{"product_id":"quality-facility-management-9780471023227","title":"Quality Facility Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eAs a facility manager, you''re concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it''s because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you''re leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they''ve never been adequately explained to you.  \u003cp\u003ePossessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility Management, they have pooled their knowledge and experience to develop a comprehensive resource that demystifies the quality movement and shows you how to apply the old-fashioned but enduring commonsense principles of quality management often overshadowed by TQM.\u003c\/p\u003e \u003cp\u003eFlecked with humor and written as if the authors were simply talking to you, this refreshing new book identifies the five major elem\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eQuality and Customer Service Are Synonymous with FM.\u003cbr\u003e \u003cbr\u003e Total Quality Management (TQM) Principles and Quality FM.\u003cbr\u003e \u003cbr\u003e Measuring Quality and Customer Satisfaction with FacilityServices.\u003cbr\u003e \u003cbr\u003e The Importance of Marketing Facility Services.\u003cbr\u003e \u003cbr\u003e The Concept of Continuous Improvement.\u003cbr\u003e \u003cbr\u003e The Quality Management Way: Best Practices.\u003cbr\u003e \u003cbr\u003e Appendix.\u003cbr\u003e \u003cbr\u003e Bibliography.\u003cbr\u003e \u003cbr\u003e Index.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402478330199,"sku":"9780471023227","price":84.56,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780471023227.jpg?v=1730480529","url":"https:\/\/bookcurl.com\/products\/quality-facility-management-9780471023227","provider":"Book Curl","version":"1.0","type":"link"}