{"product_id":"professionalism-9780321959447","title":"Professionalism","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eAs I say to my students \"it's a keeper\"! The textbook and all support material are invaluable to effective training overall professional skills in preparing students for the realities of the workforce.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e-- Heidi Lee Arrington, University of Hawai'i - Kapi'olai Community College \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eI think the variety of information is the biggest strength as there is a lot of activities and assignments for all students. The materials were very well produced.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e-- Zachary Stahmer, Anthem Education Group\u003c\/b\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eBrief Table of Contents\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eSELF-MANAGEMENT\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e1. Attitude, Goal Setting, and Life Management\u003c\/p\u003e \u003cp\u003e2. Personal Financial Management\u003c\/p\u003e \u003cp\u003e3. Time and Stress Management and Organization Skills\u003c\/p\u003e \u003cp\u003e4. Etiquette\/Dress\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWORKPLACE BASICS\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e5. Ethics, Politics, and Diversity\u003c\/p\u003e \u003cp\u003e6. Accountability and Workplace Relationships\u003c\/p\u003e \u003cp\u003e7. Quality Organizations and Service\u003c\/p\u003e \u003cp\u003e8. Human Resources and Policies\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eRELATIONSHIPS\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e9. Communication\u003c\/p\u003e \u003cp\u003e10. Electronic Communications\u003c\/p\u003e \u003cp\u003e11. Motivation, Leadership, and Teams\u003c\/p\u003e \u003cp\u003e12. Conflict and Negotiation\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCAREER PLANNING TOOLS\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e13. Job Search Skills\u003c\/p\u003e \u003cp\u003e14. Résumé Package\u003c\/p\u003e \u003cp\u003e15. Interview Techniques\u003c\/p\u003e \u003cp\u003e16. Career Changes\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eExpanded Table of Contents\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eSELF-MANAGEMENT\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eChapter 1 Attitude, Goal Setting, and Life Management\u003c\/p\u003e \u003cp\u003eAll About You\u003c\/p\u003e \u003cp\u003ePersonality and Values\u003c\/p\u003e \u003cp\u003eAttitude\u003c\/p\u003e \u003cp\u003eSelf-Efficacy and Its Influences\u003c\/p\u003e \u003cp\u003eDealing with Negative Baggage\u003c\/p\u003e \u003cp\u003eLocus of Control\u003c\/p\u003e \u003cp\u003eLearning Styles\u003c\/p\u003e \u003cp\u003eImportance and Influences of Personal Goal Setting\u003c\/p\u003e \u003cp\u003eHow to Set Goals\u003c\/p\u003e \u003cp\u003eCreating a Life Plan\u003c\/p\u003e \u003cp\u003ePriorities\u003c\/p\u003e \u003cp\u003eYour Personal Handbook\u003c\/p\u003e \u003cp\u003eChapter 2 Personal Financial Management\u003c\/p\u003e \u003cp\u003eFinancial Management\u003c\/p\u003e \u003cp\u003ePersonal Finances Affect Work Performance\u003c\/p\u003e \u003cp\u003eMoney Management\u003c\/p\u003e \u003cp\u003ePersonal Budgeting\u003c\/p\u003e \u003cp\u003eDebt Management\u003c\/p\u003e \u003cp\u003eStudent Loans\u003c\/p\u003e \u003cp\u003eWise Use of Credit\u003c\/p\u003e \u003cp\u003eCredit Reports\u003c\/p\u003e \u003cp\u003eSavings and Investments\u003c\/p\u003e \u003cp\u003eIdentity Theft\u003c\/p\u003e \u003cp\u003eAdditional Financial Matters\u003c\/p\u003e \u003cp\u003eCredit and Fraud Resources\u003c\/p\u003e \u003cp\u003eChapter 3 Time and Stress Management and Organization Skills\u003c\/p\u003e \u003cp\u003eThe Impact of Stress on Performance\u003c\/p\u003e \u003cp\u003eTypes of Stress\u003c\/p\u003e \u003cp\u003eDealing with Stress\u003c\/p\u003e \u003cp\u003eTime Management\u003c\/p\u003e \u003cp\u003eOrganizing and Performance\u003c\/p\u003e \u003cp\u003eChapter 4 Etiquette\/Dress\u003c\/p\u003e \u003cp\u003eExecutive Presence\u003c\/p\u003e \u003cp\u003eInfluences of Appearance\u003c\/p\u003e \u003cp\u003eCasual Workdays and Special Events\u003c\/p\u003e \u003cp\u003eTips from Head to Toe\u003c\/p\u003e \u003cp\u003eJewelry, Body Piercing, and Tattoos\u003c\/p\u003e \u003cp\u003eBusiness Etiquette\u003c\/p\u003e \u003cp\u003eHandshakes\u003c\/p\u003e \u003cp\u003eIntroductions and Business Networking\u003c\/p\u003e \u003cp\u003eAppointments\u003c\/p\u003e \u003cp\u003eDining\u003c\/p\u003e \u003cp\u003eOther Etiquette Basics\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWORKPLACE BASICS\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eChapter 5 Ethics, Politics, and Diversity\u003c\/p\u003e \u003cp\u003eEthics, Politics, and Diversity at Work\u003c\/p\u003e \u003cp\u003eEthics Defined\u003c\/p\u003e \u003cp\u003eValues, Conflicts, and Confidentiality\u003c\/p\u003e \u003cp\u003eMaking Ethical Choices\u003c\/p\u003e \u003cp\u003eWorkplace Power\u003c\/p\u003e \u003cp\u003eIncreasing Your Power Bases\u003c\/p\u003e \u003cp\u003eWorkplace Politics and Reciprocity\u003c\/p\u003e \u003cp\u003eWhen Others Are Not Ethical\u003c\/p\u003e \u003cp\u003eCommon Ethical Issues\u003c\/p\u003e \u003cp\u003eDiversity Basics\u003c\/p\u003e \u003cp\u003eLegal Protection from Discrimination\u003c\/p\u003e \u003cp\u003eStereotypes and Prejudice\u003c\/p\u003e \u003cp\u003eCultural Differences\u003c\/p\u003e \u003cp\u003eChapter 6 Accountability and Workplace Relationships\u003c\/p\u003e \u003cp\u003eAccountability and Empowerment\u003c\/p\u003e \u003cp\u003ePersonal Accountability\u003c\/p\u003e \u003cp\u003eWorkplace Relationships\u003c\/p\u003e \u003cp\u003eExecutives\/Senior Officials\u003c\/p\u003e \u003cp\u003eBoss Styles\u003c\/p\u003e \u003cp\u003eColleagues\u003c\/p\u003e \u003cp\u003eOthers Within the Organization\u003c\/p\u003e \u003cp\u003eWhen Relationships Turn Negative\u003c\/p\u003e \u003cp\u003eDating at Work\u003c\/p\u003e \u003cp\u003eSocializing\u003c\/p\u003e \u003cp\u003eShared Work Areas\u003c\/p\u003e \u003cp\u003eBreaks and the Break Room\u003c\/p\u003e \u003cp\u003eMiscellaneous Workplace Issues\u003c\/p\u003e \u003cp\u003eChapter 7 Quality Organizations and Service\u003c\/p\u003e \u003cp\u003eProductivity in a Quality-Focused Workplace\u003c\/p\u003e \u003cp\u003eLines of Authority\u003c\/p\u003e \u003cp\u003eQuality and the Company\u003c\/p\u003e \u003cp\u003eCreativity and Innovation\u003c\/p\u003e \u003cp\u003eExcellent Customer Service Defined\u003c\/p\u003e \u003cp\u003eThe Impact of Customer Service\u003c\/p\u003e \u003cp\u003eThe Difficult Customer\u003c\/p\u003e \u003cp\u003eChapter 8 Human Resources and Policies\u003c\/p\u003e \u003cp\u003eHuman Resource Department\u003c\/p\u003e \u003cp\u003eEmployee Orientation\u003c\/p\u003e \u003cp\u003eEmployee Handbook\u003c\/p\u003e \u003cp\u003eEmployment-at-Will and Right to Revise\u003c\/p\u003e \u003cp\u003eEmployment Status\u003c\/p\u003e \u003cp\u003ePerformance Evaluations\u003c\/p\u003e \u003cp\u003eBenefits\u003c\/p\u003e \u003cp\u003eOpen-Door Policy\u003c\/p\u003e \u003cp\u003eUnions\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eRELATIONSHIPS\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eChapter 9 Communication\u003c\/p\u003e \u003cp\u003eCommunication at Work\u003c\/p\u003e \u003cp\u003eWorkplace Communication and Its Channels\u003c\/p\u003e \u003cp\u003eThe Communication Process\u003c\/p\u003e \u003cp\u003eVerbal Communication and Listening\u003c\/p\u003e \u003cp\u003eNon-Verbal Communication\u003c\/p\u003e \u003cp\u003eWritten Communication\u003c\/p\u003e \u003cp\u003eBusiness Letters\u003c\/p\u003e \u003cp\u003eBusiness Memos\u003c\/p\u003e \u003cp\u003eHandwritten Notes\u003c\/p\u003e \u003cp\u003eDocumentation\u003c\/p\u003e \u003cp\u003ePresentations\u003c\/p\u003e \u003cp\u003eSlang and Foul Language\u003c\/p\u003e \u003cp\u003ePotentially Offensive Names\u003c\/p\u003e \u003cp\u003eNot Always About You\u003c\/p\u003e \u003cp\u003eChapter 10 Electronic Communications\u003c\/p\u003e \u003cp\u003eElectronic Communications at Work\u003c\/p\u003e \u003cp\u003eTelecommunication Basics\u003c\/p\u003e \u003cp\u003eBusiness E-mails\u003c\/p\u003e \u003cp\u003eWriting E-mail Messages\u003c\/p\u003e \u003cp\u003ePortable Devices and Texting\u003c\/p\u003e \u003cp\u003ePhone Etiquette\u003c\/p\u003e \u003cp\u003eSocial Media Tools\u003c\/p\u003e \u003cp\u003eVideo and Teleconferencing\u003c\/p\u003e \u003cp\u003eChapter 11 Motivation, Leadership, and Teams\u003c\/p\u003e \u003cp\u003eA Foundation for Performance\u003c\/p\u003e \u003cp\u003eMotivation\u003c\/p\u003e \u003cp\u003eLeadership\u003c\/p\u003e \u003cp\u003eBecoming a Leader\u003c\/p\u003e \u003cp\u003eTeams and Performance\u003c\/p\u003e \u003cp\u003eCharacteristics of an Effective Team Member\u003c\/p\u003e \u003cp\u003eMeetings\u003c\/p\u003e \u003cp\u003eTeam Presentations\u003c\/p\u003e \u003cp\u003eChapter 12 Conflict and Negotiation\u003c\/p\u003e \u003cp\u003eConflict\u003c\/p\u003e \u003cp\u003eResolving Conflict\u003c\/p\u003e \u003cp\u003eConflict Management and Negotiation Harassment\u003c\/p\u003e \u003cp\u003eWorkplace Bullies\u003c\/p\u003e \u003cp\u003eKnow Your Rights\u003c\/p\u003e \u003cp\u003eResolving Conflict at Work\u003c\/p\u003e \u003cp\u003eResolving Conflict Under a Union Agreement\u003c\/p\u003e \u003cp\u003eWorkplace Violence\u003c\/p\u003e \u003cp\u003eAgree to Disagree\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCAREER PLANNING TOOLS\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eChapter 13 Job Search Skills\u003c\/p\u003e \u003cp\u003eThe Job Search\u003c\/p\u003e \u003cp\u003eChoosing the Right Career\u003c\/p\u003e \u003cp\u003eIndustry Research\u003c\/p\u003e \u003cp\u003eThe Targeted Job Search\u003c\/p\u003e \u003cp\u003eOnline Identity\u003c\/p\u003e \u003cp\u003eJob Search Portfolio\u003c\/p\u003e \u003cp\u003eEmployment Applications\u003c\/p\u003e \u003cp\u003ePersonal References and Recommendations\u003c\/p\u003e \u003cp\u003eSources of Job Leads\u003c\/p\u003e \u003cp\u003eProfessional Networking\u003c\/p\u003e \u003cp\u003eProtecting Your Privacy\u003c\/p\u003e \u003cp\u003eKeeping the Right Attitude\u003c\/p\u003e \u003cp\u003eChapter 14 Résumé Package\u003c\/p\u003e \u003cp\u003eBuilding Your Résumé Package\u003c\/p\u003e \u003cp\u003eStep One: Gathering Information\u003c\/p\u003e \u003cp\u003eStep Two: Creating an Information Heading and Utilizing Proper Layout\u003c\/p\u003e \u003cp\u003eStep Three: Writing a Skills Summary or Personal Profile\u003c\/p\u003e \u003cp\u003eStep Four: Inserting Skills, Accomplishments, and Experience\u003c\/p\u003e \u003cp\u003eStep Five: Reviewing the Completed Résumé\u003c\/p\u003e \u003cp\u003eSharing Your Résumé\u003c\/p\u003e \u003cp\u003eCover Letters\u003c\/p\u003e \u003cp\u003eTailoring Your Résumé and Cover Letter\u003c\/p\u003e \u003cp\u003eTips for Special Circumstances\u003c\/p\u003e \u003cp\u003eChapter 15 Interview Techniques\u003c\/p\u003e \u003cp\u003eThe Interview\u003c\/p\u003e \u003cp\u003eThe Invitation to Interview\u003c\/p\u003e \u003cp\u003eCompany-Specific Research\u003c\/p\u003e \u003cp\u003eThe Personal Commercial\u003c\/p\u003e \u003cp\u003eThe Interview Portfolio\u003c\/p\u003e \u003cp\u003ePractice Interview Questions\u003c\/p\u003e \u003cp\u003ePre-Interview Preparation\u003c\/p\u003e \u003cp\u003eThe Interview Process\u003c\/p\u003e \u003cp\u003eInterview Day\u003c\/p\u003e \u003cp\u003eTraditional Face-to-Face Interview\u003c\/p\u003e \u003cp\u003eInterview Methods and Types of Interview Questions\u003c\/p\u003e \u003cp\u003ePhone and Other Technology-Based Interviews\u003c\/p\u003e \u003cp\u003eDiscrimination and Employee Rights\u003c\/p\u003e \u003cp\u003eSpecial Circumstances and Tough Questions\u003c\/p\u003e \u003cp\u003eClosing the Interview\u003c\/p\u003e \u003cp\u003eAfter the Interview\u003c\/p\u003e \u003cp\u003eSalary Negotiation\u003c\/p\u003e \u003cp\u003ePre-Employment Tests, Screenings, and Medical Exams\u003c\/p\u003e \u003cp\u003eWhen You Are Not Offered the Job\u003c\/p\u003e \u003cp\u003eChapter 16 Career Changes\u003c\/p\u003e \u003cp\u003eCareer Changes\u003c\/p\u003e \u003cp\u003eTraining and Development\u003c\/p\u003e \u003cp\u003eContinual Learning\u003c\/p\u003e \u003cp\u003eChanges in Employment Status\u003c\/p\u003e \u003cp\u003eNew Job Searches\u003c\/p\u003e \u003cp\u003ePromotions\u003c\/p\u003e \u003cp\u003eVoluntary Terminations\u003c\/p\u003e \u003cp\u003eInvoluntary Terminations\u003c\/p\u003e \u003cp\u003eOther Moves Within an Organization\u003c\/p\u003e \u003cp\u003eEntrepreneurship\u003c\/p\u003e \u003cp\u003eCareer Success\u003c\/p\u003e","brand":"Pearson Education (US)","offers":[{"title":"Default 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