{"product_id":"private-banking-9780470824375","title":"Private Banking","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e*        Wealthy individuals are growing double\/digit around the world.        *        Banks and other financial institutions are competing to capture them by investing heavily into offices, events, advertising, people, etc. Despite these efforts few manage to get it right.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface ix\u003c\/p\u003e \u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003eChapter 1 A Framework for Excellence in Private Banking 1\u003c\/p\u003e \u003cp\u003eChapter 2 What Is Driving Private Banking? 7\u003c\/p\u003e \u003cp\u003eChapter 3 Finding the Right Organisation and Operational Strategy 23\u003c\/p\u003e \u003cp\u003eChapter 4 Forces Shaping the Regulatory Environment 45\u003c\/p\u003e \u003cp\u003eChapter 5 Putting Clients at the Centre 63\u003c\/p\u003e \u003cp\u003eChapter 6 Beyond Products—Offering Tailored Solutions 91\u003cbr\u003e \u003ci\u003eBy Guido Ruoss\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter 7 Why Brand Matters 123\u003c\/p\u003e \u003cp\u003eChapter 8 Delivering a Superior Client Experience 145\u003c\/p\u003e \u003cp\u003eChapter 9 Understanding Service Excellence 165\u003c\/p\u003e \u003cp\u003eChapter 10 Winning the War for Talent 187\u003c\/p\u003e \u003cp\u003eChapter 11 Defining and Growing Leadership and Culture 215\u003c\/p\u003e \u003cp\u003eChapter 12 Measuring and Managing Performance 233\u003c\/p\u003e \u003cp\u003eAbout the Author 255\u003c\/p\u003e \u003cp\u003eIndex 257\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402430914903,"sku":"9780470824375","price":87.0,"currency_code":"GBP","in_stock":false}],"url":"https:\/\/bookcurl.com\/products\/private-banking-9780470824375","provider":"Book Curl","version":"1.0","type":"link"}