{"product_id":"service-innovation-and-management-9783031765599","title":"Service Innovation and Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eManaging service towards better customer experiences: Digitalization, service infusion, and service innovation.- Service management: Evolution and moving forward.- Service management through service platforms and digitalization.- Strategies for service growth.- Value co-creation through collaboration: The case of efficient load out.- Configure to conquer  implementing configurators to improve competitiveness.- Enabling a Circular Economy through Green Service Strategies.- A Little Bit of That Human Touch  Avoid and Recover Service Failures.- Enhancing the phygital customer experience in the digital world.- Balancing value propositions with privacy: Exploring data-driven digital wellness business models.- Service innovation in the eyes of customers: The Swedish innovation index.- B2B service innovation: How business customers perceive firm innovativeness.- Service innovation in healthcare: Service today versus service tomorrow.\u003c\/p\u003e","brand":"Springer","offers":[{"title":"Default Title","offer_id":53195422761303,"sku":"9783031765599","price":71.24,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/bookcurl.com\/products\/service-innovation-and-management-9783031765599","provider":"Book Curl","version":"1.0","type":"link"}