{"product_id":"restaurant-service-9780471514763","title":"Restaurant Service","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eTimely, authoritative, and practical?an incomparable guide to the crucial difference makers that keep patrons coming back? When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features: \u003cul\u003e \u003cli\u003eStep-by-step guidance on extraordinary table and guest service?from meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints\u003c\/li\u003e \u003cli\u003eA comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages\u003c\/li\u003e \u003cli\u003eDetailed procedures for service setup and administration\u003c\/li\u003e \u003cli\u003eHow to feature and serve luxuries and regional specialties that add sizzle to your menu\u003c\/li\u003e \u003cli\u003eADA requirements and how to comply with them\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eGUEST COURTESIES: THE DIFFERENCE MAKERS.\u003cbr\u003e \u003cbr\u003e First Impressions.\u003cbr\u003e \u003cbr\u003e Coat Checking.\u003cbr\u003e \u003cbr\u003e Lost and Found.\u003cbr\u003e \u003cbr\u003e Guests and Employees with Disabilities.\u003cbr\u003e \u003cbr\u003e Reservations.\u003cbr\u003e \u003cbr\u003e AT THE TABLE: BEYOND THE FIRST IMPRESSIONS.\u003cbr\u003e \u003cbr\u003e Food Service.\u003cbr\u003e \u003cbr\u003e Wine and Liquor Service.\u003cbr\u003e \u003cbr\u003e THE ``SIZZLE,'' OR, WHY RETURN.\u003cbr\u003e \u003cbr\u003e Nonalcoholic Beverages.\u003cbr\u003e \u003cbr\u003e Ceremonial Coffee and Tea Service.\u003cbr\u003e \u003cbr\u003e Extravagant Foods--The Magic of Caviar.\u003cbr\u003e \u003cbr\u003e Rare Wines.\u003cbr\u003e \u003cbr\u003e Organic Wines.\u003cbr\u003e \u003cbr\u003e A PRIMER ON WINE SERVICE.\u003cbr\u003e \u003cbr\u003e Wine: What Is It?.\u003cbr\u003e \u003cbr\u003e Tasting, Storing, and Drinking Wine.\u003cbr\u003e \u003cbr\u003e Wines of the World.\u003cbr\u003e \u003cbr\u003e THE STAFF.\u003cbr\u003e \u003cbr\u003e Basic Personnel Policies.\u003cbr\u003e \u003cbr\u003e Appendices.\u003cbr\u003e \u003cbr\u003e Index.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"John Wiley \u0026 Sons","offers":[{"title":"Default Title","offer_id":53515429118295,"sku":"9780471514763","price":94.0,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/bookcurl.com\/products\/restaurant-service-9780471514763","provider":"Book Curl","version":"1.0","type":"link"}