{"product_id":"peak-performance-culture-9781119581499","title":"Peak Performance Culture","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eAn innovative approach to driving maximum performance at all levels of an organization\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePeak Performance Culture: The Five Metrics of Operational Excellence\u003c\/i\u003e is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books \u003ci\u003eThe Power of Understanding People\u003c\/i\u003e and \u003ci\u003eThe Power of Understanding\u003c\/i\u003e, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more.\u003c\/p\u003e \u003cp\u003eThe book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture  con\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePreface ix\u003c\/p\u003e \u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIntroduction 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Fat Enough, Happy Enough” Isn’t Enough 3\u003c\/p\u003e \u003cp\u003eWhat You’ll Find in the Book 6\u003c\/p\u003e \u003cp\u003eThe Plan Requires Work 8\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: A Foundation of Passion 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTrue Passion is Rare 11\u003c\/p\u003e \u003cp\u003eDesire Versus Passion 13\u003c\/p\u003e \u003cp\u003eThe Importance of Joy 14\u003c\/p\u003e \u003cp\u003eLeading with Passion 16\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Horizontal Alignment 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSuccess Scoreboard 20\u003c\/p\u003e \u003cp\u003eMarket Environment 29\u003c\/p\u003e \u003cp\u003eWhy Me? The Core Ideology 31\u003c\/p\u003e \u003cp\u003eHow Do You Identify Your Core Ideology? 37\u003c\/p\u003e \u003cp\u003eThe First Step of Alignment is Done 52\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Vertical Alignment 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eVertical Alignment Shouldn’t Be an Afterthought 58\u003c\/p\u003e \u003cp\u003eThe Incredible Value of a Well-Designed Job Description 60\u003c\/p\u003e \u003cp\u003eA Misaligned Brand 62\u003c\/p\u003e \u003cp\u003eDigging Deeper into Alignment 64\u003c\/p\u003e \u003cp\u003eThe Misaligned Sales Process 66\u003c\/p\u003e \u003cp\u003eBrand Statement and Vertical Alignment 69\u003c\/p\u003e \u003cp\u003eThe Fallacy of “Disruption” 70\u003c\/p\u003e \u003cp\u003eSmall Changes in Horizontal Alignment Create \u003ci\u003eBig \u003c\/i\u003eChanges in Vertical Alignment 71\u003c\/p\u003e \u003cp\u003eVertical Alignment at the Divisional\/ Departmental Level 75\u003c\/p\u003e \u003cp\u003ePassion is the Foundation, Alignment is the Infrastructure 79\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Leadership Ideology 81\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Problem with Values 82\u003c\/p\u003e \u003cp\u003eThe Importance of Behaviors 84\u003c\/p\u003e \u003cp\u003eInternal Locus of Control 88\u003c\/p\u003e \u003cp\u003eAn Empowerment Culture 91\u003c\/p\u003e \u003cp\u003eIntrinsic Needs Fulfillment 94\u003c\/p\u003e \u003cp\u003eDialectical Thinking 96\u003c\/p\u003e \u003cp\u003eZero-Based Thinking 101\u003c\/p\u003e \u003cp\u003eCoaching and Counseling to Shift Responsibility 104\u003c\/p\u003e \u003cp\u003ePeople Preventative Maintenance System 109\u003c\/p\u003e \u003cp\u003eSeamwork 113\u003c\/p\u003e \u003cp\u003eLeadership Toxicity 116\u003c\/p\u003e \u003cp\u003eThe Great Eight of Benevolent Accountability and Pragmatic Creativity 118\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: The Customer Experience 121\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNot All Customers are Alike 123\u003c\/p\u003e \u003cp\u003eThe Heart and Art of Service Excellence 126\u003c\/p\u003e \u003cp\u003eService Excellence and Organizational Ergonomics 128\u003c\/p\u003e \u003cp\u003eService Recovery 132\u003c\/p\u003e \u003cp\u003eCustomer Journey Mapping and the Power of Expectations 134\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: The Employee Experience 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRecruiting and Selection 158\u003c\/p\u003e \u003cp\u003eNew Hire Onboarding\/Orientation 165\u003c\/p\u003e \u003cp\u003eSkills Training 169\u003c\/p\u003e \u003cp\u003eContinuous Coaching and Performance Feedback 170\u003c\/p\u003e \u003cp\u003eCareer Pathing 177\u003c\/p\u003e \u003cp\u003eThe Employee\/Customer Link 178\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: It’s Go Time! 181\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix: Peak Performance Culture: \u003ci\u003eThe Five Metrics of Organizational Excellence \u003c\/i\u003e185\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePeak Performance Culture Assessment 186\u003c\/p\u003e \u003cp\u003eOngoing Enhancement 190\u003c\/p\u003e \u003cp\u003eHorizontal Alignment Assessment 191\u003c\/p\u003e \u003cp\u003eVertical Alignment Assessment 193\u003c\/p\u003e \u003cp\u003eLeadership Ideology Assessment 194\u003c\/p\u003e \u003cp\u003eCustomer Experience Assessment 195\u003c\/p\u003e \u003cp\u003eEmployee Experience Assessment 197\u003c\/p\u003e \u003cp\u003eAbout the Author 199\u003c\/p\u003e \u003cp\u003eIndex 201\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407090393431,"sku":"9781119581499","price":17.09,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119581499.jpg?v=1730498142","url":"https:\/\/bookcurl.com\/products\/peak-performance-culture-9781119581499","provider":"Book Curl","version":"1.0","type":"link"}