{"product_id":"service-automation-robots-and-the-future-of-work-9780956414564","title":"Service Automation Robots and the Future of Work","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eCHAPTER 1:   Service Automation: The Bigger Picture  |  CHAPTER 2:   What Is Robotic Process Automation?  |  CHAPTER 3:   Robotic Process Automation at Telefonica O2  |  CHAPTER 4:   Robotic Process Automation at Xchanging  |  CHAPTER 5:   Mature RPA Capabilities in the Energy Sector  |  CHAPTER 6:   The IT Function \u0026amp; Robotic Process Automation  |  CHAPTER 7:   In Their Own Words: Client Responses  |  CHAPTER 8:   In Their Own Words: Provider Responses  |  CHAPTER 9:   In Their Own Words: Advisor Responses  |  CHAPTER 10:  Lessons and the Future of Automation and Work","brand":"SB Publishing","offers":[{"title":"Default Title","offer_id":48737904034135,"sku":"9780956414564","price":19.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780956414564.jpg?v=1723811580","url":"https:\/\/bookcurl.com\/products\/service-automation-robots-and-the-future-of-work-9780956414564","provider":"Book Curl","version":"1.0","type":"link"}