{"product_id":"professional-services-automation-9780471230182","title":"Professional Services Automation","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eProfessional Services Automation (PSA) software is a new application that replaces Enterprise Resource Planning (ERP) in the field of professional services like consulting, law, and CPA. Whereas ERP was designed for tracking tangible items at manufacturing firms, PSA serves the same purpose for firms whose main deliverable product is intangible.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\" this book is worth reading \"(Project Manager Today, August 2002)\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eForeword.\u003cbr\u003e \u003cbr\u003e Preface.\u003cbr\u003e \u003cbr\u003e Acknowledgments.\u003cbr\u003e \u003cbr\u003e PART 1: WHAT ARE PSA, SPO, ESM, SRM, ESA, AND BPA?\u003cbr\u003e \u003cbr\u003e Managing the Service Supply Chain.\u003cbr\u003e \u003cbr\u003e Streamlining Business Processes.\u003cbr\u003e \u003cbr\u003e PART 2: SECTION A. PROFESSIONAL SERVICES AUTOMATIONCOMPONENTS.\u003cbr\u003e \u003cbr\u003e Opportunity Management.\u003cbr\u003e \u003cbr\u003e Resource Management.\u003cbr\u003e \u003cbr\u003e Project Management.\u003cbr\u003e \u003cbr\u003e Purchasing Workflows.\u003cbr\u003e \u003cbr\u003e Revenue and Cost Accounting.\u003cbr\u003e \u003cbr\u003e Timesheet Management.\u003cbr\u003e \u003cbr\u003e Labor Management.\u003cbr\u003e \u003cbr\u003e Expense Management.\u003cbr\u003e \u003cbr\u003e Invoicing.\u003cbr\u003e \u003cbr\u003e Request and Issue Tracking.\u003cbr\u003e \u003cbr\u003e Knowledge Management.\u003cbr\u003e \u003cbr\u003e Performance Analysis.\u003cbr\u003e \u003cbr\u003e PART 2: SECTION B. EXTENDED COMPONENTS.\u003cbr\u003e \u003cbr\u003e Customer\/Partner Relationship Management.\u003cbr\u003e \u003cbr\u003e Human Resource Management.\u003cbr\u003e \u003cbr\u003e Complete Enterprise Accounting.\u003cbr\u003e \u003cbr\u003e PART 3: SELECTION AND IMPLEMENTATION.\u003cbr\u003e \u003cbr\u003e Evaluating a Professional Services Automation Solution.\u003cbr\u003e \u003cbr\u003e A Best-of-Breed Approach.\u003cbr\u003e \u003cbr\u003e Technology Considerations.\u003cbr\u003e \u003cbr\u003e Integration.\u003cbr\u003e \u003cbr\u003e Implementation Strategy.\u003cbr\u003e \u003cbr\u003e Operations.\u003cbr\u003e \u003cbr\u003e PART 4: THE FUTURE OF PROFESSIONAL SERVICES AUTOMATION.\u003cbr\u003e \u003cbr\u003e Conclusion.\u003cbr\u003e \u003cbr\u003e Appendix A: Other Sources of Information.\u003cbr\u003e \u003cbr\u003e Appendix B: Professional Services Automation Request forProposal Template .\u003cbr\u003e \u003cbr\u003e Appendix C: In-House Software.\u003cbr\u003e \u003cbr\u003e Appendix D: Professional Services Automation and EnterpriseResource Planning.\u003cbr\u003e \u003cbr\u003e Appendix E: Emerging Standards and Technologies.\u003cbr\u003e \u003cbr\u003e Appendix F: Purchasing Options.\u003cbr\u003e \u003cbr\u003e Index.\u003cbr\u003e \u003cbr\u003e About the Authors.","brand":"Wiley","offers":[{"title":"Default Title","offer_id":51767550738775,"sku":"9780471230182","price":58.5,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780471230182.jpg?v=1758713744","url":"https:\/\/bookcurl.com\/products\/professional-services-automation-9780471230182","provider":"Book Curl","version":"1.0","type":"link"}