{"product_id":"scaling-conversations-9781119764458","title":"Scaling Conversations","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eFind out what your customers and employees are really thinking with this indispensable resource\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScaling Conversations: How Leaders Access the Full Potential of People\u003c\/i\u003e delivers invaluable strategies for how leaders can make their communications more inclusive and access the voices of those employees who rarely feel empowered to speak up. As constituent numbers scale, leaders have traditionally struggled to make communications a conversation with the entire organization, settling instead for small focus groups, talking at people in town halls, and delivering surveys after the fact. The result is exclusive, narrow decision-making that disengages and under-utilizes talent and human capital. And now, as the remote environment grows, the challenge and imperative for engaging conversations on a wider scale is even greater.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScaling Conversations\u003c\/i\u003e provides the solution. Having led a remote team for over a decade and having worked with thousands of leaders ac\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThe Limit of Our Competitive Advantage ix\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I What’s in a Conversation?\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1 What’s a Conversation? 3\u003c\/p\u003e \u003cp\u003eChapter 2 Why Do We Need to Scale Conversations? 9\u003c\/p\u003e \u003cp\u003eChapter 3 Components of a Conversation 21\u003c\/p\u003e \u003cp\u003eChapter 4 Why Are Conversations Hard to Scale in Person? 33\u003c\/p\u003e \u003cp\u003eChapter 5 Why Are Conversations So Hard to Scale Online? 41\u003c\/p\u003e \u003cp\u003eChapter 6 Typical Mistakes Leaders Make at Scale 47\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II How to Scale Conversations Effectively \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 7 Components of a Successful Scaled Conversation 65\u003c\/p\u003e \u003cp\u003eChapter 8 The Hierarchy of Questions 79\u003c\/p\u003e \u003cp\u003eChapter 9 Components of Good Questions for Scaled Conversations 107\u003c\/p\u003e \u003cp\u003eChapter 10 Synthesizing Scaled Conversations 119\u003c\/p\u003e \u003cp\u003eChapter 11 Scaling Conversations in Action: Diversity, Inclusion, Mental Health, Equity 139\u003c\/p\u003e \u003cp\u003eAcknowledgments 163\u003c\/p\u003e \u003cp\u003eAbout the Author 167\u003c\/p\u003e \u003cp\u003eIndex 169\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407144755543,"sku":"9781119764458","price":19.54,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119764458.jpg?v=1730498325","url":"https:\/\/bookcurl.com\/products\/scaling-conversations-9781119764458","provider":"Book Curl","version":"1.0","type":"link"}