{"product_id":"satisfying-internal-customers-first-9780787950828","title":"Satisfying Internal Customers First","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e1. Introduction.\u003cbr\u003e \u003cbr\u003e 2. Customer Satisfaction From The Inside Out.\u003cbr\u003e \u003cbr\u003e 3. Improving Internal Customer Satisfaction -\u003cbr\u003e A Model.\u003cbr\u003e \u003cbr\u003e 4. Step One: Measure External Customer Satisfaction.\u003cbr\u003e \u003cbr\u003e 5. Step Two: Map The Internal Chain.\u003cbr\u003e \u003cbr\u003e 6. Step Three: Locate The Critical Links.\u003cbr\u003e \u003cbr\u003e 7. Step Four: Analyze The Critical Links.\u003cbr\u003e \u003cbr\u003e 8. Step Five: Resolve Critical Link Issues.\u003cbr\u003e \u003cbr\u003e 9. Step Six: Evaluate Changes.\u003cbr\u003e \u003cbr\u003e 10. Summary.\u003cbr\u003e \u003cbr\u003e Appendix: Reference Materials.","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49405036003671,"sku":"9780787950828","price":18.04,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780787950828.jpg?v=1730488449","url":"https:\/\/bookcurl.com\/products\/satisfying-internal-customers-first-9780787950828","provider":"Book Curl","version":"1.0","type":"link"}