cp\u003eExam Essentials 112\u003c\/p\u003e \u003cp\u003eReview Questions 113\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Employee Engagement and Retention 115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 116\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 116\u003c\/p\u003e \u003cp\u003eEmployee Engagement 119\u003c\/p\u003e \u003cp\u003eOrganizational Behavior 119\u003c\/p\u003e \u003cp\u003eReed805489_ftoc.indd 13 25-11-2021 17:12:37\u003c\/p\u003e \u003cp\u003eJob Attitudes 119\u003c\/p\u003e \u003cp\u003eOrganizational Commitment 120\u003c\/p\u003e \u003cp\u003eJob Characteristics 121\u003c\/p\u003e \u003cp\u003eThe Role of Culture 122\u003c\/p\u003e \u003cp\u003eAssessing Engagement 123\u003c\/p\u003e \u003cp\u003ePositive Engagement Strategies 124\u003c\/p\u003e \u003cp\u003eEngaging a Remote Workforce 125\u003c\/p\u003e \u003cp\u003eHuman Resources and the Employee Life Cycle 126\u003c\/p\u003e \u003cp\u003ePerformance Management Systems 128\u003c\/p\u003e \u003cp\u003ePerformance Standards 129\u003c\/p\u003e \u003cp\u003eEvaluating Performance 130\u003c\/p\u003e \u003cp\u003eAppraisals 132\u003c\/p\u003e \u003cp\u003ePositive Feedback Systems 133\u003c\/p\u003e \u003cp\u003eEvaluating Performance Management Systems 134\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 134\u003c\/p\u003e \u003cp\u003eSummary 136\u003c\/p\u003e \u003cp\u003eKey Terms 136\u003c\/p\u003e \u003cp\u003eExam Essentials 137\u003c\/p\u003e \u003cp\u003eReview Questions 138\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Learning and Development 141\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 142\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 142\u003c\/p\u003e \u003cp\u003eThe Learning and Development System 144\u003c\/p\u003e \u003cp\u003eKnowledge Management 145\u003c\/p\u003e \u003cp\u003eLearning Management Systems 146\u003c\/p\u003e \u003cp\u003eCareer Development 146\u003c\/p\u003e \u003cp\u003eL\u0026amp;D Intervention Strategies 147\u003c\/p\u003e \u003cp\u003eNeeds Analysis 147\u003c\/p\u003e \u003cp\u003eTraining Interventions and Delivery 150\u003c\/p\u003e \u003cp\u003eInstructional Design 151\u003c\/p\u003e \u003cp\u003eDevelopmental Interventions 154\u003c\/p\u003e \u003cp\u003eLeadership Development 157\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 158\u003c\/p\u003e \u003cp\u003eSummary 158\u003c\/p\u003e \u003cp\u003eKey Terms 159\u003c\/p\u003e \u003cp\u003eExam Essentials 160\u003c\/p\u003e \u003cp\u003eReview Questions 161\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Total Rewards 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 164\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 164\u003c\/p\u003e \u003cp\u003eStrategic Total Rewards 166\u003c\/p\u003e \u003cp\u003eBuilding Pay Structures 166\u003c\/p\u003e \u003cp\u003eJob Evaluation 167\u003c\/p\u003e \u003cp\u003eCollecting Compensation Data 168\u003c\/p\u003e \u003cp\u003eData Collection Methods 171\u003c\/p\u003e \u003cp\u003ePay Practices 172\u003c\/p\u003e \u003cp\u003eLabor Law Compliance 173\u003c\/p\u003e \u003cp\u003eBenefits 174\u003c\/p\u003e \u003cp\u003eCompensation Metrics 175\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 176\u003c\/p\u003e \u003cp\u003eSummary 177\u003c\/p\u003e \u003cp\u003eKey Terms 178\u003c\/p\u003e \u003cp\u003eExam Essentials 178\u003c\/p\u003e \u003cp\u003eReview Questions 179\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV The Workplace Knowledge Domain 181\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 HR in the Global Context 183\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 184\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 184\u003c\/p\u003e \u003cp\u003eDefining Global Strategy 186\u003c\/p\u003e \u003cp\u003eMultinational Enterprises 187\u003c\/p\u003e \u003cp\u003eStructuring an MNE 187\u003c\/p\u003e \u003cp\u003eHR and Due Diligence 188\u003c\/p\u003e \u003cp\u003eGlobal Staffing 188\u003c\/p\u003e \u003cp\u003eManaging Expatriates 189\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 194\u003c\/p\u003e \u003cp\u003eSummary 195\u003c\/p\u003e \u003cp\u003eKey Terms 195\u003c\/p\u003e \u003cp\u003eExam Essentials 196\u003c\/p\u003e \u003cp\u003eReview Questions 197\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Diversity and Inclusion 199\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 200\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 201\u003c\/p\u003e \u003cp\u003eDefining Diversity, Equity, and Inclusion 202\u003c\/p\u003e \u003cp\u003eFocusing on Diversity, Equity, and Inclusion 205\u003c\/p\u003e \u003cp\u003eA Strategic Focus 207\u003c\/p\u003e \u003cp\u003eAn Operational Focus 209\u003c\/p\u003e \u003cp\u003eDemographic Barriers to Success 212\u003c\/p\u003e \u003cp\u003eWorkplace Accommodations 220\u003c\/p\u003e \u003cp\u003eCompetency and Knowledge Alignment 221\u003c\/p\u003e \u003cp\u003eOperating in a Diverse Workplace 221\u003c\/p\u003e \u003cp\u003eAdvocate for Diversity and Inclusion 221\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 223\u003c\/p\u003e \u003cp\u003eSummary 223\u003c\/p\u003e \u003cp\u003eKey Terms 224\u003c\/p\u003e \u003cp\u003eExam Essentials 224\u003c\/p\u003e \u003cp\u003eReview Questions 225\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Risk Management 227\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 228\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 228\u003c\/p\u003e \u003cp\u003eTypes of Risk 230\u003c\/p\u003e \u003cp\u003eWorkplace Safety and Health 231\u003c\/p\u003e \u003cp\u003eSecurity Risks 235\u003c\/p\u003e \u003cp\u003eEnterprise Risk Management 238\u003c\/p\u003e \u003cp\u003eThe Risk Management Process 239\u003c\/p\u003e \u003cp\u003eRisk Management Techniques 241\u003c\/p\u003e \u003cp\u003eWritten Risk Management Plans 243\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 245\u003c\/p\u003e \u003cp\u003eSummary 246\u003c\/p\u003e \u003cp\u003eKey Terms 247\u003c\/p\u003e \u003cp\u003eExam Essentials 247\u003c\/p\u003e \u003cp\u003eReview Questions 248\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Corporate Social Responsibility 251\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 252\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 252\u003c\/p\u003e \u003cp\u003eDefining Corporate Social Responsibility (CSR) 254\u003c\/p\u003e \u003cp\u003eCorporate Shared Value 257\u003c\/p\u003e \u003cp\u003eBenefits of Corporate Social Responsibility 258\u003c\/p\u003e \u003cp\u003eCorporate Citizenship 258\u003c\/p\u003e \u003cp\u003eSustainable Business Practices 260\u003c\/p\u003e \u003cp\u003eThe Role of Human Resources 262\u003c\/p\u003e \u003cp\u003eBusiness Strategy 262\u003c\/p\u003e \u003cp\u003eTalent Acquisition 262\u003c\/p\u003e \u003cp\u003eRisk Management 263\u003c\/p\u003e \u003cp\u003eTotal Rewards 264\u003c\/p\u003e \u003cp\u003eLearning and Development 265\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 265\u003c\/p\u003e \u003cp\u003eSummary 266\u003c\/p\u003e \u003cp\u003eKey Terms 267\u003c\/p\u003e \u003cp\u003eExam Essentials 267\u003c\/p\u003e \u003cp\u003eReview Questions 268\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 U.S. Employment Laws and Regulations 271\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 272\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 272\u003c\/p\u003e \u003cp\u003eThe Regulatory Environment 275\u003c\/p\u003e \u003cp\u003eLaws Enforced by the Equal Employment Opportunity Commission 277\u003c\/p\u003e \u003cp\u003eAmericans with Disabilities Act 278\u003c\/p\u003e \u003cp\u003eCivil Rights Act of 1964 278\u003c\/p\u003e \u003cp\u003eGenetic Information Nondiscrimination Act 279\u003c\/p\u003e \u003cp\u003eLaws Enforced\/Administered by the Occupational Safety and Health Administration 279\u003c\/p\u003e \u003cp\u003eOccupational Safety and Health Act 280\u003c\/p\u003e \u003cp\u003eNational Institute for Occupational Safety and Health 281\u003c\/p\u003e \u003cp\u003eWhistleblower Protection 281\u003c\/p\u003e \u003cp\u003eLaws Administered by the Office of Workers’ Compensation Programs 282\u003c\/p\u003e \u003cp\u003eFederal Employees’ Compensation Act 282\u003c\/p\u003e \u003cp\u003eLongshore and Harbor Workers’ Compensation Act 282\u003c\/p\u003e \u003cp\u003eLaws Administered by the National Labor Relations Board and the Office of Labor- Management Standards 282\u003c\/p\u003e \u003cp\u003eNational Labor Relations Act 283\u003c\/p\u003e \u003cp\u003eLabor Management Relations Act 283\u003c\/p\u003e \u003cp\u003eLabor- Management Reporting and Disclosure Act 285\u003c\/p\u003e \u003cp\u003eLaws Administered by the Wage and Hour Division 286\u003c\/p\u003e \u003cp\u003eDavis- Bacon Act 287\u003c\/p\u003e \u003cp\u003eEmployee Polygraph Protection Act 287\u003c\/p\u003e \u003cp\u003eFair Labor Standards Act 288\u003c\/p\u003e \u003cp\u003eFamily and Medical Leave Act 289\u003c\/p\u003e \u003cp\u003eWalsh–Healey Public Contracts Act 290\u003c\/p\u003e \u003cp\u003eLaws Administered by the Mine Safety and Health Administration 290\u003c\/p\u003e \u003cp\u003eFederal Mine Safety and Health Act 291\u003c\/p\u003e \u003cp\u003eThe Mine Improvement and New Emergency Response Act 292\u003c\/p\u003e \u003cp\u003eLaws Administered by the Employee Benefits Security Administration 292\u003c\/p\u003e \u003cp\u003eEmployee Retirement Income Security Act 293\u003c\/p\u003e \u003cp\u003ePatient Protection and Affordable Care Act 294\u003c\/p\u003e \u003cp\u003eLaws Administered by the Department of Homeland Security or the Department of Justice 294\u003c\/p\u003e \u003cp\u003eH2A Temporary Agricultural Workers 294\u003c\/p\u003e \u003cp\u003eImmigration and Nationality Act 295\u003c\/p\u003e \u003cp\u003eMiscellaneous Laws and Concepts 296\u003c\/p\u003e \u003cp\u003eDrug Free Workplace Act 296\u003c\/p\u003e \u003cp\u003eGarnishment of Wages 296\u003c\/p\u003e \u003cp\u003eHarassment 296\u003c\/p\u003e \u003cp\u003eLilly Ledbetter Fair Pay Act 297\u003c\/p\u003e \u003cp\u003eLGBTQ Sex- Based Discrimination 298\u003c\/p\u003e \u003cp\u003eRetaliation 298\u003c\/p\u003e \u003cp\u003eSexual Harassment 299\u003c\/p\u003e \u003cp\u003eWorker Adjustment and Retraining Notification Act 299\u003c\/p\u003e \u003cp\u003eRetention of Documents 300\u003c\/p\u003e \u003cp\u003eSHRM- SCP Only 302\u003c\/p\u003e \u003cp\u003eSummary 303\u003c\/p\u003e \u003cp\u003eKey Terms 304\u003c\/p\u003e \u003cp\u003eExam Essentials 304\u003c\/p\u003e \u003cp\u003eReview Questions 306\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V The Organization Knowledge Domain 309\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 Structure of the HR Function 311\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 312\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 312\u003c\/p\u003e \u003cp\u003eHuman Resources as a Core Competency 314\u003c\/p\u003e \u003cp\u003eThe Role of Human Resources 315\u003c\/p\u003e \u003cp\u003eHR’s Job 317\u003c\/p\u003e \u003cp\u003eIntegrating Human Resources 320\u003c\/p\u003e \u003cp\u003eHuman Resource Service Models 322\u003c\/p\u003e \u003cp\u003eCentralized\/Decentralized HR Structures 322\u003c\/p\u003e \u003cp\u003eOutsourcing 323\u003c\/p\u003e \u003cp\u003eMeasuring Human Resource Contributions 324\u003c\/p\u003e \u003cp\u003eCompetency and Knowledge Alignment 326\u003c\/p\u003e \u003cp\u003eDelivering Messages 326\u003c\/p\u003e \u003cp\u003eExchanging Organizational Information 327\u003c\/p\u003e \u003cp\u003eListening 327\u003c\/p\u003e \u003cp\u003eNetworking 328\u003c\/p\u003e \u003cp\u003eRelationship Building 329\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 329\u003c\/p\u003e \u003cp\u003eSummary 330\u003c\/p\u003e \u003cp\u003eKey Terms 331\u003c\/p\u003e \u003cp\u003eExam Essentials 331\u003c\/p\u003e \u003cp\u003eReview Questions 332\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16 Organizational Effectiveness and Development 335\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 336\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 336\u003c\/p\u003e \u003cp\u003eOrganizational Effectiveness and Development Defined 338\u003c\/p\u003e \u003cp\u003ePeople Interventions 339\u003c\/p\u003e \u003cp\u003eIndividual Behaviors 339\u003c\/p\u003e \u003cp\u003eGroup and Team Dynamics 341\u003c\/p\u003e \u003cp\u003eProcess Interventions 344\u003c\/p\u003e \u003cp\u003eInternational Organization for Standardization 345\u003c\/p\u003e \u003cp\u003eStructural Interventions 345\u003c\/p\u003e \u003cp\u003eCustomer or Product 345\u003c\/p\u003e \u003cp\u003eFunctional 346\u003c\/p\u003e \u003cp\u003eGeographic 346\u003c\/p\u003e \u003cp\u003eMatrix 346\u003c\/p\u003e \u003cp\u003eManaging Change 346\u003c\/p\u003e \u003cp\u003eCompetency and Knowledge Alignment 348\u003c\/p\u003e \u003cp\u003eTeamwork 348\u003c\/p\u003e \u003cp\u003eConflict Management 349\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 350\u003c\/p\u003e \u003cp\u003eSummary 351\u003c\/p\u003e \u003cp\u003eKey Terms 352\u003c\/p\u003e \u003cp\u003eExam Essentials 352\u003c\/p\u003e \u003cp\u003eReview Questions 353\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 17 Workforce Management 355\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 356\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 356\u003c\/p\u003e \u003cp\u003eIntegrating Workforce Management 358\u003c\/p\u003e \u003cp\u003eWorkforce Planning 358\u003c\/p\u003e \u003cp\u003eIdentify Gaps and Plan Action 361\u003c\/p\u003e \u003cp\u003eKnowledge Management 362\u003c\/p\u003e \u003cp\u003eLeadership Development 363\u003c\/p\u003e \u003cp\u003eThe Leadership Gap 363\u003c\/p\u003e \u003cp\u003eLeadership Theories and Styles 365\u003c\/p\u003e \u003cp\u003eCompetency and Knowledge Alignment 369\u003c\/p\u003e \u003cp\u003eNavigating the Organization 369\u003c\/p\u003e \u003cp\u003eVision 370\u003c\/p\u003e \u003cp\u003eManaging HR Initiatives 370\u003c\/p\u003e \u003cp\u003eInfluence 371\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 372\u003c\/p\u003e \u003cp\u003eSummary 372\u003c\/p\u003e \u003cp\u003eKey Terms 373\u003c\/p\u003e \u003cp\u003eExam Essentials 373\u003c\/p\u003e \u003cp\u003eReview Questions 375\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 18 Employee and Labor Relations 377\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 378\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 378\u003c\/p\u003e \u003cp\u003eEmployment Rights and Responsibilities 380\u003c\/p\u003e \u003cp\u003eEmployment Agreements 381\u003c\/p\u003e \u003cp\u003eEmployment Disputes 383\u003c\/p\u003e \u003cp\u003eIntellectual Property Rights 386\u003c\/p\u003e \u003cp\u003eTrade Unions 387\u003c\/p\u003e \u003cp\u003eWorks Councils 389\u003c\/p\u003e \u003cp\u003eCollective Bargaining 390\u003c\/p\u003e \u003cp\u003eContract Administration 390\u003c\/p\u003e \u003cp\u003eUnion Strategies 391\u003c\/p\u003e \u003cp\u003eInternational Labor Relations 392\u003c\/p\u003e \u003cp\u003eCompetency and Knowledge Alignment 392\u003c\/p\u003e \u003cp\u003eNegotiation 393\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 394\u003c\/p\u003e \u003cp\u003eSummary 394\u003c\/p\u003e \u003cp\u003eKey Terms 395\u003c\/p\u003e \u003cp\u003eExam Essentials 395\u003c\/p\u003e \u003cp\u003eReview Questions 396\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 19 Technology Management 399\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 400\u003c\/p\u003e \u003cp\u003eThe SHRM Exam Objectives 400\u003c\/p\u003e \u003cp\u003eImpact of Technology on HR Management 402\u003c\/p\u003e \u003cp\u003eTechnology and General HR Practices 403\u003c\/p\u003e \u003cp\u003eAutomation 403\u003c\/p\u003e \u003cp\u003eThird- Party Vendor Management 404\u003c\/p\u003e \u003cp\u003eTechnology Policies 404\u003c\/p\u003e \u003cp\u003eEmployee Monitoring 407\u003c\/p\u003e \u003cp\u003eRisk Management 407\u003c\/p\u003e \u003cp\u003eSHRM SCP Only 408\u003c\/p\u003e \u003cp\u003eSummary 408\u003c\/p\u003e \u003cp\u003eKey Terms 409\u003c\/p\u003e \u003cp\u003eExam Essentials 409\u003c\/p\u003e \u003cp\u003eReview Questions 410\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix A Answers to the Chapter Review Questions 413\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 5: Strategic Human Resource Management 414\u003c\/p\u003e \u003cp\u003eChapter 6: Talent Acquisition 415\u003c\/p\u003e \u003cp\u003eChapter 7: Employee Engagement and Retention 416\u003c\/p\u003e \u003cp\u003eChapter 8: Learning and Development 417\u003c\/p\u003e \u003cp\u003eChapter 9: Total Rewards 419\u003c\/p\u003e \u003cp\u003eChapter 10: HR in the Global Context 420\u003c\/p\u003e \u003cp\u003eChapter 11: Diversity and Inclusion 421\u003c\/p\u003e \u003cp\u003eChapter 12: Risk Management 423\u003c\/p\u003e \u003cp\u003eChapter 13: Corporate Social Responsibility 424\u003c\/p\u003e \u003cp\u003eChapter 14: U.S. Employment Laws and Regulations 425\u003c\/p\u003e \u003cp\u003eChapter 15: Structure of the HR Function 426\u003c\/p\u003e \u003cp\u003eChapter 16: Organizational Effectiveness and Development 427\u003c\/p\u003e \u003cp\u003eChapter 17: Workforce Management 429\u003c\/p\u003e \u003cp\u003eChapter 18: Employee and Labor Relations 430\u003c\/p\u003e \u003cp\u003eChapter 19: Technology Management 431\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix B Summary of Form I- 9 Changes 433\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExam Notables 434\u003c\/p\u003e \u003cp\u003eSummary of Changes 434\u003c\/p\u003e \u003cp\u003eUpdates Based on Form I- 9 Revision 434\u003c\/p\u003e \u003cp\u003eMajor Guidance Changes 434\u003c\/p\u003e \u003cp\u003eNew Content 435\u003c\/p\u003e \u003cp\u003eMajor Clarifications 435\u003c\/p\u003e \u003cp\u003ePlain Language Updates 435\u003c\/p\u003e \u003cp\u003eIndex 437\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407158321495,"sku":"9781119805489","price":38.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119805489.jpg?v=1730498375","url":"https:\/\/bookcurl.com\/products\/shrm-society-for-human-resource-management-complete-study-guide-9781119805489","provider":"Book Curl","version":"1.0","type":"link"}