{"product_id":"seamless-government-9780787900151","title":"Seamless Government","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eShows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step--by--step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way. .\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"Seamless Government is full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For those inside the government (or other large organizations), it will be an indispensable how-to manual.\" (James Fallows, Washington editor, The Atlantic Monthly, and author of Looking at the Sun)\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eNEW REALITIES FOR PUBLIC AGENCIES.\u003cbr\u003e \u003cbr\u003e 1. The Quiet Revolution in American Government.\u003cbr\u003e \u003cbr\u003e 2. The Evolution of Work in Public and Private Bureaucracies.\u003cbr\u003e \u003cbr\u003e 3. A New Approach to Work: Re-Engineering and the SeamlessOrganization.\u003cbr\u003e \u003cbr\u003e RE-ENGINEERING PUBLIC ORGANIZATIONS: PRINCIPLES, STRATEGIES, ANDGUIDELINES.\u003cbr\u003e \u003cbr\u003e 4. Principles of Re-Engineering.\u003cbr\u003e \u003cbr\u003e 5. Setting the Stage for Re-Engineering.\u003cbr\u003e \u003cbr\u003e 6. Re-Engineering Step-by-Step.\u003cbr\u003e \u003cbr\u003e 7. Overcoming Public Sector Constraints.\u003cbr\u003e \u003cbr\u003e 8. Aligning Systems to Support Seamless Work.\u003cbr\u003e \u003cbr\u003e PULLING IT ALL TOGETHER.\u003cbr\u003e \u003cbr\u003e 9. Re-Engineering Lessons from Two Agencies.\u003cbr\u003e \u003cbr\u003e 10. Getting Started on Re-Engineering.\u003cbr\u003e \u003cbr\u003e Conclusion: Working Without Walls.","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49405021094231,"sku":"9780787900151","price":33.24,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780787900151.jpg?v=1730488392","url":"https:\/\/bookcurl.com\/products\/seamless-government-9780787900151","provider":"Book Curl","version":"1.0","type":"link"}