{"product_id":"sharing-hidden-knowhow-9780470876817","title":"Sharing Hidden KnowHow","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eTo manage business operations     let alone innovate     amid frequent restructurings, outsourcings and retirements, leaders must   quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks     in the teams, processes and experts that comprise them.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eForeword by \u003ci\u003eNancy M. Dixon\u003c\/i\u003e ix\u003c\/p\u003e \u003cp\u003eIntroduction xiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter One: \u003c\/b\u003e\u003cb\u003eKnowledge Jam Rationale: Solving Thorny Problems 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat’s Not Working? 3\u003c\/p\u003e \u003cp\u003eBlind Spots 6\u003c\/p\u003e \u003cp\u003eMismatches 9\u003c\/p\u003e \u003cp\u003eKnowledge Jails 11\u003c\/p\u003e \u003cp\u003eSidebar: Contrasting the Effects of Non-Participative Versus Collective Capture 14\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Two: \u003c\/b\u003e\u003cb\u003eKnowledge Jam Basics 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStep 1: Select 22\u003c\/p\u003e \u003cp\u003eStep 2: Plan 24\u003c\/p\u003e \u003cp\u003eStep 3: Discover\/Capture 25\u003c\/p\u003e \u003cp\u003eStep 4: Broker 27\u003c\/p\u003e \u003cp\u003eStep 5: Reuse 29\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Three: \u003c\/b\u003e\u003cb\u003eDiscipline 1: Facilitation 31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Facilitator’s Mandate 33\u003c\/p\u003e \u003cp\u003e1. Facilitating the Select Step 34\u003c\/p\u003e \u003cp\u003e2. Facilitating the Plan Step 38\u003c\/p\u003e \u003cp\u003e3. Facilitating the Discover\/Capture Step 49\u003c\/p\u003e \u003cp\u003e4. Facilitating the Broker Step 64\u003c\/p\u003e \u003cp\u003e5. Facilitating the Reuse Step 65\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Four: \u003c\/b\u003e\u003cb\u003eDiscipline 2: Conversation 67\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePosture of Openness 69\u003c\/p\u003e \u003cp\u003ePursuit of Diversity 74\u003c\/p\u003e \u003cp\u003ePractices of Dialogue 80\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Five: \u003c\/b\u003e\u003cb\u003eDiscipline 3: Translation 89\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBrokers’ Motivators 91\u003c\/p\u003e \u003cp\u003eBrokering Basics 94\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Six: \u003c\/b\u003e\u003cb\u003eBespeckled, Married, and Emancipated 107\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBoundary-Spanning 108\u003c\/p\u003e \u003cp\u003eSurfacing Usable Insight 109\u003c\/p\u003e \u003cp\u003ePutting Knowledge to Work 111\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Seven: \u003c\/b\u003e\u003cb\u003eKnowledge Jam Heritage: Prequel to the Three Disciplines 115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntelligence Acquisition 116\u003c\/p\u003e \u003cp\u003eOrganizational Learning 121\u003c\/p\u003e \u003cp\u003eSidebar: Structural Dynamics: Strategically Simulating Diversity 128\u003c\/p\u003e \u003cp\u003eCollaboration Technology 135\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eight: \u003c\/b\u003e\u003cb\u003eComparing Knowledge Jam to Other Knowledge-Capture Methods 141\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Facilitation-Conversation-Translation Scale 142\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Nine: \u003c\/b\u003e\u003cb\u003eBuilding a Knowledge Jam Practice 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBuilding a Business Case and Selling Knowledge Jam 159\u003c\/p\u003e \u003cp\u003eSidebar: The Price is Right! 174\u003c\/p\u003e \u003cp\u003eCultivating Knowledge Jam Facilitators 177\u003c\/p\u003e \u003cp\u003eMeasuring and Promoting Success 180\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Ten: \u003c\/b\u003e\u003cb\u003eKnowledge Jam for Leading Change and Leveraging Social Media 183\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUsing Knowledge Jam for Leading Change 185\u003c\/p\u003e \u003cp\u003eSidebar: Jamming in the Boardroom—Shared Insight in Action 188\u003c\/p\u003e \u003cp\u003eKnowledge Jam for Business Transformation and Social Media 190\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eleven: \u003c\/b\u003e\u003cb\u003eAn Invitation 199\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Knowledge Jam (and Other Forms of Knowledge Elicitation) Will Take Off 200\u003c\/p\u003e \u003cp\u003eYou Have Your Toolkit 201\u003c\/p\u003e \u003cp\u003eMore Than a Business Tool 203\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendices \u003c\/b\u003e\u003cb\u003e205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eA: Knowledge Types 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eB: Knowledge Jam Templates 209\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eC: Glossary of Terms 215\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eD: Case Studies 219\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInstitute for Healthcare Improvement (Healthcare Quality Improvement Non-Profit) 219\u003c\/p\u003e \u003cp\u003eForest Bioproducts Research Institute (New Energy Institute) 222\u003c\/p\u003e \u003cp\u003e\u003cb\u003eE: Knowledge Jam Practice FAQs 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNotes 233\u003c\/p\u003e \u003cp\u003eAcknowledgments 239\u003c\/p\u003e \u003cp\u003eThe Author 241\u003c\/p\u003e \u003cp\u003eIndex 243\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":51767549559127,"sku":"9780470876817","price":25.64,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780470876817.jpg?v=1758713740","url":"https:\/\/bookcurl.com\/products\/sharing-hidden-knowhow-9780470876817","provider":"Book Curl","version":"1.0","type":"link"}